ELITEFTS

Reviews 10

JO

John Doe

Ive been a customer of EliteFTS since before 2011. Ive always had a lot of respect for the group based on what Ive read on their site and the impression I get from Mr. Tate. However, their customer service has recently taken a dive and it looks like Im not the only one noticing. I placed an order 11/19/13 for a gift to my brother. On 11/25/13 I received an e-mail from the warehouse/shipping manager stating the items I purchased were backordered and they wouldnt be in for 3 weeks. I chose to wait and asked why the item showed in-stock on their site and I was being notified of the issue 6 days later. She stated the delay was their fault and they didnt "realize" they had back orders. I thanked her for the explanation and began waiting. I confirmed on 12/10/13 that the item still showed in-stock online. On 12/12/13 I received a notice from a different CSR that my order was canceled, without explanation. They also messed up the shipping address, so even if it had been sent, it would have been delivered to the wrong address. On 12/12/13, I replied back, stating my dissatisfaction and told them Id be sending my money elsewhere.

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Ezra Wagener

Im dissapointed with the custonmer service here. I had sent back a package with two sweaters that were too small to get them exchanged. EliteFTS had them back for a week now and still hasnt sent out a replacement. The standard delivery takes one week so by the time I will get the replacement, christmas will probably be over and the ortder was placed four weeks ago. another dissapointment is that I have ordered some resitance bands, the package was lost by UPS and again EliteFTS has yet to send out a replacement. Very dissappointing experience for a first time cutsomer. Probably wont order here again unless they will somehow make this incoinvenience up to me...

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Justin Johnson

As much as I love the products I have bought before this last experience has me jaded. I order a pair of knee sleeves in April. I got the wrong size and sent them back for a exchange. The ones I needed were back ordered. On June 2nd customer service gave me the choice for a refund. I said that is great. It is not June 15th and I have not received my refund. I have sent multiple emails and all I get is that it will take 3-5 days. I have sent another 2 emails asking for the status but have not received a response.

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Bradley Slining

I cant say enough about how good Elitefts, Dave Tate and his crew are. Have bought stuff over the years from them and continue to get great service. They ship fast and if there is an issue, they quickly resolve it. Recently I ordered my own Fathers Day gift (Pair of Spud Suspension straps) and there was a mix up where I only received one, instead of a pair. Called in and talked to Customer Service, new one shipped in 24 hours.

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Chris Pfeifer

Ordered 2 sets of knee wraps and 2 sets of knee sleeves. Ordered them on Monday night and received them on Wednesday morning. This is my first time dealing with Elite, but the ordering process was easy, the service was very good and the shipping time was excellent. This will definitely not be my last time dealing with them.

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Ben Higgins

Stopped in to take a look at powerlifting belt options. Matt Goodwin took the time to help me out and give me some suggestions. After finding a perfect fit, Rhonda Blackenship in Customer Support stopped what she was working on to ring up my order. Great customer service, Ill be coming back for sure.

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joel wilson

I just placed my order two days ago and.....CANT BELIEVE EVERYTHING SHOWED UP ALREADY, COULDNT ASK FOR MORE....THANKS SO MUCH FOR TAKING CARE OF THE CUSTOMER!

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A Private User

Great quality workout apparel and awesome articles on the website for training.

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Patrick Daley

Great team, great products and great service

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Sean McQuaid

AWESOME GYM

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