AT&T
| Category: | Cell Phone Store |
| Address: | 17970 Royalton Rd, Strongsville, OH 44136, USA |
| Phone: | +1 440-846-3232 |
| Site: | att.com |
| Rating: | 3.4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–5PM |
Location
Photos 3
Reviews 14
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Brandon Berhent
Have to say I had an excellent experience in this store twice. Was interested in inquiring/signing up for new service. They answered all questions very thoroughly, left no details out. We ended up getting everything we wanted in barely any time at all. Ported all our phone numbers. Just an overall great experience here. I realized the next day though that I had some dead pixels on my phone. I went into a different store (Elyria) to exchange it because its closer to my work. Horrendous experience there (I wrote a review on them, too). They thought my phone was rooted even though it wasnt (had a custom launcher from the market). Eventually told me they were out of stock anyway and I should go somewhere else. So I came back to this store, exchanged it without any problems and couldnt be happier. Management here seems much better than Elyria (which Id like to formally complain about, if possible).
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Emily Quinn
The associate (James) is very deceptive and will lie about bundle deals just to get a sale. Then when you have additional charges on your bill that they acquired for you, they will tell you just to call retention when it was really their mistake. The general manager (Teddy) is no help in resolving your case once you have been overcharged. Ive been a loyal customer for 10 years and this is the worst Ive ever been treated at an AT&T store. Ive been patient with them for the past five months being nice and waiting for them to resolve this matter but they do not care one bit because the matter still not resolved after contacting them numerous times.
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A Private User
The group at AT&T Strongsville is friendly and helpful. Ive come to the store more in the last year (old phone problems, a transition go phone while waiting a "Christmas present" new phone, then the new phone and plan) than one normally would, but its been a pleasure each time thanks to exceptional customer service. I especially recommend Ted if you have the chance to work with him. His recommendations are honest, hes knowledgeable, and best for me - he makes the experience less daunting with a great attitude. Hes helped me each time Ive come to the store, and Ill continue to be pleased with AT&T because of his service alone.
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Debbie Reighard
Deceptive practice. Was told with work discount would receive 20%off 100$ monthly bill. ($20) Salesperson even wrote it down for us. Received bill and discount is only off the $50 GB portion which is half of what were told. They do this with new share everything plans so if you have older plan think twice before changing. Had they been honest would have kept my old plan and stayed with verizon.
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Lena Klymko
I had problems with my GPS on my pretty new iPhone 6. Couldnt use it at all and it was very annoying! So I walked in the AT&T on Royalton Rd and was greeted by one of the employees. Cameron figured everything out in couple of minutes. He fixed what needed to be fixed and vuala I have my gps working again! Makes your day when you dealing with people who know what they doing!
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Jonah Wilson
Just stood in store for 10-15 minutes while one guy helped a customer and the rest of the employees stayed in the back of the store. Extremely unprofessional and will not be going with uverse for my Internet. Ive had att wireless for 10+ years and just switched to direct tv. Very loyal customer but will not be going back to this store, will not be trying uverse.
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intensmile
We have been waiting for almost an hour. There are 5 employees in the store, two are helping the same two customers they were helping when we got here. Who knows what the other 3 are doing. There are no other customers here. I wonder how people feel when they are actually busy.
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NewYorkMark
I do not recommend coming to this store if you dont have 4-5 hours to waste. Came to this store hoping to switch from T-Mobile to ATT but waiting for 2 hours for someone then was told they were closing soon. Only 2 sales people working on a busy day like Saturday. Sucks
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Derek Hill
I usually hate going in cell phone stores, but this ATT is extremely professional and kind. Nick is awesome to work with and has made our life much easier in terms of our cell phones/cable etc. Thanks for the great service.
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A Private User
Absolutely horrific service. We were told that we had to wait 20 minutes and proceeded to wait almost an hour. It was NOT a pleasant wait. The one employee just stood around not helping anyone! Awful place.
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Jaime Makey
Adam and Sarah were extremely helpful when I was trying to pick out a new phone.The entire staff seemed very friendly and knowledgeable. I highly recommend visiting this location!
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Jennifer Bowers
I never get stuck waiting forever for service. I am usually helped right away and generally Im in and out. I will always do my business here rather than inside the mall.
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Ben Ferrell
Nice store good staff, pretty small store
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Rohoni Jorgensen
No one there half hour before closing.
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