Fred Anderson Nissan of Asheville

Reviews 3

JA

Jarrell Young

My family and I almost died on multiple occasions on the interstate due to Anderson’s lack of commitment. My 2010 Nissan Rogue has a CVT transmission. This transmission goes into a failsafe mode and causes a loss of power and RPM’s. This is insanely scary when you have your children in the car and going up the mountain. This problem occurred multiple times and I took it to Anderson in 2013. After many hours of internet research I found I am one of many that have had issues with the CVT. Anderson’s response when I took the paperwork with me was that they’ve never heard of any problems and that “I shouldn’t believe everything on the internet” and that they were unwilling to drive the car for two hours (only keep it on the rack running for 30 mins) to duplicate the problem (which is how long you have to drive it to get this to occur). I was told that since it wasn’t generating a code, there was nothing they were willing to do and that I am making the problem up and/or it must be driver error (even though I had recorded video with my cell phone of the RPM loss and my pedal to the floorboard trying to get power-they declined to view the video). At that time I reported the issue to Nissan Consumer Affairs and the NTSB (there are a number of recall requests for this transmission and in fact Nissan has extended the warranty for CVT transmissions). After this instance and a change of jobs (I drove my car for a living), I limited my driving to in-town commutes. Because I was “stuck” with the car I lived with the problem. Fast forward to 2015. After breaking down on interstate 95 12+ times last month (I stopped counting because it was so laughable at that point) on the way to Florida and back and the 4th time I’ve had to “steer” into a ditch to avoid getting killed on the highway I again called Nissan Consumer Affairs threatening legal action. I took my car to Hunter Nissan in Hendersonville. Surprise! It generated a code and am now in the process of having my transmission replaced at no cost. The sad part is that it took over two years and multiple near death experiences. Whenever I had to make a long drive I literally had to preface each trip with a conversation with my wife that “If I die, it’s because of this transmission failing on the road and to sue the pants off Nissan and Anderson in particular”. Nissan would rather you die than take a customer’s word for it is the impression I was given and basically supported by the Service Managers flippant and dismissive attitude at the time (and today) When I called them today to advise them that I would posting a negative google review and basically say “I told you so”, I was told that “sorry you feel that way”, certainly not any type of acknowledgement that there are problems with the CVT, an issue they still either clearly deny, and/or have no knowledge of the mechanical issues regarding the cars that they sell and service. They have no problem calling/emailing you every two weeks to try to get you to buy a car from them (after multiple requests asking to be removed from their contact lists) and sales people pouncing on you before you even get out of your car.

DO

Doug

Awful. The GT-R tech either hasnt been properly trained or just doesnt get it. This is a post I did on the most popular Nissan GT-R forum regarding my experience. I would recommend everyone NOT go to Fred Anderson Nissan of Asheville, NC. They had the car 2 times, once for the 1K mandatory POS and the second time, to correct what they screwed up the 1st time. Both of which ended up with the steering wheel being off center and one wheel being so far off, one tire started feathering (chopping) and the car pulled to the right. I thought that was the worse of it until I went to Crown Nissan of Greenville, SC to correct that and make sure Anderson Nissan had correctly set the alignment. The GT-R tech (Jeff) called me back to where the car was up on the lift getting the (correct) alignment to look at the before and after printout. Only one wheel was correct and the other 3 were all off of the prescribed settings. Not only that but there is very strong evidence that the second time I had the car at Anderson Nissan of Asheville, the service manager took the car on a 15 mile joyride. When asked for an explanation of the 15 miles on the odometer that werent there before, the service manager said, the GT-R tech set the alignment, the service manager then took the car out for a "test" drive, determined it wasnt right, had the GT-R tech reset the alignment, then took it out again for a "test" drive, found it still wasnt right, brought it back to the tech for a 3rd time, reset the alignment yet again, then both the service manager and the tech took another "test" drive. I spoken with shops that specialize in GT-Rs and they say this is ridiculous. Either the tech doesnt know what hes doing or someone is telling a tale. Rather than believe their story, I just think the service manager took the joyride. And oh, by the way, the steering wheel was STILL off center. Or it was until Jeff at Crown Nissan reset everything. My hat is very much off to Nissan however. They picked up the tab for all of this and its obvious they want their GT-R customers happy. I cant say enough good things about the service writer (Jimmy) and the GT-R tech (Jeff) at Crown Nissan of Greenville. They went above and beyond to make sure I was satisfied with the car before I left. Give these folks your business if youre in their neighborhood. I apologize for the length of this but wanted to explain why Im giving Fred Anderson Nissan a "Do Not Recommend" mark.

AN

Angela Harrell

The last car I purchased was in 1992. Clearly, I am NOT a car maven. That said, when my trusty car (Nissan Maxima) ended her days, I sought out this local Asheville dealer. I could not have made a better choice! I would not term myself the easiest of customers. We pulled into Fred Anderson Nissan of Asheville and met Bob Miles. Bob is a true gentleman. Funny, friendly and easy to talk with. His informative style coupled with his friendly, easy going manner facilitated easy communication. The first car we looked at was lovely but the interior color would have proved a challenging fit for me. Bob was not at all daunted by this~ nor was he pushy. He took time to listen and hear I was saying. He sought to locate a car which would meet my needs calling my husband (chief of finding me a fine car) when hed found something he thought might work. My pre-owned vehicle is awesome! I could not be more pleased. Locating the car you actually wish to purchase is only half the event of driving one home. Enter, Chris Calvin as "decider of the deal." So much of real pain of people buying a car is that seemingly un-ending back and forth activity regarding the cost of the car. It is nerve wracking and can make the experience of car purchase seem terrible. This was not our experience at this dealership. We feel like our purchase price was very fair. No run around, no promises not kept. Fair, honest, forthright, communicative business completed with two very, very nice fellows doing all in their power to help. I am a business owner in Asheville and recognize people truly dedicated to doing the best job they can for their customers. This is something we all hope to find in a dealership. The internet is full of horror stories penned by people who feel they did not find that. I cannot leave out, Mr. Moore, the finance fellow, who has the" fastest computer fingers" in the south as he plows through the paperwork of purchase with ease. If you are looking for a car~ new or pre-owned, I feel confident in recommending these folks. They did a fantastic job of finding a car I am delighted with while creating a car buying experience that was extraordinary. I plan to keep this car for another 24 years but my there is not one doubt that when its time for my husband to replace his vehicle~ we will head straight to Fred Anderson Nissan knowing well be exactly where we need to be.