Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	137 S Broad St, Woodbury, NJ 08096, USA
Phone:	+1 856-845-0922
Site:	storelocator.pepboys.com
Rating:	3.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 71

Reviews 26

peter shoemaker

Took a company truck here for an oil change and a tire rotation at 10:30am . Called ahead of time to make sure that they would have time to do it. Was told they would have plenty of time to bring it in. When I got there I asked him if I could wait or would it take longer. He said it shouldnt take too long I could wait in the waiting room. Was then told about an hour and a half later that its going to take a lot longer because other jobs were taking longer than expected. They said they would call me when the truck was done. I had my wife pick me up and bring me home. At 6 PM I called them because they never called me. They said they still have not gotten to it yet but would bring it in right away. And they would call when it is finished. They never called. I went there right before closing time figuring it had to be done by now. when I got there the truck was not finished and they told me I would have to bring it back another day. I told them that my job alotted me the time to have it done today and bringing it back another day was really not an option because it would have to be on my own time. After talking to the nighttime manager he agreed he would do the oil change but I would still have to bring it back for tire rotation. Was not offered any discounts or anything for the inconvenience. Ive been to this location many times and never had any trouble. I will never be returning.

Steph L

I came here because it was close to my job and my dealership couldnt get me in to fix my window that was stuck in my drivers side door panel. I made an appointment for 4pm, and I came in a few minutes early. It took forever for them to get to me and then when the guy finally did, he told me that it would take at least 90 minutes to look at what was wrong with my car and the mechanics were leaving at 5. NOTE: the website says you can book an appointment up until 8:00pm, so why not SAY that on the website? But thats a different story. I said to him, "Its kind of an emergency, I literally have no window right now," and they wouldnt even do anything about it. No apology or nothing. Some of the rudest customer service Ive received. So I went to my local Meineke and the guy there told me exactly what was wrong with my window without even looking at it. Fixed it the next morning. Long story short: I do not trust these guys. They are rude and unaccommodating, and I would never come back. Stick to your dealership or a Meineke if its short notice.

Jose Hernandez

Our trucks back axle snapped, and we had it towed to the Pep Boys in Woodbury, NJ. Everyone on the staff was very pleasant, and they took the time to show us exactly what had happened and what work needed to be done. Sadly, the work cost more than our old truck was worth, so we chose not to have it repaired. However, there was no pressure on us and they let us leave our truck safely in their shop until we decided what to do with it. Alec especially went out of his way to help us look into other options (donations, trade ins, etc.). I highly recommend this Pep Boys and its excellent mechanics and staff.

Joyce W

Returned my car 4 times over 5 weeks before they fixed the problem. 4 weekends of my short summer were spent waiting for my car. The first trip in they didnt even check what I brought it in for! They charged $85 plus tax for diagnostics and werent even going to look at what I brought it in for, even though that code came up too. They kept giving me back the car without testing their work so the check engine light kept coming back. Maybe OK for tires or a battery but NEVER for any repairs. They really dont have a clue.

Jamie Palverento

This is hands down the best pep boys I have ever been too. The mechanics are good, they know what they are doing and truthful, which that alone is hard to find these days. Matt, who answers the phone and assists most of the customers is fantastic and super cute. I highly recommend this auto shop

luzette young

I absolutely love the service i receive at the Woodbury Pep Boys. Jeff is the BEST and is always so helpful. I can always depend on his honesty and great advice when it comes to my vehicles. Great, dependable and honest service! Thanks Jeff! Thanks Pep Boys!!!

Herbert Dodds Sr

Mechanics are not trained to fix a problem, they rely on computers to figure out whats wrong then want to charge the customer top dollar for a new part instead of fixing whats wrong. Therefore they are only parts changers.

Samuel Easterling

Prompt service during weekday. Quick turnaround time for power steering replacement job. Prices seemed more expensive than I expected. Were able to procure Ford parts very quickly from dealership down the street.

Carol Krebs

Friendly very helpful explained everything to me,I didnt have to wait forever it was done in very reasonable time. I diffenetly would go back again. They have me as a customer... Five stars from me

Tonya Quiles

charges you for work they do not do or do not know how to do I dont understand how they are still around they need to be the next company to shut their doors especially in woodbury nj

irene LS

Super nice guy Ryan in the service department. although they were very busy he tried very hard to help us. Thanks again!

Patriot Forlife

Great customer service in both departments. As I was getting tires put on, I did some shopping. 5-stars from me.

Ugur Yigit

Jamie is a great cs clerk she is the best and most knowledged person in her area

Maggie Lauro

Kind of old location, tight waiting area but really good service.

Frank Stewart

Dont know anything about cars or parts this place is a joke

Lamar Brown

I take my Mommom car there to get fixed they treat us good