iDrive Autohaus, Ltd.

Reviews 5

AN

Angela Pagano

My husband and I live in Seattle and had our eye on a Q5 at idriveautohaus in Portland. We called and spoke to Lynnette who was fabulous to work with. She was very friendly and personable. She made us a priority and it was more like working with a friend than a car dealer. They ran all the credit and had all of our financing ready to go by the time we drove down there so all we had to do was show up and sign. Sammy, the owner, was also super awesome to work with and made himself available to us at all times. My favorite part about working with them was that I got to work directly with the owner and his "number 2" which is something you can only get if you work with a mom n pop type car dealer. Sammy and Lynnette handled every detail of our transaction personally and anytime I had to call with a question or something came up, I was able to reach them directly on their cell phone. Even 1 month later when I was getting all my plates handled in Washington state, a question came up and the dmv was able to call Sammy directly and he handled it in a matter of seconds with them. We found them to be very creative and generous when offering solutions to a couple of little things that came up at the time of purchase. Highly recommend idriveautohaus because Sammy and Lynnette are great people to work with! Oh, I absolutely love my Q5 which was my first step up into the luxury vehicle world. I will say that my husband and I were a bit skeptical at first because we had never worked with a mom n pop car dealer before and it is a bit different than going into a large commercial car dealer but that was all just part of the experience. All the bases were covered and everything worked out perfectly! Thank you, Sammy and Lynnette. :)

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Michelle Chabu

I have never taken the time to write a review, but our experience here was too great not to. If you are in need of a luxury automobile, I strongly recommend coming here instead of going to some large car lot. This place is privately owned and operated, and you can really feel the difference in service because of it. Sami, the owner, gave me and my husband the most outstanding customer care weve ever had. period. When we arrived, he greeted us warmly, asked us if we had any questions, and then gave us some space to let us look around on our own terms for a little while before checking in on us again. I cant stress enough how gracious we were for this. Too often car salesman hover over you, full of pressure and desperation to make a sale from the moment you get out of your car. Sami leveled with us, was genuinely interested in getting us what we needed and wanted at a fair price. He was extremely accommodating, sincere, and really went the extra mile to make sure that we were happy and satisfied with our purchase. He didnt try to up-sell us into something we didnt want, he just took the time to find out what our needs were and helped us in getting exactly what we wanted. We ended up buying an 2010 Audi A6 that day, for a great deal, and we also felt we had almost made a friend by the time we left. I can assure you if you are looking for a more intimate and sincere car buying experience, and want a higher end car, this the place to get it. We will not be buying a car anywhere else but here in the future.

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James Tyler

Well, where should I start? For starters, Sami Barbar of iDrive Autohaus has been a God-send! Ron and I had been diligently searching for months to find a privately owned car dealership minus the Bull----! iDrive Autohaus is the dealership! No tug-of-war with regards to warranties and price. His prices are fair and quite reasonable, so no need to haggle! :) We were getting tight with cargo space towing along 3-4 whippets in a A6 Avant and badly needed something bigger without compromising luxury and mpgs. The obvious choice was the Q7 TDI! It so happened that iDrive Autohaus had one in their inventory. We called up Sami and expressed our interest in purchasing the vehicle.The only downside was that we were in WA. Apparently, it was not an issue! Sami accommodated us by reserving the vehicle (w/o deposit) until arrangements could be made to drive down to Portland! About a week transpired before we were able to see the Q7 in-person! I was apprehensive at first. What if he decides to sell the car to someone else before our arrival? These things can and do happen all of the time at dealerships! He did tell us there were several counter offers to purchase our Q7 but he declined all of them! THANK YOU Sami Barbar for keeping your word and reserving the car for us! :) We are really enjoying the spaciousness and luxury of the Q7 TDI! Well definitely be back when the time comes for an upgrade! BTW much would you give me in-trade of my A6 3.0T? :)

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Justin Mortzheim

My preferred mechanic(s) will be sad to see this car leave my possession as its always in their shop. Im going to a dealer I trust to get a car I can trust. I learned alot of lessons, and will not make the same mistakes again. Heres a short list: -The car has what my mechanic said "Obvious and long term problems" including alignment issues damaging the tires (tire damage was pointed out and diagnosed within minutes of mechanic seeing said car), and electrical problems galore including signs of rodents nibbling electrics in the past. -Owned the car for only a year next month. Undependable and plagued with constant problems from the get go. Ive been stranded many times. Roadside Assistance & AAA loves this car. -Had to replace the battery within 2 weeks of driving it off the lot. I should have known having seeing the car on a charger before test drive and final pickup. Also, no mention of reimbursement for said $200 battery. -No faith in in-house service. Was told the rough idle was due to "low gas". -Car is of low quality, but high price. Extremely noticeable from recent trips to other local dealers and test driving similar vehicles. -Dents, gauges, etc., that were supposed to get fixed BEFORE purchase never did. -Shame on me for not noticing the numerous red flags and still going through with the purchase. Hence the 2 stars instead of 1. Again, thanks for the expensive lesson.

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Colton Esson

To be honest I wouldnt even rate this place a 1 star.... when I visited this establishment last week.. I have never ever seen a more poorly ran business... the gentlemen Sami I believe is who I worked with did not have a sense or ounce of customer service in him...Couldnt let me get a single word in.... was not was not willing to work with me what so ever no matter how many times I tried to negotiate with him... All I wanted was to trade my car in for the amount I told him in exchange for buying the car I test drove that he was selling for 8,000.... he was willing to give me my asking price for my car but in exchange hed sell me the 06 grand cherokee for $1000 more than the posted asking price on that car....Im sorry but no... I was then contacted by him after I left saying he would have a potential buyer for my car.... then to say hed charge me a $200 fee for selling my car if the buyer was interested!?!?! even willing to knock of the price to 7,750 lets see here.. add the 200 to the price... youd only be knock off $50.00 off the original asking price..... NO NO NO I dont think so learn to rethink your ethics as a business owner sir!! All I wanted to do was trade my car to buy the 06 Grand Cherokee I tested... What ever you people do..... DO NOT DO BUSINESS WITH THIS MAN!!!!!! Im sorry but who the hell does this.....

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