C. Harper Auto Group

Reviews 5

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Nicholas Bostaph

I did my research when looking for a new car, and ended up at C Harper to see a car with an unlisted price. The reason became obvious when they said it was $25k and all those around them were offering the same for $20k-$21k. A few weeks later I called back and told them Id sign today if they gave me the car for $20,700 out the door excluding taxes and 2.9% financing (they had the color I wanted). GM was running a special for 2.9% financing on GM certified cars, so I knew this wouldnt be a problem. They hem-hawed and told me the certification process would cost $2k and Id have to pay. I told them Id already talked to a dealer and gotten the real price: $350. They insisted I pay that in addition to my offer so I grudgingly said okay. When I finally get down to sign I find they have everything written for the $20,700 with the certification cost...plus taxes and fees. Remember that the original deal was for out the door. They refused to honor this and simply said we dont do that. Then why did you say you would!? During the process I asked for help with various things that displayed their incompetence. Take satellite radio for instance. I wanted it for my drive home and asked how to set it up. They said I had to wait five days and then call XM. I called XM while I waited and they said I didnt have to wait and the dealership could do it for me. When I asked the two sales reps they replied that they werent sure how and left it at that. I mean, cmon, its their job to find out how and do it if they dont know. Finally, after many requests, I got someone competent there who took care of it in about five minutes. I then hung around playing with it for the rest of my 3 hour wait. A few days later my check tire pressure light came on. I was on my way to pick up my other car at a tire place anyway so I asked them to have a look. They said one tire was just a little off and the computer must be a bit over sensitive, but they also said my tires were bald and needed changed. So how did this pass inspection or GM certification!? Their service team must be as incompetent as their sales. New tires will run $700+ This transaction was one disaster after another, and they constantly worked against me rather than with me. I didnt get the feeling they ever tried to understand anything I said, just tried to argue for their side. If I could go back in time Id go buy a car elsewhere even at a higher cost. Safe yourselve the headache; skip C Harper Ford. Theyll change the deal at the last minute when they know youre already emotionally vested and not thinking clearly about sunk costs.

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Jesse Belcastro

BUYERS BEWARE !! Unscrupulous Lying Cheating Scumbags. AVOID AT ALL COSTS. !! Simply put, my girlfriend went there to kick tires and they (Scott Bickerton - sales, John Eberline - sales manager) used high pressure sales tactics and outright lies (told her it was the Si model but it was an EX) to sell her a Honda Civic (which turned out to be one of their rental fleet) for several thousand dollars above its value. Furthermore, it was an illegal vehicle due to the fact that it had 5-10% tinted windows. She tried to return the car on the same day and they dodged her for over a month. She told them that she could not see out of the car and was almost in a couple wrecks as a result. They would not return calls and were not willing to take the car back. The owners son KC Harper was also involved and continued to try to force an unscrupulous deal. These people know how to stay just inside the law and dont care how they make a profit even if it puts people in danger. I went there to confront them and their sales manager said, "I wont apologize for making a profit" and "there is no cool off period in PA" when asked about selling my girlfriend an unsafe illegal vehicle for thousands over Kelly blue book. Not until I went there and hit them with some truth and getting Ford involved, did they offer to trade her out of the vehicle (with her eating the value difference in the loan). In the end, she still lost thousands of dollars on the deal and it was the worst buying experience of all time. Avoid these snakes at all costs!!!

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Jul T

Looking to buy Kia minivan, and you guys are 5 minutes away from me, but none listed on website, so I called to see if there were possibly any in the inventory , just not listed...woman who answered the phone transferred me to "website managers" voicemail? Why do I want to speak to (actually leave msg for) the website person when Im looking buy minivan? Maybe an actual salesperson could have taken my call?? So I try again later by sending text via website. Got a very unenthusiastic reply stating that they currently have no minivans, but would be getting a white one with grey interior delivered in 2 weeks...Really??? Im supposed to wait 2 weeks to look at a white minivan with grey interior?!?! Yuck!! For a suburban/rural dealership, you might think you would keep a few nice minivans in stock. Went that same evening to Spitzer in Monroeville - further than I wanted to go, but they had a great selection of minivans to choose from, and salespeople could not have been more helpful - like they were actually interested in selling me a car! Got a nice deal on a beautiful brand new Sienna that very night! Still families out there who know minivans are awesome, and want to spend money to buy them... So you lost the sale, and a Kia loyal customer.

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Justin M

WOW! Thats all I have to say about this car dealership! C. Harper went above and beyond for me and that is something I will never forget. My car broke down and I knew it was time to buy a new car. From all the great things Ive heard, I immediately called C. Harper. When I called I was looking to see if they could help me out,(and did they ever), with what I was looking for and what I was willing to spend. Not only did they help me get my old car from my house to their dealership, they had the exact car I was looking for ready to test drive as soon as I got there. The salesman, Jeff, I dealt with there was fantastic and very professional. Also they got me into my vehicle for a great price! Basically to sum this up, when anyone tells me that they are in the market to buy a vehicle I always recommend them to C. Harper. They make you feel like family there and that goes a long way.... Would never go anywhere else!!!

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Alisha Gelotti

Buyer beware to thrown under the bus!- I understand it was labor day and they were busy. We chose a Kia Soul, filled out the paperwork, approved, "monthly payment would be this", about to get the key, then BAM! The car was sold from under us. After being there 2 hours we left. I spoke to a manager next day. I told him I didnt feel like it was right we sat for half an hour and did the paper work only not to get the car. He said several people were looking at the car at the same time. I said I seen online there were other kia like that. He had said he will see what can be done and call back. I explained we cant afford more than $200 a month payment but what our payment would have been was fine. He called back saying $200 down on a 2016 would be $340 a month and new is better in the long run. ??????????? Never going here again.

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