Ashley HomeStore

Category:	Furniture Store
Address:	3529 W Genesee St, Syracuse, NY 13219, USA
Phone:	+1 315-802-2511
Site:	ashleyfurniturehomestore.com
Rating:	4.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 62

Reviews 4

Barb Headd

DO NOT PURCHASE FURNITURE FROM ASHLEY!! Nothing about my experience was good other than my salesman Ken. I ordered set of three tables and a TV stand delivered in June 2016. My coffee table is warping, bubbling in many different areas and one side table has a bubble. Called customer service (1st time) explained situation and girl told me "You spilled water on your tables" I have not-she said only way this problem would happen is moisture getting under lines in table.Told me not covered under my warranty- period! (which is not what my salesman told me) I wanted to pursue further so she advised me to send pictures and they would review. Sent pictures and talked to customer service 2nd time and said "Not covered under warranty" because it wasnt a manufacturing defect. I argued if this was being caused my moisture then they were not sealed properly as I use coasters, have a table runner and only adults in house. My salesman called on my behalf as he agreed it looked like problem with tables. I then talked to customer service 3rd time and they said "nope not covered" Reading to them from my warranty it states if there is a manufacturing defect they will send technician to inspect and repair/or replace furniture. I told them to schedule a technician to come look and they refused telling me that from the pictures this was my fault-not a manufacturing defect and case was closed. So bottom line is their furniture is poor quality and they do not honor their warranty. Save your time and shop at one of the better furniture stores. Ive had very good luck with Raymour and Flanigan in the past,both with quality and customer service.The only reason this has one star is you cant post if you dont pick star.I have nothing good to say about quality of furniture or their "customer service "department THIS IS A FOLLOW UP TO PREVIOUS COMMENT I thought it was interesting that customer service answered my post with an email address because they wanted to make this right. I emailed the posted address four times from two different email accounts. This is not a valid email account they gave me. The email was rejected each time. So I called the "customer service" just to confirm email address which a girl assured me was correct but asked if she could help. I explained the entire situation again-she looked up my account and complaint and assured me she would take the time to read my file, meet with the proper people to have this resolved and get back to me the next day. As expected it has been over two weeks and I have heard from no one. Please save yourself a headache and dont shop Ashley. Many of the better furniture stores respond to their customers and appreciate their business.

Dj Dee

BUYER BE WARE.....We had purchased a bedroom suit, coffee and end table and an accent chair. The delivery was great, great service however one end table was damaged. A few weeks later they sent the replacement which was also damaged. We did not want a third table so we got a credit. The accent chair as about $400, when I went to move it, it was very weak. You can grab one corner and the opposite and feels like it will fall apart. The coffee table finish is terrible. You can NOT slide anything on it or it will leave scratches. No matter what you put know it, it scratches. A $500 table and it looks like its a year old. We talked to the manager and he set up a service call for us and assured us it would not go under our protection plan. Well its been 3 months and we are still waiting for them to look at the chair. Theyou said there was nothing the can do about the table. Thats just the way it is. We were trying not to use the protection plan so we can get the credit in after the 5 years towards other furniture. However at this point I will NEVER buy a thing from them so we will be using the heck out of this plan. Another thing is we wanted to upgrade and buy a new mattress set for our new bed. My wife and I both have back issues and decided we wanted the movable mattress. We were going to buy this from Ashley but the sales lady said that our bed frame will not hold those type of mattresses. This is something that the sales people should be telling the customers when they inquire about their furniture. Our sales guy Joe Pirro was good, however because of this mattress issue I feel he was not properly trained to ask these questions. So now a $1,200 three month old bedroom set, I will have to reinforce the bed frame myself in order to accept a movable mattress set. So by the time we get someone out to look at the chair, it will be way past any time frame to do anything about it. Now we purchased a loveseat from R&F and had an issue with one of the springs, I called on a Monday and they were out that same week on a Friday to fix the issue..... The old saying "Buyer be ware" with Ashley Furniture. I cant say you get what you pay for because we paid a lot of money for this furniture and certainly did NOT get the quality we paid for... If shopping at Ashley, ask as many questions as you can and test the furniture. Move them around, put something on them and slide it off to see the scratches...... People work hard for their money and is very upsetting to get poor quality stuff....

Dann Miller

We went looking for a new mattress and a table. The associate, Scotty, was immediately available, pleasant, and helpful. We wandered for a bit before he guided us with the bed. Again, Scotty was great - very knowledgeable and accommodating, as well as straight-forward. When finished with the bed, we toured the store for tables. There was zero pressure from Scotty to "oversell" any item - when we said no, he quickly moved on to our interests and likes. Throughout the entire time we were there (close to three hours), the atmosphere was relaxed, casual, and easy. Scottys personality is energetic and welcoming, which made the entire visit comfortable. Even after we were just discussing our options, one of the managers/supervisors Micah came over to talk with us - again casual and open - and gave us some options and offers. Zero pressure, but informative. We thanked them both and left to discuss our plan. When we returned the next day to re-acquaint ourselves with what we had been looking at (and after consulting all of our research), Scotty immediately presented further savings. He remembered us and every aspect of what we had been looking at. We made our purchases based on the offers they gave us, but mostly because Scottys sincerity matched with our research. I truly would recommend that if you are looking or just browsing here, ask for Scotty, for he will make the experience as comfortable and enjoyable as it can be.

Shannon Smith

I have never had worst customer service till now. Its weird that google is the only place this store has a good rating. To start my boyfriend ordered a couple things for their last special they had and coming up to the warehouse the gentleman and i use that very loosly was rude to say the least. My product was damaged putting into the truck and i saw that the man noticed it and ignored it. When i said something to him he ignored me. I called human resources to put a complaint on him and nothing happened come to find out multiple people have had issues with this same person. I had an old worker here i knew from a friend of a friend come by and repair what was damaged and he still stood up for this company. It also seemed like he knew more then our sales rep did about the furniture because the set he pushed us to get was just a hunk of junk I guess one bad apple doesnt make them all bad. The sales rep we had also was more worried about his sale then he was what we wanted. I want to thank the old employee for all the help with us getting our sofa and bed.