Sprint Store
| Category: | Cell Phone Store |
| Address: | 252 NJ-18, East Brunswick, NJ 08816, USA |
| Phone: | +1 732-432-6040 |
| Site: | storelocator.sprint.com |
| Rating: | 2.5 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 31
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Christine Brackman-Clonan
Dont bother with this horrible company! I have had fraud on my account since October when my grandmother was dying in the hospital. They shut off my phone, so I paid whatever I needed to pay at the time. They shipped a new iPhone 7 to an unauthorized address, from my account, and charged me for it! Proved fraud, and I still have past due balances, havent gotten back the almost $300 I paid in a desperate attempt to get my account turned back on, and 4 months later still getting calls and emails that my account is past due. Absolutely useless. Then, I cant get a human on the phone, because all they want is money that I DONT owe them! Fraud department has already confirmed it was fraud! Contacting the Better Business Bureau, Federal Trades Commission, Federal Communications Commission and will never recommend sprint again! Negative reviews will be in ever single available place I can manage to put them! Unnecessary stress, and the most horrible time! I repeat, STAY AS FAR AWAY FROM SPRINT AS YOU CAN!!!!!!
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Alesha B.
Worst experience I have ever had. Drove all the way to the East Brunswick store for technical help with my device and not only did they not even look at it, they told me that since I didnt purchase it from a corporate store and purchased it from a store in the mall (a third party retailer) that they could not help me. I found it funny that this was the reason they came up with as to why they couldnt help me considering when I walked in the store the tech made pretty clear that he was on his way out to lunch. I soon found out that their reasoning was a lie when I called the Corporate store in South Plainfield NJ and they told me to come right in. I went in and within 20 mins they had checked my phone, changed some settings and I was on my way home! Dont even waste your time going to the East Brunswick store... take the extra 15 minutes and drive to South Plainfield. It is well worth it.
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Ignacio Lorenzo
Manager was very knowledgeable and helpful, but the tech was incompetent as hell. I walk in and this guy has no idea I had an appointment to come pick up my phone at the store. Mind you I can clearly see my name on the wall for 5:45. He then proceeds to say the phone is not there to which the manager asked, "Did you check the back?" As a response he stares and opens his mouth but nothing really comes out of it. The younger attendant took initiative looked and found my phone. Due to sprint resent the authorized users we had on the account I did not walk out of there with my phone. I was pissed but after cooling off I felt bad for the poor manager who was super helpful. I wasnt rude but I wasnt nice, on to top it all off she still need to come in to work and deal with a tech who is full of excuses and poor work ethic.
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Wendi Vilchis
I wish I could put a -10 this place really is horrible. I waited 1 hour to get help, and when I finally get "help" they can not help me. My email is wrong in my account, my financial information could not be added "for some reason" so I have to pay a $8 fee every month because THEY can not add it. My security questions have answer I do no know, because when my account was set up the guy who set it up put what ever he wanted. By far the worst experience ever! I will be leaving Sprint ASAP! Do not use thi location! Keep away! And to top it off when I cal the customer service number they can not do anything because I do not have the correct answers?!! & I must go into a Sprint store???????
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Tom Bolton
Outstanding service. I arrived very near closing and needed to purchase a new phone, not an inconsiderable investment of time. The staff handled it promptly and professionally, never once betrayed any annoyance or frustration, explained every step and every option concisely and made me aware of what to do in the event of any problems. Highly recommend them.
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Kristofer Kurtin
Dont go to any other sprint store. Seriously good customer service down to earth sale reps. Anytime I go to a different sprint I end up walking out screaming. But like I said down to earth so they wont piss you off.
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Margaret Iler
Worst Sprint store ever. Probably switching to Verizon just because of my two experiences here. Sales reps more interested in talking then getting people out of the store. Have no phones in stock. Truly awful.
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Tim Kuka
11 months later after upgrading my phone I find out I was charged for headphones and a case that I was told were "free no charge no monthly payment" this place is scamming people AVOID
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Glenda Alves
Customer service is horrible and theyre not helpful at all, even when the notes are in the log, they refuse to try and at least help. Worst Sprint office Ive ever been into.
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Matthew Bajorek
Dealing with a difficult issue with phone activation, employee went above and beyond to fix the issue. Highly knowledgeable and adept employees.
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Bre
Small parking lot, not great location but the customer service help I got from Mackenzie made up for that. There can be a long wait after 5pm.
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Talgat Nurkas
Terrible service. Extremely lazy employees who arent willing to help and have very little knowledge on products and services.
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eric pacheco
Totally depends on who helps you...sometimes you get a winner and sometimes you get people who dont want to be bothered
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Hector Ani
Awful waiting for service. Not customer oriented people. Really had not choice since my phone is an Samsung note 7
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Colleen Patetta
Slow service, not always sure they know what theyre doing. Better than any other sprints around area
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Rob G
I waited in line for 3 hours just to find out the person that could have helped me left an hour ago
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Donna C
Will never walk in there again. Attitude from tech department is deplorable!
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Robert. REIKI Oberholtzer
They were of no help and did not seem to care about customer retention
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Anthony Beatrice
Service is slow and salespeople and managers are very misleading
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Ace
Great service just have s lot of patience and wait for our order
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alfonso clark
Every time I go in here I come out with something I dont need
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Leisa Briggs
Friendly service. Great informative staff Limited parking
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Gina Reid-Lane
Great service and a friendly and knowledge staff
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Dawn Anarumo
Always crowded. Employees often rude.
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Marisol Saviano
Not excellent customer service
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raymond medina
All the guy were great. ..
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A Private User
Terrible wait...
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Mohammed Ahmedfahmy
Helpful staff
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Fred Gardner
Helpful.
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Jason Nembhard
In & Out
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Elliott Souder
Rude