Flowers By Michelle

Reviews 4

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Bryan Knight

I just came from there picking up an order that I did over the phone yesterday for my wifes birthday. I called and placed the order for a mixed arrangement with Lilies. I get there to pick it up today and theres not a Lily in sight, there are several tulips in the arrangement though. So I ask the lady ringing me up are there Lilies in the arrangement? She responds with "Did you ask for Lilies?" as she unfolds the order request paper. She reads it and says that the order said mixed arrangement with Tulips. I said nicely "No she wanted Lilies." She then states that "We can add a Lily in there and charge you an additional $8 for one Lily because that easier to do than taking the whole arrangement out and redoing it"........ I wanted an arrangement that was mostly Lilies with a few other mixed flowers. Im not paying $75 plus an additional $8 to get ONE Lily in an arrangement of other flowers that I didnt want. I didnt say any of this though. Then she states "Well they are beautiful for a birthday". To me beautiful is subjective. Whats beautiful to you isnt beautiful to someone else and looking at a vase full of flowers that I know my wife doesnt like its beautiful. Im a non-confrontational guy so at that point I gave up and placed my card on the counter and told the lady "Its ok Ill just take them". As Im standing there silently waiting for the lady to ring me up and she then volunteers, "You know the lady that took your order yesterday is our assistant manager and shes pretty sharp, so you must have said Tulips"......HOLD ON.....I want making the order being wrong an issue.....I was even paying for the arrangement even though I knew it wasnt what I had ordered or wanted. I order my wife Lilies every year for her birthday. They are the ONLY flowers that she likes. I know I didnt say tulips. I dont even know what a tulip is or looks like. The only flower I can tell you about is Lilies because they are flower that my wife likes. So dont tell me that the mistake must have been mine! I took great offense to this. I still said nothing. She probably has no idea that I even had an issue with that. As she hands me my receipt she says "Im so sorry, you have a nice day". Like I said, Im non-confrontational so Im not looking to make it an issue. But I will let my feelings about the service that I received be known to the world. 1. Dont insinuate that your employee couldnt possibly have made a mistake. 2. By stating that shes "sharp" and couldnt have made the mistake then youre insinuating that Im not "sharp" because you think I was the one that made a mistake. 3. If you see the customer isnt happy with the arrangement then dont offer to add only one of the flowers that they really wanted and then charge the customer and additional $8 to do that. 4. Dont tell the customer that "its easier to add one of the flowers and charge them for it than to redo the arrangement completely" If a mistake was made then redo the order before you charge the customer for something that you know theyre not happy with. Especially when you advertising a "100% Satisfaction Guarantee" on your website! I would call them and ask for the manager to explain this, but its a Family Owned Business so if its all family members then theyll probably take up for themselves over the any customer. Im not going to blast them and tell you "Dont go here" but know that they do make mistakes and theyre not going to offer to redo the order to fix it. They have no problem taking your money even when they know youre not happy with their work. This was my first time using this place and I wont be returning. I usually go to Thimbleberry House florist in summerlin and theyve always taken the time to build my arrangements just right, but I was trying not to drive down to summerlin and it bit me in the butt. Next time Ill just go to where I know Ill get the good service that Im looking for.

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Breezie Campbell

I live in Texas and I needed to find a florist who could create the perfect arrangement for my sister who lives in Las Vegas and was having surgery. I called and spoke with one of the associates at the flower shop and told her I wanted a bright colorful Dahlia arrangement in a rustic tin container. Two days after the Dahlias were delivered to my sister, they began to die. I called the flower shop immediately to get a refund. Michelle picked up and told me she noticed the flowers had been put in the floral foam which does not give dahlias a long life. Michelle said she realized that immediately and was worried that the flowers wouldt last (she didnt do the arrangement, another employee did). Michelle told me she guarantees her flowers 100% and that she wanted to personally redo the flower arrangement for me. She asked me what my vision was for the arrangement. I told her I wanted a rustic, boho chic bright Dahlia arrangement. Michelle definitely captured my vision and then some. I normally dont write reviews, but for this I had to! If you are looking for a professional florist who is willing to go above and beyond and capture your vision...Call Michelle! I will continue to use her for my Las Vegas flower needs! Thanks again Michelle! Breezie

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Veronica

My husband ordered a corsage for my 8 year olds daddy daughter dance on Thursday. They went in the back with the employee and picked flowers to fit her wrist and she kept a sample of the tule to incorporate into the design. When he picked it up this afternoon (Saturday), the employee working (not the same one as before) gave him a corsage with 5 little roses, a tule like material and some jewels. She told him that they didnt think the original design would fit a childs wrist so they changed it. First of all, they should make what we ordered, not what they think we want. Second, if there was any question about our order they should have called us. And lastly, when my husband asked if the price changed since it was a lot smaller than the original she said no. So we paid $27.01 for something I could have made myself. I gave them 2 stars because the employees were nice and the corsage was cute, just not worth $27.01. We will not use them again and not recommend to anyone else. UPDATE: Barely got to the dance and the corsage came off the wrist band. SO DISAPPOINTING! I will be stopping by tomorrow or when they open next.

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Brian Burnette

Several months ago I went to order flowers from another florist close by but they were to busy to fill my order so they told me to call Flowers by Michelle..I have ordered all my flowers from them since.. I placed an order for Mothers Day to be delivered to my significant others work and was a little upset when the wrong arrangement was delivered..I fully understand mistakes are made.. I myself did not read the confirmation email or I would have caught the mistake.. But Im a guy and we know how guys are..I called the very next day which was the day before Mothers Day and explained what happened to Paula and with no questions asked she corrected the mistake and had them delivered that day..Did not spend more than 5 minutes on the phone.. Excellent customer service and very professional.. I will always order flowers from them..

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