REI

REI, 2225 Harvard Way, Reno, NV 89502, USA,

Category:	Camping Store
Address:	2225 Harvard Way, Reno, NV 89502, USA
Phone:	+1 775-828-9090
Site:	rei.com
Rating:	4.2
Working:	10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–7PM 11AM–6PM

Location

Photos 96

Reviews 26

Tony Carlstrom

I tried to return a sea to summit collapsible pot that sprung a leak after nine days in the field. I was told that I had misused the pot and applied heat to the Teflon. I was told to handle it with sea to summit. S2S told me that you would almost have to try to apply heat to the Teflon to create a hole. They told me to take pictures and they would take care of it. Rei made up some story about they see it all of the time. What a load of crap!! Very unsatisfied today.

Mary Rose

Worst online experience that I have come across! I placed an order for an emailed gift card and after waiting for it to be sent for which it wasnt, I decided to contact the store. I found out there was an issue to verify who I was, but the department that needed to verify my account was not available. I never received a phone call and was given poor customer service in resolving my issue. As sad as it is, that was my last transaction with REI!!!

Ben Strand

Very friendly staff at this location. They have a very good selection of high quality outdoor gear. They have an extensive selection online as well. They basically only carry high end brands and you will most likely pay top dollar for your purchases but if you need something specific or only want the best, then this is your store. They do have a excellent return policy and warranty anything they sell.

Donna H.

I bought some Vibram Fivefingers here. I was glad to be able to try them on, because with shoes like this you cant just look at reviews online. The guy in the shoe dept was very helpful, especially when I couldnt figure if they were too tight or not (fivefingers are supposed to be snug fitting).

Jim Bertolini

A small but mighty store. They keep a great selection of materials on the floor, and the staff has always been above-and-beyond helpful when I visit. Great team and great store, but be careful getting into the parking lot (shopping center drivers are crazy!).

Kristin C

Great customer service and awesome merchandise. A bit on the pricier side for items but that does get you good quality merchandise. Also great deals to be found in their clearance section, i purchased an obermeyer ski jacket on clearance for half price.

Zack Jago

The head manager Ray Tomlinson is very rude and not willing to cooperate at all. Tried returning some boots that I had for a year that already broke and he told us there was nothing we could do. Will not be coming back again.

Tiffeny Hurt

Lots of fun equipment & toys to dream about! But the bike shop folks are good people, ready & willing to tune you up & get you on your way in no time -

Rudy D

Friendly staff. Other than that, same as every other REI: Quality goods that can burn a hole in your pocket if you dont have self control.

Regina Hubert

Could not find a parafoil kite anywhere in town. Rei is the only place we found that carries in store. Friendly and helpful service.

Alex Infantino

Best place for outdoorsy stuff not just for selection but they have a really good warranty on everything they sell

Damon Huber

Prices can be high but staff is very Friendly and helpful. If you want good prices go for the garage sale.

Richard Kowalczyk

Rude customer service....Ive been a member there for over 30 years, losing confidence in the store.

Chris Olinger

Really great REI. Helpful staff and solid selection of products.