William S. Rich & Son

Reviews 9

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Lisa Brody

If I could have given them 0 stars I would have chosen that option! I was a long time customer with several outstanding tickets for jewelry for which I had taken loans. I had paid thousands to Rich and son in interest over the years and had always made it clear that I never wanted to sell or not get my jewelry back even when they hiked their prices from 33.3% to 45%!. They had always done business in a professional manner by sending out written notices so that customers had notice of their interest payment due. About a year and a half ago I moved to another state. I went to Rich and sons and gave them my new address and contact information so that I would receive all notices in a timely manner. I had also provided my phone number in case there was any problem. I wrote down the address for them. I made it clear that I still wanted to pay interest on all items until I could finally get my things back. Apparently, in June of 2015, they had internal troubles at the store. Management changed. Notices were not sent out, contact information was recorded incorrectly etc etc. These were all the excuses I received over the phone. I spoke to the new manager who really could not tell me why they did not have my address nor could she tell me how they finally found my correct address! I just received a letter a week and a half ago (3rd week in Feb. 2016) The letter was dated OCT. 15 2015!!! Since I did not respond in time to the OCT letter with an interest payment they scrapped all of my jewelry except for one piece which they said they would sell back to me! I was devastated. Each and every piece had sentimental value. They were priceless to me. I was told I by the manager that I would get a call back on 2/23 or 2/24 with a "fair price for the one item that they did not destroy which they held "in stock." So far NO CALL BACK. This manager said she was brought in to clean up the mess left by the last employees. Her call back is over a week late so far. Obviously I think the owner is negligent again in her employee choice. I trusted this company to operate in a consistent matter. Why did a letter dated Oct. 2015 take four months to be sent I asked repeatedly? I was told "I dont know." How did they finally get my new address I asked? I was told "I dont know." Each and every piece had sentimental value. They were priceless to me. If you value your item/items do not do business with this pawn shop. Their prices are probably the highest out there for loans on jewelry and they do not know what they are doing. I used the location in North Plainfield NJ, but since all stores share the same owner and she is the one who came in and decided to sell my things for reason of non payment, I am posting on all of the stores because their business practice is terribly flawed. Again, since I had been a long time customer from which they had made thousands of dollars in interest over the years, I dont think they tried very hard to contact me if they tried at all. Therefore their customer service was non existent and my jewelry is gone forever.

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Stephen Pappalardo

I dont know how anyone can have a bad experience in this North Plainfield location. I have purchased many pieces of expensive jewelry and have used the many services Rich and Son offers. The manager Michele knows her business I trust her with all my jewelry needs the girl is on the money, there is no else I trust but her when it comes to expensive jewelry and her knowledge. I always recommend my friends and family to Michele because she can be trusted and keeps her word!!!

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Brandon Amos

I am a black 20 year old with dreads .. So I go to Richs pawn shop to sale a pair of beats I had .. & when I get there the door was locked & they supposed to open the doors at 9 oclock .. I sat outside waiting for him to open the door for 20 mins & before that he just sat inside and looked at me like I was gonna rob the place DONT GO HERE he DONT LIKE black people

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Joyce LaRosa

Best experience ever! Was going to pawn my diamond wedding band but Michelle suggested taking out a cash loan instead because I may change my mind within six months and want it back! Got cash on the spot! Awesome!

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Lee Lopez

Horrible the fat guy who works up front is very very rued. I will find out his name and call up his boss . I cant stand when i pickup my jewlery n that guy helps me hes rued and he needs to get fired.

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Aliya Fanter

Every time I walk in there, the staff is welcoming, gracious, and treats everyone like family. I would absolutely look to them first for any jewelry needs, be it purchase, repair, or appraisal.

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GA

galaxy note

The worst pawn shop ever the fat short lady at the counter gave me an attitude an offer me under a $1000 for 3 ounces of gold DO NOT go here

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dwayne reid

Johnny mar nuff said

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Dedicated Glass Works

Are th

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