NAPA Auto Parts - Shakelton Auto & Truck Center LLC

Category:	Auto Parts Store
Address:	74 Pleasant St, Monticello, NY 12701, USA
Phone:	+1 845-794-7722
Site:	napaonline.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–2PM Closed

Location

Photos 17

Reviews 7

John Makovic

I use this place several times a month, sometimes several times a week to maintain our trucks, vehicles and equipment with various business I own. The employees are excellent! Well trained, respectful and honest. They know what they are talking about.....not just plugging things into a computer like many other of the "chain" stores that send you on your way with the wrong part. Sure they are sometimes busy but you can appreciate that when its your turn because they will help you solve your problem and not just look to take your money and push you out for the next person. I only mention this because I noticed some idiot left a review with 1 star because he happened to be there while it was busy....ofcourse he is also a "serial 1 star reviewer" aka : a loser with nothing better to do. If you need parts, the quality of service AND the quality of parts at this NAPA are excellent! Pricing is inline with any high quality product. A+++

Sam Metsfan

Extraordinarily bad in every way. First off, whenever anyone walks in, it is almost impossible to get service immediately because the place is so understaffed and being inundated with phone calls. Staff appear to do whatever they can to avoid any calls going to voicemail, so dont expect them to help you until there is a break in the calls (which may not happen for 20-30 minutes.) Once they are able to help, the store and the stores inventory is so disorganized that it may take them 15+ minutes to find you what you are looking for. It took them 20 minutes to find me a fuel cap. While I was in the store, I noticed that the staff are rude to each other and seem to be working in a toxic high-pressure environment. Their prices are very, very high. Its all a mess.

Charlie. T

Great group of staff. They go above and beyond to assist you. I was a little disappointed when I needed a part ordered because the ordered the wrong one but mistakes happen. My go to auto parts supplier in the area.

Casey Witthohn

They have what I need every time I walk in, incluing made-on-site high pressure hydraulic lines. Not always the cheapest but not unreasonable, and they take the time to find what I need

Ken Sondermeyer

Always a pleasure to do business with them they are friendly and helpful staff

Ryan Brown

Friendly staff good selection and variety

Carla Harvey

Great staff