Lancaster Dodge Ram Fiat

Reviews 3

NA

Nate Cuba

I purchased a C.P.O. 2014 Dodge Charger SXT with around 20k miles in June of 2015. I thought I already did a review here on Google, however it must have ‘disappeared’ like some reviews just do these days... Anyway, I worked with John Hatzis. I found him to be polite and very knowledgeable about the Charger and its features. The car itself was heavily scratched up everywhere and I do mean everywhere (sides, roof, hood, windshield, etc) but otherwise it was in very good condition. It was missing all floor mats and a cargo net as well. We worked out a fair deal and I got a good price on the Charger. I got taken to the cleaners for my trade-in value…next time I’m selling my car myself! The finance gentleman was very nice as well. He was kind of pushy with the extended service contract, but since I was paying cash (from my credit union) I didn’t purchase anything extra. First thing that was shady was the bill of sale that was sent to my credit union for their review/approval. It showed my trade as paid off but the negative equity was rolled into the price of the new car so that price was now greatly overinflated. The numbers still added up to the same balance we agreed to, but I later learned that reason they did this was to show a higher ‘profit’ made on the front end of the deal to report back to Dodge. My credit union kicked back the paperwork to Lancaster Dodge until it was sent back corrected. Second thing – I made a request during the price haggling to have the car buffed so that the scratches would be gone when I took delivery. I was told no problem. When I finally took delivery, I found they hadn’t touched the car at all!!! It was still covered in scratches! I asked John about this, I was told “well, we did try but we didn’t want to damage the paint” bla bla bla. I was furious and almost considered calling off the deal. This is the biggest negative with my experience here at Lancaster Dodge and the one I will always remember. You lost a repeat customer because you didn’t hold up to your promise. I took the Charger to a professional detailer a few months later and they did a great job on the exterior! Looked almost factory new! Finally – the delivery. I will give John credit that he found me a cargo net and a set of floor mats for no additional cost. However, when it was time to go over the features of the car before I drove away, he was nowhere to be found. I waited for a significant amount of time until he came back. He was out showing another car to a customer. The ink on the contract was still drying and I was already seemingly forgotten. Nice. Nobody else in the dealership offered to help either. When I did flag John down, the delivery presentation felt rushed but all my questions were answered. P.S.: I received no ‘thank you for your business’ phone call either from management. Classy. A few weeks later I did receive a phone call from some overseas call center asking me about the extended warranty. I said don’t ever call me back. I will not be going back to Lancaster Dodge…ever…for anything. I have enjoyed the Charger but this sales experience ruined any chance of further business at this dealership. I did steer away a family member who liked a car on their website, so I will consider that a success.

DA

Darren Rago

Its been just over 2 weeks since I bought my absolutely amazing 2017 Ram 1500 sport night edition for here. I had spent about 2 months online shopping and searching for just what I wanted using a 200 mile radius for my search. When time came to start contacting g dealers as luck would have e it Lancaster Dodge had what I wanted as did a few other dealers. However they were the o ly dealer that seemed to want to earn my business. I can be a tough customer and ask question after question. Luckily I was contacted by the internet sales manager John Hatzis. John was the only salesman who literally answered all of my questions in a timely manager or at all. I was shocked how little effort others wanted to put into earning my business just relaying to emails with "can you come in today for a test drive (which translates into "so I can hard pressure you into buying something you really dont want today"). John not only answered about 100 questions of mine but never once tried to get me to come in until I was ready. At no point was there any pressure. I was comfortable. All details for the cost and fees were laid out upfront so I knew exactly what I would be paying (now let me mention here the price was less then any of the other dealerships I had contacted on virtually the same vehicle and none could or wanted to try and match it without me coming in first). What made me decide this was the place I would buy my new truck most of all was when I sent John an email clarifying all for the taxes and dealer fees etc as well and final price. I had been grossly misinformed by several dealers about a few of the fees. I was prepared to spend almost 2K more for the vehicle thinking they were standard fees I could do nothing about. John quickly showed his honesty and integrity by informing me many of these fees are massively overinflated or totally fake. He could have taken me for another 2K I wouldnt have questioned but he didnt. That was the moment he truley earned my present and future business. When I arrived at Lancaster Dodge, the vehicle was ready and waiting for me fully detailed as John had promised. He went over a few things and went right to work to get me out as fast as possible (my request as I had a 2 hour drive to pick my youngest up from day care). The this g that impressed me the most with his customer service was after I had stepped out of the finance office having officially bought the vehicle John on his hands and knees polishing the wheels because the detail shop didnt do in his opinion good enough of a job. I told him it was going g to most likely rain and he didnt need to do it, and he responded with "I promised you it would be done so I will finish it". Thats real customer service and integrity rarley seen from. Car salesman. In 5-6 years or so when I am in the market for another truck Lancaster Dodge will be my first stop. Business earned. On another note everyone I spoke with there for other salesman to find and were equally polite and friendly. Darren Rago

BE

Becky Sponsler

If I could give no stars I would. My husband bought a 2011 dodge ram from there. Sales rep was OK at best. Nice truck but the problems they put it out on the lot with and didnt notify him about were pretty bad. Took it back with a list of issues that my regular mechanic found. Replaced front rotors because they were severely pitted and refused to replace the back ones for the same reason without outrageous charge , fan motor was going bad, tail light flicker (which they never fixed), and a few other issues. Service people gave deer in the headlight looks like he was nuts and werent very helpful. Would never go back there or recommend them to anyone