Petco Animal Supplies

Category:	Pet Supply Store
Address:	401 Sunrise Hwy, Patchogue, NY 11772, USA
Phone:	+1 631-289-7240
Site:	stores.petco.com
Rating:	3.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 10

Jennifer F.

I do not come here often as I do most of my shopping for pet products online due to cheaper pricing, more selection and easy accessibility. I will state that the store is much cleaner, more organized and has a larger selection since they did the renovations about a year ago. However, there is still always a wait at the register whether there are two people on line or ten people on line, which is a bit confusing to me. Its also difficult to find a store associate to ask for help if needed. I did one of the training classes when my dog was about six months old and didnt really feel that it was beneficial, especially considering that it was somewhat expensive. At that time, they did the training in the middle of the store on busy Sunday mornings, which I felt had a lot of distractibility for dogs of that level. It was good socialization for the dogs but there wasnt much actual training that occurred. I believe that theyve since designated a separate area for training but Im still not sure what the qualifications of their trainers are as they seem to have a high turnover rate. This store is okay if youre in a pinch and really need a product but I feel that the standards for cleanliness and helpfulness of employees could be much higher. You can also find almost all of the products online for much cheaper.

jennifer simmons

HORRIBLE AND WILL NEVER EVER AGAIN GO TO THIS STORE OR ANY PETCO!! MY SISTER WAS ONLINE WITH HER 4 YEAR OLD WHO YES HAS A SPEECH PROBLEM AND THE CASHIERS WENT ON TO MAKE FUN ON HIM AND CALL HIM THE "MODERN DAY RAINMAN" WHEN SCOTT THE ASSISTANT MANAGER WAS NOTIFIED HE BLEW IT OFF!! IT IS ABSOLUTELY DISGUSTING THAT THEY EMPLOY PEOPLE WHO HAVE AN IQ OF 5!! SOMEONE SO INSECURE WHO FEELS ITS NECESSARY TO MAKE FUN OF A CHILD AND EVEN WORSE AN ASSISTANT MANAGER WHO WHO ACTS THE SAME IS EVEN MORE DISGUSTING!! THESE PEOPLE SHOULD BE ASHAMED OF THEM SELVES AND EVEN MORE PETCO SHOULD BE ASHAMED THAT THEY HAVE PEOPLE LIKE THAT WORKING FOR THEM!!!!! IT IS HORRIBLE THAT PETCO HIRES ASSISTANT MANAGERS WHO ALLOW THEIR STAFF TO MAKE FUN OF 4 YEAR CHILDREN!! WORD OF ADVISE IF YOU OR YOUR CHILDREN ARE NOT PERFECT LIKE THESE 3 THINK THEY MUST BE DO NOT ENTER THAT STORE BECAUSE THEY WILL MAKE FUN OF YOU BECAUSE THEY HAVE NOTHING WRONG WITH THEM AND THEY ARE PERFECT AND THEY FEEL THEY HAVE THE RIGHT TO PASS JUDGEMENT ON OTHERS!!! AGAIN ABSOLUTELY DISGUSTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

JMAN314 Ian Jman

I bought my son a parakeet here and all the stuff to go with it (cage, food, toys etc.) two days later we got him another parakeet so the first one could have a friend. A week later we noticed the first bird was just lying at the bottom of the cage not moving. I picked it up and he was still breathing but barely. Within 10 minutes it had died. About an hour later the other one didnt seem right suddenly. Brought him back to the store. They said it was too cold in my sons room and the bird probably wasnt going to live either. Thats lies! My son doesnt even have ac in his room and I dont have central ac. Not to mention, they have ac on in the store so how could they blame my son for having his room too cold? He took very good care of them while he had them. I truly believe the first bird was sick and gave it to the second one as well. Will never shop here again! They gave us a store credit for only one bird. The one that was still alive, they wouldnt give credit for the one that died. Fine by me...theres nothing I want in there anyway ...ever again! My poor son is so upset!

Timothy Gonzalez

If I could rate this petco with no stars I would. The customer service here is terrible. The employees make you feel like youre an inconvenience to them. We shopped here tonight for a 45 dollar bag of dog food and wanted to use my 5 dollar off reward coupon. The cashier with blonde hair could not be bothered because the coupon was on my phone. It was too much work for her to type in the sku number of the coupon even after we had volunteered to read it to her. She then said that in order to use the coupon she would have to void out our one single item that we bought and redo the "entire" transaction, as if it were a huge order. We told her whatever is easiest for her. She then proceeded to have an attitude and call over her manager with a voice that made us feel like we had annoyed and inconvienced her. We told her dont worry about it and well just pay the full price because she already made us feel bad enough. Bottom line is, if you shop here dont expect to be treated kindly, its clear they dont care about or respect their customers here.

sean email

Id give it 0 stars if I could... DONT COME HERE!!! So I came to this store with intentions of getting a bearded dragon with all of the lights and things in order to create a bearded dragon habitat. So once I got everything in my cart, I wanted to get the actual lizard. I looked around the store for about 20 minutes, and nobody was even around to help me. One guy was working at the counter while there was about 20 people waiting on line. So I called the store from my phone to tell them that I needed help and nobody was around. 5 minutes after I got off the phone, somebody finally came out to help me. When she opened the tank, I asked to see all of them (there were some out of sight in the back of the tank). So she got the one in the back, and it was dead. She showed no emotion either. Just "ew, its dead." Better yet, I think she was the manager, too. I ended up leaving. So... Thats my Petco experience!

corey michael

I am in shock how your company policy for grooming dogs is to put your own slip knot lead on a dogs neck so they can get choked when they pull. To me that is animal abuse and the proper authorities should be made well aware of that. I made a complaint to your toll free number. The store manager contacted me and all he could say was sorry I will speak to that employee. What a disgrace.

York BP

Great Customer Service! Called and spoke with Casey who was kind enough to save the last size Soresto collar for my dog at his register until I could get to the store later that day. I found 3 ticks on my pooch that weekend! Thanks Casey, youre the man!

Sim Urivetzky

This store cant seem to stock Kaytee Honey Treats or Vita Kraft treat sticks for Parakeets in one piece. Tired of the inconvenience of walking in and being disappointed so Ill be getting all of my pet supplies from an on line supplier.

Paul C

Great selection of food and accessories for dogs, cats and just about any pet you may have. Very nice people working here,always friendly and helpful. Prices seemed average for a pet store. Recommended.

William Alvarado

Great place to pick up treats and toys way cheaper then hitting the supermarket. Place as tons of great thing you can get for your pets from bride to reptiles certainly the spot for your pet needs