Troutdale Liquor Store

Reviews 45

AL

Alex O.

I dont think Ive ever given a 1 star rating to an establishment before, but when you have an employee that verbally insults and debases customers, I have absolutely zero tolerance for that. And as fellow patrons, people should strongly consider taking their business to one of the other many liquor stores that exist out there. I work in an office that is full of bourbon lovers, and a very popular and rare bourbon was recently released that we were all hoping to get our hands on. Through Oregon Liquor Search, we found that Troutdale Liquor had just gotten 7 bottles in this morning, so I called inquiring how many he might be willing to sell us (6/14 @ or shortly before 10:00AM), since I was trying to take care of as many of my coworkers as possible. He said one, and usually, that means one per person, which would be the policy of most stores, so I clarified by asking that if we all showed up, would he sell us one per person?" But he shot back, and said "no, only one total for your whole group" I politely asked why, and he said he needed to take care of his regulars and I was not one of them. So, I said, thats fine, would you please reserve one under [the name of a coworker of mine] who was going to be out in the area, and he proceeded to say my story sounded fishy and bogus, called me a liar and said he would not be selling anything to myself or anybody in our group, and then hung up the phone on me. I completely understand as a business that you need to take care of your regular customers, but when youre in the customer service industry (which Ive spent a number of years in, and in that time, if I had pulled the same stunt, I would have been fired), there is no excuse for treating a customer or potential customer this way, and you certainly DO NOT ever call their integrity into question, especially when you have absolutely zero basis to do so. Do not potentially subject yourself to the same treatment; take your business elsewhere where they actually know how to treat their customers.

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Syriah Ann Van

Needing a new regular liquor store in the area. I go regularly every few days so Im a worthy customer to have. Ive been going to this one for the last four weeks and so far Ive received very poor customer service. They dont smile or ask me how my day is going; thats basic courtesy. The other day I was at the check out and for the first time in the few weeks Id been there they said they wouldnt sell to me because my card didnt match the name on my ID. How weird is it that! Every time Ive visited Ive used the same card, my husbands card by the way with his name on it, and randomly they wont sell to me. Already the vibe there is cold and sad. Now they dont even have consistent or train their employees on policy? What a joke of an establishment.

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JU

Justin Purtlebaugh

Bag ripped and the 40$ bottle I just purchased shattered all over the ground about 25 feet away from the store, I live right around the corner and so I walk the rest of what I had back home and came back with the lid which was still sealed and they refunded my purchase.

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Shanon Crawford

Love this place my bag ripped too right when i got home and "lil" Brandon replaced it for me no questions asked. Thank you because im definetly gonna need a drink after that! Cheers till next time!

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Brittany Shewbert

Staff is great!! Super nice and knows their product!! Also, the store is huge!! Has a lot of different variety on liquors, beers, wines, etc. Definitely should check this place out ☑

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AA

Aaron Barnard

When the rest of Portlands liquor stores are closed on New Years, this is the place to get the hook up. Great staff, fine selections, open late. Fantastic.

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Molly emry

Very very nice they have so much kindness, They are so happy that you came in love how warm comfortable you fill welcome to be there Thank you molly

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MA

Matt Man

Some of their employees are really cool. The customers you get in there are varied. Decent prices, decent selection, no real complaints.

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MI

Mike Hasugulyang

Racist, worst experience ever..not recommended for color people especially with that particular clerk which happened at counter that day..

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ClayMore104253

Has a great selection of products from cheap booze to top shelf spirits. And the staff is knowledgeable and very helpful and friendly.

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AJ

Ajay Sharma

Huge selection of liquor. I was buying a liquor as gift for someone and the staff was very helpful in guiding me to the right product.

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Gregory Roy Ferris

Ron the owner used to work there full time they have great hours and are very knowledgeable and courteous, GREAT PLACE!!!

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Jim Cook

They have an employee with an encyclopedic kmowledge of liquor and his advice has been superb!. Highly recommended!

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Justin Greever

Fast and always stocked up with liquor! Even if you want to grab a soda, its faster here than the convenient store!

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Brad Lee

Knowledgeable, friendly staff. I drive out of my way to go to this store over others that are closer to me.

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M H

Busy or not, great group of employees. They are always friendly and very helpful!

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DA

Dale Bartley

All the supplies you need to forget your current troubles and make some new ones.

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KR

Kris Stayton

Awsome Service. Great beer and liquor selections and the best tacos in town!!

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SC

Scott Robbins

Sure would be great if they put their phone number on here, lol.

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brandee dunlop

Tons of drinks to choose from no matter what your poison is

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AI

Aidan Nicholls

Spacious, non-cluttered establishment with helpful staff.

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DE

Deidre Debski

Always a good selection, staff has been great for years

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CH

Cheryl Rider

Has the variety I need. And fast friendly service.

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Reaper BsC

Decent prices, decent selection. Pretty chill staff

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David Wagner

Selection is good, location kind of sucks though.

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NY

Nycole Brickweg

Great selection and the staff are super helpful!

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thatotherguy81

Good selection and knowledgeable friendly staff

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RU

Ruth McKitrick

Great selection of liquor, reasonably priced.

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CR

Crystal Gupta

Its a bit unorganized, but in a good location.

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Chad Turner

Was within walking distance of our hotel

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AN

Andria Johnson

Always fast and friendly. Great hours!

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Bryan Hathhorn

They also have liquor... good store.

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Brianne Peralta

Everything I need at great prices!

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MI

Mike Cranswick

Excellent selection and service!

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John Warren

Great service, friendly staff

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LE

LEONARD Johnson

Great people fast service

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Jon Archer

Good people very helpful

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justin johnson

Had pretty good prices

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Jeff Matthews

Pretty good selection

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BE

Betty Baldovinos

They have everything

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IA

Ian Holzman

Great selection

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CI

Cindy Shackleton

Love this place

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Charles Russell

Good selection

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AS

Asi Nomas Quedo

Best services

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TH

The Ferret

Okay

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