Tidee-Didee Diaper Service & Natural Baby Boutique

Reviews 4

MA

Makayla Holcomb

I was going to give 1 Star but i decided to be nice for the fact that some people who work there are very good at their job and understand costumer service. in the beginning before my service had even started i was treated very well. so i decided to pay two months in advance (never again will i make that mistake). my son was two weeks late and born 8 lbs so they did work with me on getting the right size diapers for him but i had to wait a week for them. the first diaper of theirs i put on him gave him a horrible rash that almost looked like the start of staph! and each day it was even more worse. so i stopped using them for 2 days and it went right away. but i was stupid and continued to go back to the cloth diaper i mean i paid for 2 months and we do not have all the money in the world to just waist that. around a month and a half i just gave up. took him into the DR and right after i told her i used this service she knew it was the issue. recommended i end the service and just wash them myself. she has other parents who have used them and didnt hear anything good about the ending process so warned me to be careful that they will try and get money out of you. so i did just that called and ended it. but planned on starting back up after he was a bit bigger hopping his skin could handle it. the day i called i had also just so happened to have passed out the night before and forgot to put the bag of dirty diapers out (new mother cant always remember everything and passing out randomly often) so i made sure to ask if i should bring them in and what to do. i live very close it would not have been hard to even walk them there. but i guess it was okay i just had to put them out the fallowing tuesday. it was weird to me they would let them sit another week with out washing but i tied the bag up and stopped using them all that day even tho i had way over 100 unused ones in my house i wasnt going to risk it. i received a bill soon after that bag was picked up the next week saying i owed them $56 for mold! i couldnt believe it. i asked if i needed to bring them in. but she insisted that i let them sit longer then that because a extra week of wet diapers in a tied up bag could not get moldy? i was worried about it happening and i should have just listened to my gut and took them in anyway. then i received a call saying they were ripped up! now she was pulling stuff out of her ass. i was given diapers from them with holes in them and rips before i know that bag was not one of them but did with the infant size ones. and they sit in a covered garbage can in my bathroom so if she is trying to say my Service animal dog some how got in the can put holes in them and then put them back she is crazy! maybe my newborn ripped them?! i have read a lot of other reviews from people saying they like to bring up random charges in the end and i wish i would have just seen that so i didnt waste and bunch of money and now have bills i will not be paying during a time that money should be going to my son. i hope that someone else sees this before they get screwed by them as well. now i know not to trust a place just because of one friendly face and to read review always

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JA

Janis Theophanes

We have been using Tidee Didee since our first daughter was born almost two years ago, and are excited to be adding our new daughter any day now to the service (for only around $5 more a week - cant beat that!). We have a smaller diaper pail and they are kind enough to include an extra bag for us at no charge each week, as well as happily adjusting our diaper numbers sometimes weekly as our daughter has grown. I remember when our first daughter was younger holding the newly delivered diapers up to my face each week and enjoying how clean and fresh they smelled. We sometimes do put her in disposables for weekend trips, but the extras from one week even out and get used up with the smaller delivery the next week (since we returned fewer, which makes perfect sense). Our driver is very friendly and has even given us a heads up when he saw a suspicious vehicle in the neighborhood once. Weve never had any problems with the service, and the ladies in the office are always friendly and patient on the phone. Weve had a little bit of a learning curve figuring out when it was time to change sizes of the inserts, but now with baby #2 I think well have it down. Love the 12 week specials that get us fun, free diaper covers, delivered free with our diapers, as well! My parents used cloth diapers with my brother and I growing up, and it turns out they used Tidee Didee as their service in Salem! I love using cloth diapers, and especially love not having to deal with washing them in our home washing machine :) Thanks so much!

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A

A Private User

We decided to go to this service and boy was it a mistake. The diapers were fine but we decided we didnt want the service. They pick up diapers every week and the next week they give you the same amount you return> the first two weeks though they just give you the full 80. We only used like 2 or 3 diapers so we had almost 160 at one point. We cancelled and then they picked up the final TWO bags of 80. I clearly put the two bags out and they were picked up. I got a call a MONTH OR TWO later. Why so late I dont know. They asked when I was going to return the 70 something diapers I still have. I told them that no, I put out two bags with all the diapers we had and they argued with me. I was adament that I put out the two bags. They said hold on. Then they said they would call me back. They never did and I forgot about it. Then today almost 9 MONTHS after I stopped my service they call again saying they need the diapers. I tell them that I told them already I gave them 2 bags and they said no. I told them that I dont have them here. They then said "OK will send you to collections then". I asked them how much it would be if they charged me and it is almost $200 with late fees and other junk. So either its pay $200 for product THEY lost or just didnt count or make my credit go horrible. And why didnt they try to contact me besides that one time? No calls, no emails, no letters, nothing! By the looks of it Im not the only one this happened too.

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NA

Natalie P

Started with Tidee Didee as a way to ease into cloth diapers. Tidee Didee Portland did exactly what they said they would, which is deliver sparkling clean diapers to our door on a weekly basis. No washing, rinsing, or shaking out required on my part; they did all the work with the dirty ones, I just set them out for pick up. I would highly recommend this service for anyone who wants cloth diapers but doesnt want to wash themselves and/or has limited access to laundry facilities. Staff was great about answering questions (the billing matrix was a little confusing to me, but staff was extremely patient explaining everything). They have a gift registry option you can add to your baby registry so friends and family can contribute, and starting and stopping service was easy. The boutique is also filled with fun goodies. The only reason I gave 4 stars and not 5 is because the service is a little expensive (but worth it, and about the same as the cost of disposables over the long haul).

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