Cellar Wine & Spirits

Category:	Liquor Store
Address:	555 W Main St, Norman, OK 73069, USA
Phone:	+1 405-329-9463
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM Closed

Location

Photos 90

Reviews 12

Springhill Suites Tempe

I dont know who the female manager is but she is the rudest most unprofessional person I have had the displeasure of coming into contact with she was very unpleasant when I called regarding an application and the only reason this bothered me so much was the fact that I am not only a customer there but have been purchasing products from them since I turned 21. The staff has always been helpful and friendly but for her to go ballistic over me calling to follow up on an application during her apparent rush was absolutely shocking to me so much so that I was truly hurt. To be so rude and ugly over the phone just shows you how little this girl knows about true customer service. A better way to handle this sort of incident is to calmly take down my number and say you will review my application as soon as possible, instead she asked me my name with a very rude tone in her voice which prompted me to ask why she wanted to know my name she then explained that she does not believe that I will be a good fit for her company and I asked how could she possibly know that from a simple friendly phone call to follow up on an application which is very standard when it comes to job searching. Very sad that I enjoyed the atmosphere of the Cellar just enough to put in an application and was very excited to talk to a hiring manager for her to berate me and pretty much shut me down because she cant control her anger and frustration. SHE NEEDS TO BE REPLACED AND SHE NEEDS TO LEARN MANNERS IN THIS AREA OF WORK.

Lazarus C

Mammoth selection in a space the size of a small grocery store. You will find the common name brands as well as plenty of obscure stuff. This is particularly helpful when looking for cheaper alternatives. Dont wanna spend $40 on that big bottle of Kuhlua? Then grab the big bottle of Caffe Lolita at half the price instead. Prices range from cheap to outrageously expensive. It just depends on what youre getting. Whether its a $12 jug of low-end vodka or a $300 bottle of French champagne its all here. The beer selection is endless and includes a million different individual cans & bottles for sale. Staff is mostly made up of laid back college kids but there are also several "grown-ups" who are knowledgeable and ready to recommend whatever kind of booze, wine or beer youre looking for.

A Private User

While I respect everyones opinion- Bob must be blind and falling behind in his comparison shopping, because this place is huge and has an awesome selection, and as someone who has frequented a liquor store or two, the wine prices are no different than anywhere else. They have a range of prices on beer, wine, and liquor, and the staff is always extremely knowledgable and friendly. I cant say weve ever gotton old beer, but I think it speaks to the quality of this store that the owner responded constructively to the only bad post. This place is probably the best thing to ever happen to Norman- dont knock it. BTW- if they dont carry a brand you want, you can request it, and theyll order some for the store, at no cost to you. Awesome.

Sherman Brennan

Cashiers regularly ridicule customers for their beer purchase. Fairly snobbish attitude from just about everyone who works there, actually, even if you are a frequent customer. The wine and beer selection is great, top notch in fact, but customer service and The Cellar do not go hand in hand unless you are making over 100K a year. And on top of that they never ordered any of Ommegangs first run of the Game of Thrones beers. Ommegang is now on a Black Watch Stout and is it at The Cellar? Nope. I will continue to shop there due to its close proximity to where I live, but I do shop there much less frequently and it all can be laid on their service.

anoy imous

In ok, I find a very negative attitude towards people who drink in general, but one should not have to put up with it at the business that sell the product! Like many people the selection is massive compared to many others in Norman, however there customer service is extremely lacking. If your young and pretty you can find help without complaint, otherwise you are on your own. When my husband paid for the purchase the cashier actually made a comment about decaying tooth enamel in reference to the proof we where purchasing. Go for selection and nothing else.

Sam Richie

Their selection is fine. I just had a problem with one particular staff member who was rude to me and my mother, who was not purchasing, for not having her ID. Telling us to go to another liquor store or pay the "$5,000" fine to purchase the $8 bottle of wine was not only unnecessarily rude, but stupid. So, I went to another liquor store as he so kindly suggested. Not good customer service. They must have been fined recently for not IDing their underage patrons. Will not be returning. There are better liquor stores with better staff.

Calacia Cilova

We love this store. Everybody there treats us with the utmost courtesy and respect, helps us select the best wines and spirits, and the owner as well as the staff go out of their way to find what we need if it is out of stock. They have never failed. We always leave smiling. To those out there who say you have had a bad experience at any establishment, perhaps you should look in the mirror. You get the same treatment you give to people, especially people who work hard to maintain an excellent business.

Jasmine Burden

First off you are right they do have a big selection, but I actually had an employee tell me that cellar "ages their beer on site for a better taste". I think that kinda speaks for the way the company thinks about its customers. I also went to the Cellar in Edmond and had an Employee sigh and drag his feet to the register when I came up to check out. As far as Im concerned cellar is 0 for 2 with me. I wont be back. Also they ARE way over priced.

A Private User

Dont buy here, unfriendly environment. Employees where rude, didnt want to sell me a bottle of wine for no reason (I am 30 years and had my license with me). Furthermore they bitched at my boyfriend and wanted to fight him when he wanted to talk with the manager because of treating me disrespectful and rude. Dont buy here when you dont like to be treated rudely.

Kevin Conley

Large selection, friendly staff and close to sprouts market. Prices are a little higher than other liquor stores. What keeps coming back is the great customer service provided by the employees. Looking for a hard to find beer or liquor, they got you! I am always greeted with a smile and by my name and that is what keeps me coming back.

A Private User

Ive always had a positive shopping experience at Cellar. They have a very large selection of most everything you would want. Prices are reasonable, and employees are friendly and helpful. They will even carry my purchases out to the car if its too heavy for me! Thanks!

Rex Marshall

The ugly blonde lady that owns this joke establishment is extremely unprofessional and rude! There are plenty of other liquor stores in Norman, if I were you I would go to any other store but this one. Over priced too! Ill never spend money there again!