Servatii Pastry Shop White Oak

Reviews 5

ER

Erica Vaught

This actually saddens me to write this. I have been going to this location for 2 years, I live right behind the white oak shopping center walking distance, several times / week and spend quite a bit of money there WEEKLY. Never had a problem with the staff, except one girl could be a little nicer but thats neither here nor there, over all a pleasant experience every time I go there. Except today @ 11:20am Thursday April 20, 2017. I went in and got some hot dog buns and hamburger buns and they were out of donuts except 12 chocolate glazed a half dozen sprinkled and like one cinnamon twist. I had went in for a dozen initially. My total came to $15 and I handed her a $50 bill and without skipping a beat said (Assistant Mgr)- "oh yeeeaaa...I cant take that." I said "Welp, thats all I got so you ladies have a nice day." Mind you they know who I am for I go several times /week I home school my oldest and this is a little thing him and I do here at home. When I got back to my house I called the Western Hills location, VERY NICE, and proceeded to tell her what had just happened. She advised me that its company policy to spend a certain amount in order for them to take large bills, in my case I would have to of spent $5 more, which I would have been more than happy to do so. (I was breaking the $50 because thats alllll I have and my kids bowling league is tonight and he needs $8 and I am not sending a 10 yr old with a $50 bill! lol) Instead of professionally stating, "We would be more than happy to take your $50 but, you will need to spend $5 more dollars to meet company policy. ;)" she just said we cant take that. Unfortunately, I will never return to Servatiis, and its a shame because there are no other donut shops near by except Dunkin... I think? The Western Hills location gave me the number to corporate and I am going to have to file a complaint :( I would have been more than happy to pay the xtra $5 to complete the order but, was unprofessionally not given that option, instead shooed away. I hope that the issues with the White Oak location can be resolved for, I didnt know there were this many issues until I noticed the reviews. I guess what makes it worse, it was the Assistant Mgr. that acted so unprofessionally. Good luck with your future businesses.

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BU

Butch Allen

I didnt. Why order ahead. When u still have to wait 45 min in line I asked clerk she said so what I want will be there .THATS WHY I ORDERED AHEAD THANK GOD FOR KROGERS

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MI

Mike Pateras

Small, even for a Servatti. Still, if you need a bakery, itll serve.

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AD

Adam Si-miller

Everything you would expect from Servatiis. Always great

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RU

Ruben

Awesomeness in this plaza

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