Monroe Vision Associates: Mark J. Donlon, OD
| Category: | Optometrist |
| Address: | 337 Applegarth Rd, Monroe Township, NJ 08831, USA |
| Phone: | +1 609-655-2666 |
| Site: | monroevisionassociates.com |
| Rating: | 4.8 |
| Working: | 9AM–7PM Closed 8:45AM–7PM 9AM–4PM 8:45AM–7PM 9:30AM–1:30PM Closed |
Location
Photos 1
Reviews 21
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Johnny Nicol
Customer service is absolutely horrific. Ive been a customer for over 5 years and have purchased numerous lenses / frames / contacts. I went in to have my glasses adjusted, (one of which was purchased in NY due to them not selling Tom Ford), and they refused to fix the frame unless they charged me money. Mind you - this is done for free at NUMEROUS places, (i.e., the mall). After being a customer for over five years - you would think they would waive the fee or adjust the frame as a courtesy. Darlene and the other adjuster are horrifically rude. The one eyewear adjuster assistant had absolutely zero knowledge about eyewear and continuously told me my glasses were broken, (the hinge), when they clearly werent. The screw wasnt tight which is why the frame was a bit loose. Yet, she told me not one, but BOTH sides were broken. Absolutely clueless. She then stated that one of the pieces that was held on by merely GLUE was also broken which clearly wasnt - all it needed was light glue which I can do myself - fine no problem. However, the lack of knowledge, the terrible customer service, and the resistance to help a customer for over five years for a simple adjustment that other places do for free was absolutely appalling. Avoid this place at ALL costs. Go to a place that is tailored to actually helping you, not making your life more difficult. Im assuming they charge an extra fee for adjustment because this place is tailored to older folks. They typically dont shop around for a new doctor/adjustment people so they think they can charge money for a service, (if you will), that should always be considered free, (regardless if you purchased the frames here or not - especially being a customer). Do yourself a favor and avoid this place at all costs. Save your money and shop elsewhere.
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Talatek Compliance through Risk Management
I dont know if I love this place more because of the selection or the service. Both are really impressive. They have a doctor on site who takes the time to make sure you have the right eye exam. I went there on my lunch break with my family and we were in a hurry. I had my exam (I had made an appointment) and I subsequently went ahead and started trying on glasses. The employees there are so good at what they do. I found too many options and had a hard time narrowing down to a choice that I can really be happy with. They helped me so thoroughly, and were so incredibly patient with me. They successfully got me matched up with the perfect pair of glasses and it was ready for pick up within a week. The whole visit took exactly an hour. I was so pleased. this definitely is THE one-stop-shop.
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Jeffrey Canavan
I can proudly say I finally own a pair of glasses I truly love! Ive been wearing glasses and contacts for almost 15 years now and Ive never really loved any pair Ive owned... but for once I am thrilled about my glasses! This place offers a wide variety of glasses that are way more unique and not your typical frames. They have great customer service and they are very knowledgeable. So many choices and we picked the best one. Ive been on a hunt for a pair of glasses for a good six months now and every time I walked into a store, no one helped me to pick out something. This place it the best place to go to and they accepted VSP. Overall an awesome experience and would totally come back to buy a nice pair of sunglasses next. Hopefully these babies will last for years!
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Surbhi Kumra
Great doctors but unfortunately horrible customer service by the staff.It seems like the staff gets a kick out of creating issues for patients and slowing down the entire front desk process. Not going back again. Even though Dr. Donolon is great I still wont recommend the practice, sorry doc you need serious training for your staff members.
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juniorelboricua junior
Great Customer service from beginning to end from the supporting staff up to the doctor. Absolute professional and comfortable environment, staff is friendly and felt that they genuinely care and Dr. Donlon was awesome. This is my first visit and impressed with how thorough the tests were.
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John Deema
I have been a patient at Monroe Vision Associates for a very long time and I couldnt be more satisfied with the services offered. Not only do I get my check ups done in the office, but I also purchase all my eye ware here as well. Their selection of glasses is excellent.
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Lisa Stewart
I appreciate how helpful and informative Dr. Donlon and his staff are during my eye examinations. They are patient and thorough, helping me to understand more. I would definitely recommend Monroe Vision Associates to anyone seeking a great optometrist.
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Courtney Davis
I have been a patient of Dr. Donlon for a very long time and the office has always been well ran. The staff does a great job getting me in and out of my appointment quickly. I know I can rely on Monroe Vision Associates for great customer service.
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Kristi Warner
Dr. Donlon and his staff are welcoming and take the time to get to know me. They find out what it is I am looking for and how they can help. It is always a pleasure going to my eye appointments and picking out new lenses with their guidance.
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Hazel Harper
I had a really great experience at Monroe Vision Associates. Dr. Donlon is friendly and personable doctor that takes the time to get to know his patients. I definitely plan on returning for a future eye exam.
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Alice Romero
I highly recommend Dr. Donlon to anyone in the area. He makes visiting the eye doctor actually enjoyable. Everything from the staff to the service is perfect.I am very grateful for all they have done for me.
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Ruban Alison
Monroe Vision Associates is a very convenient and accommodating eye care center. The staff and Dr. Donlon take great care of their patients and make sure they are comfortable throughout their appointments.
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Davis Cahil
Monroe Vision Associates is a one stop shop for all your eye care needs. Dr. Donlon is very careful and meticulous during examinations which is comforting. I have also purchased many glasses here as well.
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Ryan Palzo
I have nothing but excellent things to say about Monroe Vision Associates. I have recommended them to many family and friends and they too have been very happy with the care they have received.
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Emily Sage
Monroe Vision Associates is a well known eye care facility in the area. They have a professional staff that takes care of their patients. I would recommend them to others without a doubt!
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Kristin Ingram
The staff at Monroe Vision Associates are very welcoming and pleasant to work with. I always enjoy my appointments with Dr. Donlon. He makes me feel comfortable during my eye exams.
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Anil Gunjal
Nice people. But god are they slow. Anyone who is employed/has a job dont bother. Even with an appointment you will sit for a minimum of 3 hours. Just not worth the time.
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Pete Feyes
I couldnt be any happier with the services I receive at Monroe Vision Associates. Everything from the staff, to the office, to the selection of glasses is excellent.
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Warren Wheeler
The staff is very helpful and organized at Monroe Vision Associates. They get me in and out of my appointments quickly and do a great job scheduling future visits.
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Raul Cruz
The staff and Dr. Donlon are always so helpful. They give great advice on glasses and remind me of my upcoming appointments. I really appreciate all you have done.
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Vanessa Castrollo
I keep coming back to Monroe Vision Associates because of their excellent staff and service. I appreciate all the help and care I receive from this office.