Jewel Optical

Category:	Optician
Address:	7051 Parsons Blvd, Flushing, NY 11365, USA
Phone:	+1 718-380-7788
Site:	jeweloptical.com
Rating:	4.5
Working:	10AM–6PM 10AM–6PM 10AM–7PM 10AM–6PM 10AM–5PM 9:30AM–5PM Closed

Location

Photos 3

Reviews 6

Lemuel Uhuru

What a disappointment. Ive been going to Jewel Optical since I was 9 years old, 15 years now and you would think the owner would be a little more loyal to his customer base. Throughout the years I have been reckless with glasses and this company has profited handsomely due to my irresponsibility, that is well over 15 pairs of glasses. I originally went there for convenience, it was a block from my house and the previous owner was very understanding. However, times have changed I suppose. A year ago, I had purchased an updated eye exam and a pair of glasses which were pretty cheap although it cost in total well over a hundred dollars, no problem. Only, recently I have discovered some reasonably priced glasses on-line, so I go in asking for my prescription to purchase these glasses, I discover that I not only need my prescription but a PD measurement. So Im thinking, fine, Ive been a customer for 15 loyal years Ill request this information and try out these glasses on-line. Yeah, so it wasnt that simple, instead the owner tells me that he will charge me $40 dollars for taking my PD measurement, a measurement that I paid for more than 15 times in full throughout 15 years and I have to pay for it? He continues to give me a sob story about how the on-line companies are buying from China and he uses American companies. So, I explain to him that I have been a loyal customer and so out of respect all I ask for is a discount on what is technically already mine, and he tells me that it doesnt matter, he wont give it to anyone. Afterwards, I explain I will be in shortly to pick up just the prescription because according to him only the doctor could give it to me in person and not him over the phone, yet when I get to the office he gives it to me and the doctor isnt even in. Once there, he proceeds to tell me about how the machine is worth $2000 and they are not going to just give the PD away for free. HUH?! I asked for a courtesy discount for 15 years of loyal service of which I paid for the PD many times for him to even send to the manufacturer to customize my glasses. I dont push it, I take my prescription, thank him for the service and leave. Afterwards, I call a location in Astoria that I never even been to once in my life, they tell me that they usually give the PD measurement to their customers upon request and that they will charge me a minimal fee of $10 for it. They had some nice glasses too, I will be going there for checkups and eventually contact lens from now on. Note** To those wondering what a PD measurement is, its very important and it measures the distance between one pupil and the next to determine the proper fitting for your glasses. Some eye glass locations refuse to give it because they know you are likely buying glasses on-line, but who cares because its yours although it seems in some states they are not obligated to give it to you. To me its like requesting your medical records from your doctor only for him to refuse it because he knows your choosing someone else for primary care.

Angela DiCamillo

This place is up the block from where I work; which is why I chose to make an appointment. However I was more than pleasantly surprised at the level of service I received, from Adam at the front; the optometrist (Dr. Ewald) took her time with me to make sure that my prescription was as good as it could be, and made sure that I didnt leave there without making sure that I could see properly with them in. She even told me to come back the following week to make sure that I was happy with the progressive prescription, and if I wasnt shed make adjustments for me. Never have I received this level of service from an optometrists office. The reason that prompted me to make this review other than the level of service was the fact that this AM I just couldnt see properly with my new contacts; I was actually distraught and afraid something was really wrong with my eyes. So I call them, told them that I couldnt see properly and I was afraid something was wrong with my eyes; Adam tells me "come right away the doctor is here". I run over, and its Dr. Schwartz this time and with all genuine concern reexamined my eyes, and come to find out the lenses were just very dirty because I didnt put them on before I put lotion on in the morning. She replaced the pair I was wearing, told me to be more careful, and then asked me to let the men at the front what happened because she said they had been very concerned about me from the moment I called. Ive been wearing glasses and contacts since I was 13, am now 45, and I can with all honesty say Ive never been taken care of as well as Ive been taken care of at Jewel Optical.

Diana V. Rodriguez

Great customer service!! I have been a very happy customer of Jewel Optical for over 8 years. With the assistance of David and their amazing staff every frame I get fits my face and style perfectly and most importantly the lenses are always well made. My whole family gets their eye care needs from Jewel Optical and highly recommend going here.

P Pazos

DONT KNOW WHAT THAT OTHER PERSON IS TALKING ABOUT BUT THE GREATEST SERVICES ME AND MY FAMILY HAVE EVER RECEIVED!! SUPER RESPECTFUL AND HELPFUL. 2016 update: love this place never been to a better optical!!!!

Robert USA

I cannot understand what the doctor said. But they give me the best services. Very friendly and nice. Eye examer is very professional.

Kaven Cao

i like this doctor