Las Vegas Harley-Davidson

Reviews 4

DA

Darren Enns

Harley Davidson Motorcycles are an American Icon. They are a work of art and a pleasure to ride and to look at. The Harley Davidson Brand has been Years in the making and is akin to the red white and blue of the American flag to those that own and ride a Harley. What do you do when your world-famous brand is so smashed by the recession that your stock price falls from $75 to $8? What do you do when your manufacturing plant has a culture that leads to high rates of absenteeism on Mondays and Fridays? What do you do when your product takes 18 months to get into the hands of the customers who want it? Generally, you go out of business. Unless, that is, your workforce is unionized and they become aware of the problems you face and they decide to be part of the solution. Thats the story of Harley-Davidson, as told by Adam Davidson of the New York Times. Members of the Machinists (IAM) and United Steelworkers (USW) who work for the motorcycle manufacturer are paid living wages compared to manufacturing workers in many parts of the world, but officials at the company never considered moving their factories out of the United States. Their image and customer base are blue-collar Americans who want their hogs made in America by highly skilled labor. Skilled union workers were able to do a job that was too complicated for machines to do and produce a product that revived the iconic brand. While Davidson was at the York plant, he saw a worker fix an assembly problem that literally saved the company more than a million dollars. That kind of worker innovation and cooperation, teamed with a company that is committed to doing things the right way has paid off. Harley-Davidson has gained back almost all of the stock value it lost and bikes get to customers in just a few weeks now. Costs have been cut by $100 million at the York factory, which recently won an Industry Week Best Plants award, the industry equivalent of a Grammy. The average worker at the York location has been there 18 years and they are extremely devoted to Harley. No question that this is a model that other companies should be paying attention to, particularly if they want to be able to weather tough economic times. These were the words of author Kenneth Quinnell as written for the AFL-CIO website. Now let’s look at Las Vegas where the newest Harley Davidson Dealership is being constructed largely by Non-Union contractors who are hired by Martin Harris Construction right at ground zero of the largest economic recession our country has ever seen. Do the owners of the new Harley Davidson dealership on Las Vegas Boulevard feel any connection to the Union Men and Women who helped build the brand? Not from the looks of it! We at the Southern Nevada Building Trades Council Challenge owners Tim Cashman and Don Andress to re-consider their business model on this project and use Union Workers to build that dealership. This is your chance to build a partnership and community vitality with those dollars, not just a building.

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UL

Ulrich Yurgen

So, my drive belt broke 1300 miles from home [DARN!] Had my Road King towed to LVHD, and was happily surprised to find that they were open on a Sunday. Told em I absolutely had to get it back Wednesday night so I leave early Thursday. They got er open & said the forward pinion was worn & thats why the belt broke. Okay, I can believe that. Told em to have the part flown in overnight - they got the part on Tuesday & assured me the biked be ready Wednesday Afternoon. Tuesday afternoon, they said they wanted to replace the engine mounts (engine mounts? Whats that got to do with a broken belt?) I said ok, so long as I can still get the bike back Wednesday eve. They said no problem. Wednesday, "Well, well get er done first thing in the morning." [HECK!] Showed up Wednesday morning "well, maybe by noon." You guessed it, finally got the bike back after three pm. Hottest part of the day, and Ive got a reservation in Salt Lake City. As I (finally) pulled out, I didnt know whether to be POd or not. It took longer than it should, but they did have to squeeze it in. Were they padding the bill on a stranded traveler? But they did knock a few bucks off. The next morning, I did my usual inspection & noticed that a custom chrome part was missing. [SHOOT!] The day before I got home, I had to dodge an SUV [OH FUDGE!] and discovered my horn wasnt working [OOOOH FUUUUH....]. Seems the mech hadnt tightened it down all the way, it was swinging around and severed one of the wires. Got home, called the shop & asked for my part back. They said sure, well mail it right out. That was three months ago. No part yet. Okay, now I know whether to be POd.

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JO

Joshua Hentz

I cannot say enough good things about Eric in rentals. A work conference was bringing me to Vegas for the first time and I had a limited window to rent a bike and go for a ride. My flight was landing around 2:00 so I wanted to get the bike around 4:00 and bring it back that evening. I contacted several rental places in LV and it looked like I was going to be paying $160-180 for 1.5 hours with the bike because they charge 24 hours period. Then I had the privilege of speaking with Eric in Rentals at LVHD. He took the time to understand what I was trying to accomplish and then made it work for me! I ended up only paying a half day rental and because their rental return window is later I was able to make it the Red Rock Canyon run. Honestly, I was about 5 minutes late getting the bike back but Eric was still there and let me check it back on schedule. He could have easily charged me the full day price and told me to come back the next day but he didnt. He made it so effortless and exceeded my expectations. The new tranny and motor on that 2017 Street Glide were full of torque and shifted so solidly, such a beautiful bike. After sharing my story and pics with friends, I will definitely be bringing people back to see Eric and the folks at LVHD. Thanks for an awesome ride!

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GA

gabriel martinez

Nice place. Wasnt too impressed with thier customer svc at all. Went there to look at some handle bar styles. I spoke 2 a Salesman who referred me to a parts guy for handlebars suggestions, he ended up pawning me off to a handlebar display and told me to just try them out and then left me. Needless to say my wife and I hung around for about 5 or 10 minutes and then eventually gave up and just left very disappointed with their customer service. I was definitely in the market for a brand new motorcycle at that point and a huge determining factor was the style of handlebars I wanted to put on my new bike. As you can imagine I did not purchase my brand new motorcycle with this establishment. Next time dont just ignore your customers who might just want a little bit of information to make a firm decision on something and they just might decide to spend 20k dollars at your facility. As you can imagine, the money was spent elsewhere. This place is definitely a tourist catered business location. I suppose that is where their bread and butter is at this outlet.

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