AT&T

AT&T, 2083 9th St N Unit 14, Naples, FL 34102, USA,

Category:	Cell Phone Store
Address:	2083 9th St N Unit 14, Naples, FL 34102, USA
Phone:	+1 239-659-4488
Site:	att.com
Rating:	3.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 14

Reviews 11

Kitty Seigfreid

We arrived @ 10:00 with the intent of buying a new phone. There were two customers being helped and two ahead of us in the store waiting to be added to the list. Another couple arrived after we did. The manager did not greet us upon arrival but did finally come around to add everyone to the wait list. While we waited for over 30 minutes to be helped, the manager proceeded to wipe off ALL the screens of the phones and pads throughout the store. Another employee came out and stood at the counter, and other employees came in and went to the back of the store. At one point, everyone except the two employees helping customers stood around and chatted. Once David was finished helping his customer and able to help us, we found him to be friendly, knowledgeable and helpful. Our time in the store @ 2 hours. Our next AT&T visit will be at another location!

Natalia Nunez

Honestly. I come here and I knew what I wanted to do, I know how everything is set up because AT&T makes it easy to know whats going on with your account. I walk in and my parents were soon treated in a demeaning manner. All I wanted was to upgrade my moms phone to a new Samsung Edge 7, we asked what the balance was for the other phone and his response was "It doesnt matter if you turn in your phone." We didnt want to do so and he proceeded to get confused. We said wed pay the remaining balance and would like to see the different colors of the new phone "He said they would look the same but in different colors" like duh I want to SEE them before I choose what phone to buy. Whatever, we ended up buying the phone but it ended in a family fight because of how Lionel was treating us. If there was an AT&T store closer to home I would choose so.

Katie Wood

Do yourself a favor and go to another location. We were "greeted" rudely from the second we walked in the door. The associate was looking at his watch, because it was 10 minutes until the store closed. We simply had a quick question regarding a case. The manager was even worse. He was pompous and arrogant. He refused to fill the warranty on the case. Ive since called customer service and found out that this manager doesnt know what hes talking about, at all! He was completely incorrect and should have filled it. Just save yourself a lot of time and frustration and go elsewhere!

Allison M

What a horror show this store is! My husband and I went here to replace my broken phone while we were on vacation. What should have been a simple experience turned into a nightmare. They made so many mistakes we had to return to the store several times and now they have messed up our bill. So we are still dealing with their incompetence weeks later. The management was rude and unhelpful during the whole process. I would strongly suggest going to another location! But keep all your paperwork if you do go here because no one knows what they are doing.

Managing The Matrix

They charge $49 for the same AT+T flip pay as you go phone that costs $25 at Target, they removed their 2g network without warning and would not replace my 2g phone for free after owning it for only 12 months, and their store smells heavily of black mold. Used this opportunity to switch to Trackphone at half the price and half the usage costs. Good outcome for me, but will never use AT+T for anything again.

Tiffany Muehlbauer

The staff in this store are highly knowledgeable and I highly recommend talking to Franklin or David if you find yourself frustrated with your calling plan. The store gets totally packed, though, and I highly recommend you make an appointment. But be forewarned that they dont always run according to schedule. Best to get there right at 9am when they open.

Dave Pfaff

Sorry the earlier reviewers got out of their beds on the wrong side! When I walked in I was promptly greeted and immediately handed over to a techie who understood right away what I needed and what to do. He found the gear to complete the job quickly, walked me to the door and said a happy good bye. I had no problem, no delays and have no complaints.

Olga Daniyar

The staff is rude and unprofessional. The excuse was "you can go any other store and be helped there, we are understaffed and it is your (customer) problem. " i have beed the customer of at&t for over 15 yrs. Great job, i had a gut feeling that i should avoid this store..

Peter Gough

I had to wait but it was eminently worth it. Shannon was outstanding. Very, very helpful. Have dealt with Rebekka in the past & she was equally attentive and knowledgeable. Thank you both. Peter

Elizabeth Midney

Its unbelievable how long it takes to be seen. Expect to wait at least one to two hours just to buy a phone. Ill be going to Best Buy from here on out. Never coming back to this lame place.

Jonathan Da Silva

Horrible day at at&t the employee keep talking to us as if we were dumb. Kept telling us that the phone we wanted was unavailable and when we ask if another store had it he got mad.