CVS Specialty Pharmacy

Category:	Pharmacy
Address:	105 Mall Blvd, Monroeville, PA 15146, USA
Phone:	+1 800-238-7828
Site:	cvsspecialty.com
Rating:	2.5
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM

Location

Photos 2

Reviews 18

Todd Micheli

On Wednesday morning, January 13th I called to place an order for a daily prescription that I take for a life-threatening illness. I didnt receive the medication until the evening of the 19th, nearly a week later. This was after explaining to the person on the phone that if I didnt receive the shipment by that weekend, I would run out and miss doses. They couldve easily verified my insurance with a 30 second phone call that same day and sent it out and I would have had it by the weekend easily. I even provided the phone number of my insurance company to them in a subsequent phone call (I called them 4 times during the week trying to expedite the process). But they obviously couldnt have cared less. As a result of CVS Caremarks appalling lack of Caring, I missed 3 doses of vital medication. I will never order from them again. In fact, I wouldnt buy my toilet paper from this pharmacy. You guys should be ashamed of yourselves.

Kyle Rebman

I called 1/6 to place my delivery order. It was supposed to arrive on 1/11, but never did. I called last night because i need the med everyday and the person on the phone said it was cancelled on 1/9 because i didnt pay the co-pay. I never received a call that it was cancelled and the person on the phone confirmed that i didnt. I have a $0 co-pay through CVS. So they called in a bridge dose last night, that i had to pay for and will get reimbursed. Was supposed to get meds today, surprise I did not. I told them that I needed another bridge dose, but wasnt going to pay for it, but they said they cant pay, only reimburse. So i have to go out again and get my meds and pay for them too even though it was their mistake. I will leave CVS specialty when i get new insurance and go back to Walgreens where I didnt ever have a problem.

Jeremy hunts

Terrible company. Please dont ever use them if you want your medication on time. Company screwed up and told me my prescription would be to me the next day which was a Saturday. Didnt receive it so I called them and they said my prescription was expired and I wont get my meds until at least Monday and that there was nothing they could do to help me since I am out of the medication. It is a med for kidney transplant so now I have to hope that missing a day or two of my medication doesnt cause my transplant to fail. I even called Friday to make sure they had a new prescription and was assured that I would get the prescription Saturday. If you need your meds on time and dont want to have to worry about not having them when you really need them please dont use this company.

Charlie Nelson

Horrible customer service. Ive had 3 deliveries cancelled since Saturday due to clerical issues on their end. When the deliveries have been cancelled I have heard nothing from the pharmacy to notify me. Their actions show they do not care about their patients. Past specialty pharmacies have gone above and beyond to ensure delivery, this pharmacy cant even ensure that your medication will be shipped from their facility. If you have any other options for a specialty pharmacy, take it.

Shay Truscello

CVS is a joke. ESPECIALLY the specialty pharmacy. Ive worked there, I know what goes on and Im embarrassed to even have CVS on my resume. Im sorry to anyone that gets their medication from there or has to deal with them EVER. That entire company is a joke. That is the last place you should get your medication filled. ESPECIALLY the specialty mail pharmacy. Complete garbage from HR to management to the employees.

Arthur Tubbs

I only give it a 1 because there is no lower ratings. I have been through at least 4 numbers since CVS is the new speciality pharmacy and just yesterday, I was told the number I called 2 weeks ago is no longer the one I need. It has been changed again. I really liked accredo. They called at least 3 days ahead and 5 ahead if there was a holiday. This CVS doesnt even call. I have to hunt them down.

Karen Wheeler

Worst pharmacy that I ever dealt with. Did not recieve my medication as scheduled every time. Called and asked forr the pharmacy manager and spoke to the supervisor of customer service. He is paid to smooth over the clent and not resolve the issue. This has happened every time since my insurance changed pharmacies. If given the choice I would definately change pharmacies.

Mike Castellucci

They are without a doubt the worst people in the world to deal with they are inept dishonest rude disrespectful the fact that my insurance makes me deal with them is infuriating they must be paying insurance companies off to make people have to use them I cant imagine anybody using them that didnt have to No stars

Laura Holloway

The spawns of Satan, no doubt. Over 15 phone calls to get my prescription filled- denying that they have script, five days to "process" script, trying to charge $140 more, delaying refills. Truly horrific company.

Anita Woolley

Am now on my fifth call to try to get a prescription filled, they are so incompetent it is really frightening, if only my employer would choose someone else to provide prescription coverage ...

A Private User

Worst service ever. Son on anti rejection drugs for liver transplant, took weeks to get drugs. Also needs meds for Crohns disease, after being on for ten years is now denied.

Trevor Bublitz

Ive literally never had a problem with them and have always received my medications quickly and without any issues so Im not sure why there are so many bad reviews?

Misha Belstar

Worst pharmacy ever. Had 5 issues so far with delaying my medicine on their end. Nothing to add.

Karen Cassidy

Cant find my rx after a week. Will only pay for voltaren when i have an ulcer.

Alannah Murphy

Lots of steps! But has a covered parking area and is a secure building.

George Walls III

not a very ethical company to work for.

Louis Rosen

Good service nice people here.

Tony Williams

Good place to work!