Best Buy

Reviews 5

KA

Kamakshi Kariya

I bought a Samsung Galaxy Note 10.1 white on 18-May-13 in Best Buy Walden Galleria. I have done enough research before buying this and I went there deciding to buy it with no other thoughts in mind, however the Best Buy team was asking several questions and were trying to help me. I was listening to them giving respect to what they are servicing to their best and he was suggesting me to opt for the additional warranty for ~99$ as I travel internationally. He also explained that my default warranty of 1 year will Void as soon as I take this note out of USA which I was surprised, however rejected to take the additional warranty gently. Everything was fine until I went for billing.. The guy who helped me was helping me in billing and all of a sudden his colleague appeared and was forcing me to take the additional warranty and also the cover for it in a very harsh way and I was totally surprised for his behavior and realized that he is treating me very badly. His attitude appeared to be threatening the customer. The questions he posed to me were absolutely ridiculous. one of the minor one is.... He was asking me how do I keep the note without a cover with a strong voice as well he was asking me how do I use my note, is this the way anyone ask questions to their customers, first of all why is he worried about it? do Best Buy Management and staff thinks that the customers are illeterates and have no maturity when buying such products from them? The other questions he was asking me is ... Are you buying this product here as this is cheap here and if yes why dont you buy an international warranty?, do Best Buy train their staff to ask such questions without realizing what they are asking and that to without knowing why the customer appeared in their store to buy? Best Buy has to realize that customers have options to buy from several sources. I just kept quite and bought this as I wanted to respect the guy who helped in the first place, but was not able to appreciate his colleague attitude hence writting this review heavily to see if Best Buy can realize their staff behavior and improve in training.

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JE

jen a

Best Buy I have been with for about 15 yrs, brought a lot of new customers in that bought computers. I have also bought a lot of electrical items. Bought warranties on all items. Problem is when I brought my computer in the Geek Squad, it was reported to Manager who would intercept my visit and tell me to leave or he would call Security. He said this as soon as he saw me and I was shocked. He shouted, "We are sick and tired of helping you with all your computer issues!" When I responded back that I have purchased a warranty to get the help I paid for any questions about my computer such as virus, why the computer jumps all over, and where my Data Backup is located that I paid an additional $99 for and I am told to pay another $99 for this information, I am appalled at the Rudeness and Obnoxious Behavior of Frank and Neil at the Walden Galleria Store. I have had a lot of issues with my computer because it is not being fixed accurately and I have to return repeated times and it frustrates me too. The added rude treatment after my computer has not been fixed properly, further complicates the issue. When I contacted the CORPORATE OFFICE, THEY WERE NO HELP AT ALL. I CONTACTED THEM FOR SEVERAL MONTHS FOR A YEAR WHERE I LEFT MY NAME, PHONE NUMBER AND EMAIL BUT NO RESPONSE. I CONTINUED TO CALL AND THEY SEEMED INADEQUATE TO RESPOND PROPERLY CONFUSING MESSAGES AND DEMANDING THAT I TELL THEM WHAT THEY SHOULD DO. I TOLD THEM AND THEY FURTHER COMPLICATED ISSUE BY HAVING MANAGER AT WALDEN GALLERIA BAN ME FROM STORE. THE CORPORATE OFFICE BASICALLY TAKES THE SIDE OF THE STORE MANAGER AND OVERLOOKS THEIR RUDE AND UNFAIR TREATMENT TOWARDS THE CUSTOMER. I WILL NEVER PURCHASE ANOTHER ITEM FROM THIS STORE AGAIN AND WILL NOT RECOMMEND ANYMORE PEOPLE TO THIS STORE. THEY HAVE GOOD PRODUCTS BUT THEY DO NOT UPHOLD THEIR WARRANTIES, DO NOT HAVE GOOD CUSTOMER SERVICE AND LIE CONSTANTLY. NO USE GOING TO THE MANAGER OR SUPERVISOR BECAUSE THEY ARE THE RUDEST AND LIE AND COVER UP REPEATEDLY.

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MU

Mubeena Moughal

DO NOT BUY THEIR VERIZON PHONES!!! Bought my very first samsung phone here, just a Samsung s7 basic. Girl who helped me was extremely unhelpful and rude, was not clear about how much Id get charged monthly. Needs to learn a thing or 2 about how to deal with customers. Told me my bill would be around 50 60 a month when it was 90. Since I bought the phone its been freezing and restarting on its own. To the point where now the screen just has purple blotches all over it. Took it there today and met the same girl again who was once again extremely rude with a fake smile telling me she had offered the protection plan which i opted out when I first bought it so they cant really do anything. O ok so first of all u give me a phone that had a glitch in it when I bought it and then tell me I should have paid extra monthly to get it fixed?? Thanks a lot for wasting my money. I am letting my friends family and business partners know and i suggest no one ever buy a phone from them and they need to give their employees some extensive customer service training .

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KE

Kellie G

This review is specifically to the geek squad area. I waited in line and when i got to the desk the associate couldnt have been more rude. I had my laptop with me and there is something wrong with the hinge. It is something you can easily see. I asked him if i could show him my laptop and i just wanted to know around how much it would cost to fix and if it would be something that might take a while.He wouldnt let me get a word in. He kept trying to tell me that they need to run a test on it.. i told him it is something physical and can i just show them. he replied. "well what is it" with major attitude and shrugging his shoulders. eventually i showed him. Apparently they do nothing in store they send it all all. Plus the fee to send it out is 35$. And he wasnt able to tell me how much it would be to actually fix it. The whole time it seemed like he was trying to get me to leave.

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GO

goran goran

Awful experience with this Best Buy so far. Purchased Samsung dryer. They delivered it and installed it but it is not working. The replacement has not arrived yet- two weeks have passed. The staff keep screwing paperwork regarding installation and un installation. I cannot believe how this company does business. The supervisor tells me "After all this is done come back and see me for some money back" Say what?! I am not coming back to beg for money, this is just a ridiculous way doing business with Best Bay and never again. Aaaand, after almost a month they have delivered an operational dryer which is dented - I feel like I am on on candid camera lol Best Buy as a company handling contracts this way belongs to the third world countires, shame My recommendation is very simple- AVOID IT!

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