Pottery Barn

Reviews 3

G.

G. Huertas

So I walked into the store with my wife and two children in search of a new couch. We walked around until we found a couch we wanted and sat down waiting for someone to help us. We waited some time and at least one or two employees passed us without asking us if we needed help. I thought to myself no big deal we have some time. After a few more minutes no one came to help so I went to the front register and spoke to a woman behind the counter. She was removing what looked like new products for display from their packaging when I asked her if I could have some help with a couch that I was interested in. She responded by pointing to the back and telling me someone in the design studio will help you. You would have thought that she would have then guided me to the design studio and introduced me to one of her colleagues considering she wasnt actually engaged with a customer but she did not. So I went back to the couch where my wife and kids were waiting. I told my wife and my wife went to the design studio in the back of the store which was not far from where I was standing. I watched my wife walk up to a second employee. The second employee, another female, was engaged with a customer. Patiently, for about five minutes, my wife waited while the employee helped the other customer and during that time the employee completely ignored my wifes existence despite my wife standing feet away from the employee, which at that very moment I thought was ok, because the employee was helping another customer. When the employee finished with the customer she was assisting she finally acknowledged my wife. My wife then asked her for help with the couch I was standing next to. The second employee then responded by telling my wife that she had to add her name to a list and pointed to a nearby pad. This is the point where I go back to where I thought it was OK to leave my wife waiting for five minutes and reverse my decision - if there was a waiting list then you shouldnt have ignored my wife for those five minutes and instead you should have immediately said hello and informed her of the list. But setting that aside, my wife then goes to add her name to the list and sees that there was nothing to write with so my wife asked the employee for a pen. I couldnt believe what happened next. The employee completely ignored my wife and went to help another customer. It was as if my wife did not exist. I couldnt believe it. I know what youre thinking, maybe she didnt hear her, but my wife was standing directly in front of her. She absolutely heard her. So my wife and I are extremely annoyed at that point and decide to leave. We grab the children and walk out and on our way out, what do I see? The first employee that I asked for help from was assisting a customer that walked in behind us with a dining room set. Again I cant believe what was happening. I really thought someone was going to jumped out from behind a door and scream that we were just pranked but the thought that followed was that there was something more nefarious that just took place here. My wife and I are just really disappointed with this Pottery Barn. We were just spending time with family in Long Island when we decided to stop by this store. This was not our first trip to a Pottery Barn. My wife and I have their credit card and have purchased Pottery Barn furniture for our bedroom, our childrens bedrooms and even our last couch was a Pottery Barn couch. We love the look of their products and the previous experiences we had at their stores but are truly disappointed with our experience at this store.

ST

Stephanie Nicole

First off - only reason I give this 2 stars is a. for the product, and b. for the pretty holiday gift wrap...anyway! It was my first time shopping in this location, and in my other trips there are a few different places that you can check out to speed things along...NOT HERE! I stood on what i assumed was the checkout line, only to have the person in front of me and the cashier walk off together, not say a word to me or the people behind me...and left us in line for twenty minutes...yes twenty minutes. Not a "sorry, this register is closed...I will be right back...you cant pay here"...NOTHING! Was I the only one annoyed by this? Probably because as I am looking around hoping the people behind me are just as frustrated, I am let down tremendously. okay...so I make a trip to another register...same thing! People are talking amongst themselves, not caring that Ive got my hands FULL with items because these people are not bright enough to make their baskets capable of holding items such as their giant fur throws...but anyway, no help there...I walk away annoyed and flustered. Finally, I see two employees just standing there talking to each other, and not wanting to disrupt their conversation, I wait there for a second with my finger up a tad...signaling that I just have a quick little question and I am doing my best to be as little disturbance as possible...dont ask why I am still so kind. After standing there for a little while longer than a second - mind you I am not even inches away from these women. They continue talking. So I speak up and say "excuse me"...NOTHING!!! They dont even look at me!!! As if I am invisible. I cant be seeing this clearly, can I??? So I ask again..."Excuse me miss..." NOTHING AGAIN!!!!!!!! I am trying to incredibly hard to keep my cool. "Excuse me maam where can I checkout?" FINALLY this older woman looks at the items in my hands...not even at my face and asks me, "what?" WHERE CAN I PAY!? my tone at this point is clearly ticked off. She says not a word, and points to my left "you can pay up there" in this tone that I take as "what are you stupid, have you never shopped at Pottery Barn before, you cheap little girl" I kid you not, thats the message I received just from her tone. Eventually, I make it up to the register and it is my turn to check out. I am mid check out when this older hag comes around the register, looks at me and asks me "did you find everything okay today"? LOLOLOLOL I want to roll on the floor in giggles. I respond with the nastiest comment I can form at the moment. "Yes I did, and not with your oh so friendly help." From there, I continue to tell her how obnoxiously rude she is, how can she treat hard working customers this way - especially so close to the holidays? I also tell her just a little info...that I too work in the service industry, and how I would never dream of belittling a customer in the manner that she has. I also for the last little nag tell her with my bag in my hand that I hope she has "nasty holiday" Never have i encountered such rude, nasty, unhelpful, lazy workers in my life. Surely, she is someones mother...grandmother...sister. How?!!!!! SEE YOU NEXT TIME LADY!!!!

CE

Cecilia Wun

Worst after sale service of all! Poor quality of furniture, they are not as nice as they looked!! If they have negative starts, I would give a -1 star! !I was a big fan of PB and bought a whole dinning set with four leather chairs and one long bench, the design is cool, but quality is horrible. in the first month of gently use it as we have a eat in kitchen. When we sit down and got up, the cushion doesnt come back to its shape, which means inside the seat, the use very low quality of cushions. After three month (that was Thanksgiving and Christmas time), we wanted to take the extra leaf out to make it back to the smaller size. the hard wood mechanism under the table just doesnt work. Thats when our nightmare started. It lasted for 4 years going back and forth being pushed around by the store manager. They asked us to use soap, use lubricants, and not responsive to my calls and emails. Finally we hired a 3rd party to pay $500 replace the whole sliding structure under the table. The technician told us the table was a defect. But it was too late to ask for an exchange or refund. we also bought two full size bed for our boys. One bed just totally broke after 3 years. I called the store, the corp office and anyone I can call but no one seems to know what they can do or just couldnt care less. To conclude, Pottery Barn sells good looking overpriced poor quality junks! Poor management and no customer services at all. Dont get fooled by the look and their advertisement. No one work there care for their customers once the goods are sold! This is the Huntington store in NY. I hope the other stores are better, but I will not give them a chance again!