Ask Powersports

Category:	Motorcycle Dealer
Address:	4075 Hoover Rd, Grove City, OH 43123, USA
Phone:	+1 614-871-3711
Site:	askpowersports.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM Closed

Location

Photos 37

Reviews 15

Karen Kugler

Just wanted to let you know that your Grove City location is a total disappointment!!!! Ive been in there several times for parts (for a newer model, common bike) and they have NEVER ONCE had the parts Ive needed in stock. Despite this, last weekend when we were ready to purchase our next bike, we stopped in to check out the inventory. I had cash in hand & was prepared to purchase THAT DAY. From the moment we walked in and had to wait nearly 25 minutes for anyone to even acknowledge us or offer assistance, I felt we were wasting our time. Finally a young man greeted us. I asked him what was available in my range immediately. He started to show us a great bike, then another guy told him they wouldnt sell it for my price. (Maybe you should put a price on your bikes and tell the salespeople the same information so they dont look so confused & misinform more customers). We finally ended up talking with Rocky - another HUGE waste of time. He was determined to force us into financing something over our budget instead of paying cash. He also couldnt show us pics of bikes at your Lancaster location that were in our range after telling us they had a great match for us. (If you want to increase sales, have pics of all bikes at all locations available on a central website!!) We waited over 20 minutes for someone at Lancaster to text him a pic, before we gave up & left to get something to eat, telling him to send the pic to our phone & we would be back to purchase it that day. Never got the pic (probably because Rocky wasnt going to make money from a cash deal a different location). After this, I doubt Ill be back to ask anything of anyone at ASK. I bought a great bike that day somewhere else, and Ill get parts & service elsewhere, too.

Randy Boyce

I bought a Sea Doo spark from Ask. I had quite a few questions and they were able to answer some of them. Others they tried to call down the Lancaster office to get answers, so i will give them credit for that. I told them upfront that i wasnt going to pay for any destination fees or assembly charges, so if they couldnt waive them, let me know now so we dont waste each others time. After i got confirmation on that, i finally bought it and it was a little past closing time and I was trying to get it all done so that i wouldnt keep the employees from being able to get out of there on a Friday night at a decent hour. My big mistake was not doing the math for myself, as a $250 document fee was added to my invoice. I didnt catch this until a few days later. I get that they have to pay a secretarially person to notarize titles, but $250 is way too much, in my opinion, especially for just a wave runner! Then add a $15 filing fee, and I guess i feel like ive been nicked and dimed by fees. Upon picking up the wave runner, they were nice enough to help me load it on my trailer but overall i fee like the bad taste in my mouth over "hidden fees" will give me a reason to look elsewhere next time. **Update - originally rated as 2 stars, but after looking at my invoice a little closer, i realize that the $250 "documentary fee" was added to my price before charging a sale tax, so now im also paying a sales tax on the fee charged to do my paperwork? I"m guessing this practice is common in this industry, but without disclosing it to customer, Im very disappointed. Changing my review to 1 star.

Andrew Garrett

The selection is the best thing they have going for them. When staff approached me I thought someone was trying to sell me drugs, it wasnt until he kept talking I realized he worked there. I know its a motorcycle shop and I am covered in tattoos and usually dont judge but this dude was dirty. He was wearing dirty shorts and a polo. He whispered to me the whole time. This place has no prices on anything, and when I asked the salesperson the price of a brand new bike I was interested in, he said he didnt know, and asked another employee that didnt know. Never got an answer but gave me a "probably around 6000" for an answer. Weird and unprofesional.

Paul Arasz

1st visit, cash in hand, could not get a price on the motorcycle I wanted. Left phone and e-mail and never heard back. 2nd visit, cash in hand, motorcycle still there... No one cared to ask if I wanted help... Left after 15 minutes of waiting. 3rd visit... Ready to try again... Cash in hand.. Motorcycle gone. Waited 20 minutes to talk to someone... No one even acknowledged my existence. Guess the service department makes all the money.

Jay Bo

Not a pleasant experience.. patty who is the owner was very rude and nobody in the whole place has a clue whats going on. Service is a joke, if you need parts forget about it, and ive never seen anyone price there junk used trade ins at such an outrageous price.. this place has a reputation for being garbage for a reason, just make the trip to iron pony...

Jason Propst

They told me they had a part in stock at the Lancaster store, so I drove an hour to get it, and it wasnt even close to the right part. Sandra, the manager didnt offer the simplest of courtesies to compensate for my wasted time or gas. I was thoroughly displeased with their carelessness and disreguard for my time

Mike Jaynes

I only have experience with the Grove City store. They have unfriendly, condescending service. I ended up buying a bike from them only due to convenient location, but it was like pulling teeth having to deal with the poor service.. Never again would I walk in there.

Steven Fay

Very positive visit. Every employee made a point of saying hello. No high pressure sells pitch . Answered all question and gave me a choice on financeing. I would send a person their way anytime.

July Sin

Horrible customer service. Went there with the intent ot buy a bike, but didnt get any service. Not even a greeting or any type of acknowledgement. Took my cash and walked out.

Elaine Housley

Needed a new helmet. Pricing didnt show on the displays so had to work with staff. I think I made a good choice but styling has changed a lot since I used my current helmet.

Joe Thomas

...no body knows nothing, takes for ever to answer questions. Called back and never call me back. all ASK POWERSPORTS STORE ARE A JOKE. I will take my business elsewhere.

Phillip Hoffman

Im shocked ppl have left bad reviews. The staff worked very hard to get me on two wheels and were entertaining and friendly. Give them a shot. Ill be going back for sure!

Samantha Parsons

Wonder family business, there are three generations currently working. Everyone is super friendly and personable. Great place to hang out :)

Peter Clark

If you need parts, dont go. Last 3 visits they didnt have what I was looking for. A spark plug for my dirt bike and a 18 rear tube!

Wayne Sever

Great to deal with just bought a new 2017 and it is great. Nice people too easy to deal with.