Thomasville Furniture

Category:	Furniture Store
Address:	900 NY-110, Farmingdale, NY 11735, USA
Phone:	+1 631-694-4547
Site:	thomasville.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–6PM 10AM–9PM 10AM–9PM 10AM–6PM 12–5PM

Location

Photos 6

Reviews 5

Brandon Henry

If I could give this business zero stars, I certainly would. We purchased almost $10K of Thomasville furniture over a year ago. Over half the furniture we received was damaged (dents in the furniture, noticeable surface scratches, inlays missing, joints already popping, etc.). It is now over a year later, and we still havent received the correct furniture. I am completely fed up with Thomasville corporate and this store. We had months of delays because the manufacturing facilities couldnt get the correct pieces in, and when they did finally get them in they were damaged. Weve also had the Farmingdale store order the incorrect colors/pieces, which resulted in further delays. Tracy (manager) and Nicole at the store have been largely unhelpful. Weve bought Thomasville furniture exclusively our entire lives, but after this experience I will never purchase another Thomasville piece of furniture again. Part of the issue is corporates fault (the move to manufacturing in Asia has resulted in very noticeable quality issues, and supply issues have resulted in months and months of delays). Part of the issue is the stores fault (because they are incapable of ordering the correct pieces and resolving issues in a timely manner when they occur). I would not spend the money to buy Thomasville furniture anymore. It is no longer a premium furniture brand.

snydlyjd

The furniture is overpriced for the quality. We purchased a number of items last summer ((2015) from Thomasville. A complete bedroom suite along with a large sectional. To our complete dismay after only six months the sectional started pulling apart. The clips meant to hold it together were no longer locking. I called and asked for a service appointment. We were told another department would have to call us back. A couple of days later I got a call and described what was wrong. I was told it would take a few days to get the parts. When they called me in about a week, they asked when they could come over. I told them any Monday is great. Their response, ohhh, we dont work Mondays, I said fine, what about a Saturday, um, well, Ill have to call you back. Two months later I finally had time to call them and see if maybe they can break free to come fix the couch. In addition to the sectional not holding together. We were very specific about the type of padding we wanted and what our expectations were for how it would hold up. To say were unimpressed is a colossal understatement.

Amanda Rosenberg

My husband and I had talked about upgrading from a couch/love seat to a sectional for years. We didnt want any furniture that was cheap and very light like what wed been able to afford years ago. We went to this location and the salesman was very helpful and really knew his furniture. We tried out and ultimately ordered a custom sectional sofa. There was a small problem where after we ordered the sofa our salesman called to notify us that the fabric we initially selected was discontinued, but he gave us a small discount for our troubles returning to the store to select new fabric. Our sofa arrived as promised 6-8 weeks later, with a phone call to confirm the delivery window. It arrived right on time, undamaged and as ordered. The delivery men were professional and courteous. They didnt ask us to sign the document that the furniture was received in good order until after it was fully installed and we inspected it. Overall a great experience and we would buy from them again.

Taylor Joyce

Nice showroom of good quality Thomasville furniture. They also carry Canadel furniture which I own for many years and find to be very high quality in dining sets, but at very reasonable prices. The sales people were very good because they dont hawk you if you say youre just looking. Also when I wanted some private time to discuss things with my husband it wasnt a problem. All of their salespeople are designers so they will help you as much or as little of your design project as you want. Not just about what they sell but the complete design. I worked with Dorothy and she offered to come to my home at point in the future if I needed help or advice. The prices arent cheap but they have fantastic sales, especially around holidays. I bought mine at 50% off and I know for a fact it wasnt marked up before the sale. I already knew what I wanted and how much it cost. They carry varying styles. Its up to you if one of them is for you.

Pam Pasieka

Just want to say, after some mishaps, the owner and manager of this store was very cooperative and helpful to quickly rectify any issue I had with my furniture. I am extremely happy with my new sofa, chair and ottoman. Thank you and we all need to remember that we are all human and errors can happen, but in this case it is a very happy ending.