west elm

Category:	Furniture Store
Address:	1 Bridge Ave #5, Red Bank, NJ 07701, USA
Phone:	+1 732-268-8537
Site:	westelm.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 77

Reviews 14

Mark Lucero

Me and the Mrs. have been looking for a new couch for a few weeks and West Elm has a great sale going on. After seeing a few possible sofas on their website, we decided to stop by the Red Bank, NJ location while on the way back north from a trip to AC. We figured we could get a few swatches and get some more info on the pieces we were interested in. We were there for about 20 minutes before we walked out. No greeting from the employees. Not one person asked if we needed help. None of the employees even made eye contact with us. We ended up rooting through their swatch bins on our own but were so put off by the employees that we left. I would like to call the customer service trash but non existent would be a better description. It was very disappointing to say the least. Restoration Hardware has been our go to home furnishing store for nearly a decade but we wanted to try something new. I guess not. Thanks for nothing West Elm in Red Bank.

Troy Kraszewski

Nice product but the staff leave more to be desired. I went in one night to look at a fixture that my wife wanted the green light on. I spoke to the sales staff and informed them that we wanted to purchase it, and that we would be calling tomorrow morning to do so. They neglected to inform me that the fixtures price was going up tomorrow. When we called to purchase, they would not honor the price from the night before. Customer service was certainly lacking and we ended up getting what we wanted somewhere else.

Voltaire Balderrama

This store is always gorgeous and I find myself going often and picking out things Ive never noticed before. I go to be inspired and I always leave with something in hand cause I need to have something to take home from this beautiful place. The staff has always been accommodating and friendly. Jimmy the store manager cannot be nicer or more helpful. If I could I would send my direct deposit there cause I want EVERYTHING!

Marianna Giuffre

The staff in the store are nice and helpful. Unfortunately I cannot say the same for the employees that work at the customer pick-up. They are very rude and not accommodating. They were not willing to help put all my items in the car, I basically had to do it myself. Terrible customer pick-up!!!!!!

Megan Cushing

Beautiful furnishings and very friendly, informative staff. No one was pushy, everyone was happy to answer questions, and never made us feel like we were pressured into buying anything. Great experience!

Marian Fontana

The stuff is great, but customer service sucks. I am currently on hold about an item and have been waiting for 45 minutes. Ridiculous.

Jenny Taylor

There was a sale and a Halloween event, so free candy and cookies. Also this place smells great.

M. Gosline

Walked through, not one employee acknowledged me.

Darin Fuhro

Very nice stuff but not too much of a selection.

Miguel Matos

Very good sale going on here on great items.

Kathy Searson

Beautiful furniture and decorating ideas.