Mavis Discount Tire

Reviews 6

JA

James Zhu

TL;DR - Took advantage of someone who doesnt know cars, charge $350 for a $150 part(at most after searched the market) and then claim he already gave discount because "part department" said it would been $630. Also cant come up with paper work for the part invoice or reason for why the part needed to be swapped (lower control arm) after a standard inspection. Threw paper work at my mother and told her to get out of the store. I would absolutely not recommend this shop unless you like to be ripped off on standard maintenance and then have them throw you out the door. My mother had her car serviced there for a while, recently she showed me a receipt on one of her standard inspections. She got an inspection, changed out a signal bulb, replaced both front lower control arms, and an alignment done. I could not think of a reason why this would be needed under a standard maintenance and inspection, and my mother told me they didnt give her a reason why, she just paid for it(she doesnt know cars at all). They charged a total of $450 for the LCA job with $350 for parts alone. I understand shops make some money on parts, but after doing searching, i found out at most the parts are about $150 total, not to mention the cheapest pair of LCA are only $45 new, its obscured. I was outraged and decided to have my mother go back to the shop to get an explanation for this work done, and have me talk to the store manager greg over the phone (I live out of town). So Greg picked up and i explained my concerns to him, his attitude was good at first, then it turned for the worse after i inquired about the LCA. He started throwing numbers at me saying how he always took care of my mothers car and always gave her discounts. I asked him why the LCA need to be replaced and if there are records, he told me paperwork are submitted to corporate and he doesnt have it. I ask if there is an invoice for these parts, he told me there is no way for him to get it because everything goes to corporate(which i think is BS, because shipping will have paper work with an invoice attached). He told me he can call the parts department and have them find out how much they are, and later came back with $315 each and keep saying how he already gave my mother a discount. With the part number he gave me, i checked out a standard price(GM no longer make these since saturn is gone), the most expensive was $150 for BOTH sides. I get shops charge a little more on parts, but at over 100% increase? its highway robbery. Especially taking advantage of someone who clearly doesnt know what is going on. After getting nowhere with the guy, i got off the phone. He then threw the receipt paper work back at my mother and told her not to bring her car here any more and get out of the store. Its guys like these that give legitimate mechanics and shops a bad name and id absolutely advise people to take their business elsewhere.

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SA

Sarah Dumas

STAY AWAY! I took my car to Mavis to get 4 new tires and an aliment. 1st complaint- they tried to tell me my brakes were super low (5%) meanwhile I was at my mechanic 3 days before that and my brakes were 30%. After sitting there for 3.5 hrs my car was done. As soon as I pulled out of the parking lot I could tell something was off. My 2 yr old car was making noises I never heard before. Unfortunately, since I was sitting there so long, they were closing so I couldnt go back. I brought it back as soon as I could- explained the noise. I told them to take it for a drive and make sure they go over 55 MPH. The manager comes back to me AFTER AN HOUR and tells me his "best" mechanic didnt hear anything wrong. Told the manager I will take his "best" mechanic for a drive. As soon as the mechanic got into the car I asked him if the manager told him he had to go over 55 MPH to hear it well, he said "No". The manager confirmed with me that he supposedly told him to go over 55 MPH before I said lets go for a drive together. Anyway, mechanic didnt hear what I heard. He said maybe it was the balancing so there was no way the aliment could be off. They re-did the balancing (another hour wait). Drove off- SAME NOISE! Took it to my own mechanic- TWO RIMS ARE BENT!!!!!!!!!! (by the way-mechanic confirmed my brakes were still around 30%- no where near 5% like Mavis said trying to sell me $80 crappy brakes) This is a fairly new car. No noise at all or bent rim UNTIL THEY TOUCHED MY CAR! How does a TIRE place not notice TWO bent rims!!!! When I took my car back for the noise they said NOTHING was wrong with the car! Another $300 I have to lay out to get my rims fixed elsewhere because MAVIS bent my rims! Stay AWAY!!!

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AL

Alex Domovich

I had called ahead and spoke to Greg Giola to obtain pricing information for an alignment, balance and rotation. I was quoted a price and came in to find that there was no wait. I was weary of previous reviews indicating that it could take a long time but since i was in the neighborhood I thought I would chance it. Greg was courteous, and explained what maintenance needs to be done. The service was performed quickly and professionally by Nick. Tire rotation, alignment and wheel balancing was done in about an hour while I waited. I was charged exactly what I was quoted and there was no pressure to purchase any additional services. The staff was friendly, courteous and knowledgeable. A truly pleasant experience and an example of how a shop should be run. I will be back.

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KE

Kevin Gruber

Went to Mavis in Bayshore on Montauk Hwy for 4 new tires (continental extreme contact dws) and was told by Greg and Chris that my oil filter wasnt properly installed, I was leaking oil and basically had no oil in my car because of negligent work done at a Pep Boys just 2k miles ago. Long story short they helped prevent more engine problems and helped diagnose the issue. Definitely will be returning here because of the peace of mind of knowing that they know what theyre talking about and actually inform me of issues (brought me under my car and pointed out leaks and some wear and tear) instead of just doing the job and getting the car out of the shop just to collect the money.

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A

A Private User

Go to HC Auto tire on 5th Ave (going northbound after the train tracks) or another Mavis if you need something more than free air. I really wanted to be patient with them since I came to the staff needing help replacing my tire (one of my tires was just on the verge of popping, according to one of the mechanics). I waited about 1.5 hours just to have to wait more to get help. Ultimately I had to go to HC auto to get the help I need. I want to support Mavis since they werent blatantly rude. But if your job is solely to help customers and their tires, you should probably prioritize and not forget the customer over your lunch break. 1.5 out of 5 stars

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JO

Joseph Ficarra

I purchased4 new tires and paid for a wheel alignment i had to go back they didnt tighten the snug bolt on my tierod end which created a rattle went back a week later. They fixed the issue and given me free oil change however a month later my inner and outer tierod end failed on thanksgiving. Needless to say the expense and inconvenience.was grateful it didnt fail on thr parkway killing me and others.

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