Hahn Appliance Warehouse

Reviews 3

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Travis Hytche

***BUYER BEWARE EXTREMELY POOR CUSTOMER SERVICE *** I was extremely happy when my wife and I bought a Frigidaire oven and microwave then a month in a half later we went back to Hanhs and bought a GE washer and dryer set. I picked up the set and installed. Within three weeks the ignitor for the burn blew out in the dryer. We had to wait a week before service technician to come out to look at the dryer. The tech informed me it was the burner and would be another week before they can get the parts. I called Hahns to inform that I wasnt satisfied with the product and refuse to wait a week for a new part. I took the dryer back to Hanhs warehouse and received another dryer straight out of the box. I took dryer home and installed. Within a week I noticed two loose screws on my laundry room floor and now the dryer sounds like boots tumbling inside. I opened the dryer door and found the burner vent cover had come off. I tried to put the cover back on and noticed that the cover had three holes and saw one of the screws broke off in the hole and another hole had been stripped out. So I was not able to fix the dryer. I tried to contact GE and its all automated and you cant speak to anyone on the phone. Once again we are inconvenienced by a faulty product. Three days later tech came to replace and fix the burner vent cover. Now at this point its been less than two months and we are very dissatisfied with the product and customer service when trying to explain our issue with this product. My wife called the so call manager Keaton who was rude and condisending to our issue. I understand that Hahns is only the distributor for GE but showing some empathy to the customer and not stating its not their issue. Also implied they will take the product back but we had to pay a restocking fee and plus pay to have the product picked up. Since this is the second repair issuein two months you would think as a good business practice would be to try a recoup any fees from the manufacturer. One would think that if you have a customer who was trying to be a loyal customer and planned on buying a new refrigerator as well this month but that WONT happen now. Hello SEARS I am back and will be buying all my appliances there for now!! Hahn have lost my business and respect. Not to mention that I told a friend about my purchases and he too made a purchase for a dishwasher and a new oven. My supervisor just got married and was moving soon. So once again I recommended Hahns. After my second issue with this dryer and taking off work twice in two weeks for service. I advised my supervisor NOT to purchase from Hahns due to poor service to the customer after purchase. WORD OF MOUTH CAN MAKE OR BREAK A BUSINESS!!!

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Chelsie R Drinnon II

I hate to give anybody a bad review, but when you have had several chances to make it right and didnt do so it should be known. My husband bought me a Bertazonni Range and Hood this past Christmas. He had an awesome experience and so we planned on buying the whole line of Bertazonni appliances for the home we are building. We placed an order for the 16 place setting Bertazonni dishwasher. It was right at $1,200.00. We received a phone call that the dish washer was in ( Before my husband said hello the guy in the phone was saying does it look suspicious, he thought that was weird, but just figured they were having a conversation prior to placing the phone call )so we hooked up our trailer and went to pick it up. When we got to the warehouse the guys couldnt find it, about 10 minutes later they finally found it and said that there was just a different product number put on the box because they discontinued the model we ordered so they sent a different model in its place. They unboxed it for us to do the inspection and lucky for me my husband knew what to look for and noticed that the “replacement” was actually the 14 place setting model which is a few hundred dollars cheaper. They didn’t think it was a big deal, but to us a few hundred dollars is a few hundred dollars. My husband spoke to the salesman that he had been dealing with and he said that he placed a call to the Bertazzoni rep and that they were going to see about getting the original one that we had ordered. We waited over a week and never heard from anybody. I ended up calling another company and they said had the dish washer we wanted in stock, no problem. My husband then called Hahn and said we would just like a refund and he told them that I would be in Tulsa later that day and would swing by and get out money back. They told us they couldn’t give us cash back (which is how we paid) so a check would be issued and it would be ready by the time I got there. I arrived at Hahn around 3 that same afternoon. They acted like they had no idea what was going on or like my husband had not spoken to anybody in regards to this situation. After about 30 minutes of waiting with our 3 children, one being a screaming newborn, they finally had a check printed off. All they had to do was offer to refund the difference of the 2 models and we would have been ok with the downgraded one. They just didn’t seem very eager to make it right or for the fact that we noticed the difference between the 2. I am very unhappy with Hahn and will definitely be letting people know about this experience.

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Devin Dotts

We purchased a Samsung fridge back in 2014 with an extended warranty. Earlier this year the motor went out. We called Hahns and they sent someone out within a few days. We were informed that they do not carry that motor and would have to order it. A WEEK later they call saying that they have the part and install it once they find time to come back. By this point Ive lost at least 50$ worth of food. Problem solved right? Wrong! The fridge goes out again, days to get someone out. Im told this time that THEY screwed up and didnt put a filter in the fridge. No motor, have to order, days go by money lost on food again, they come fix it finally, all good right? NO! It goes out AGAIN they send someone out quicker this time and they inform me that a very important wire has burnt out and theyll have to submit all of their forms to Samsung to get a replacement or something. 40 hours to process these forms. 40 more hours without a fridge! Surprisingly 48 hours later I have to call them because time must exist differently in their store. They confirm that Samsung doesnt replace pieces and will reimburse us. Another 2-3 days to process. (The 40 hours must not be included in that). During the literal weeks Ive been without a fridge and hundreds of dollars lost in food costs, I would hope this very successful company would have their customers back. Especially considering much of the lost time is due to some form of negligence on their part. (longer that quoted part orders, longer than usual service times, verbal confirmation that their service technician did not complete the job properly the first time.) The icing on the cake is that I went in to finance another fridge through them until I get the check from Samsung today (Friday) they tell me they cannot deliver the fridge until Monday. My solution is for me to rent a vehicle and dolly capable of moving the fridge myself and have Hahns take the cost of the rentals off the price of the fridge. They suggest Home Depots 20$ truck rental. I do the research and come up with 35$ for truck and dolly rental. The idiot at the front tries to stonewall me at 20$. When I ask what the cost is to a customer to have them deliver normally he says 50$ which they offered to do on Monday for free. Dont come here and expect to be taken care of.