Walgreens

Category:	Drug Store
Address:	12509 Dorsett Rd, Maryland Heights, MO 63043, USA
Phone:	+1 314-434-4224
Site:	walgreens.com
Rating:	2.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 25

Reviews 18

Clare Samuel

I only use this Walgreens for prescriptions and I have never had a good experience. The line outside is always very long and they routinely put a shopping car in one of the lanes so you can only drive through one which creates a traffic jam in the parking lot. The line inside is just as long, and the staff never seem to be in a hurry, despite the long line of visibly frustrated customers. If I need something filled same day, the employees seem very frustrated and act as if it is an impossibility, even if the medicine is explicable very much needed the same day and the doctor issued it just hour earlier. I dropped off a prescription earlier today and they assured me it would be ready today. I just went to pick it up and they said there was no doctors name on the prescription so they could not fill it. They clearly had all of my information, why not give me a call and ask me for the information needed?? But the thing that frustrates me the most is that I always receive an email letting me know when my monthly prescriptions are ready for refill, I promptly refill them, and I receive an email notification letting me know when they are ready (this is standard at all Walgreens Pharmacies). When I receive this email, it gives me the price of the prescriptions. When I show up at this Walgreens to pickup and pay for the prescriptions, they consistently charge me $20 more than what the emails lists the price as. When I catch it, they tell me I have always paid this amount, which I know is not true because I have been through the same thing every month, and then they become extremely rude. There is absolutely NO customer service. I recently moved to the area and have used this Walgreens pharmacy out of convenice but it is worth it to me to go out of my way to another pharmacy because of the lack of communication, organization and service displayed by the pharmacy team here.

kishore kumar

This walgreens is my pharmacy for 3+ years now. I have witnessed lot of bad things for other customers and had couple of instances where i got frustrated. They should be adding more knowledgeable attenders to pharmacy. We ask to add an insurance to the system. First person will try for 5-10 means and he gives up and brings another person who seems to be knowledgeable and he tries for 5 minutes and he gives up and somebody else needs to come for fixing these. Why are they not adding more knowledgeable people? We will have to wait in the queue until this is sorted out. I have even seen the attender leaving the window while serving a customer and then nobody has any idea where they have gone, I have seen multiple times people walk off from the pharmacy after being frustrated by the customer service. Once I had to wait in the drive thru for almost 10 minutes before being attended. Somebody did tell me that they are going to be with me soon though :). I opt for this walgreens just because it is easily accessible for those who stay in maryland heights. But I should tell that few people in the store are really helpful. I would say this is just an OK walgreens with respect to customer satisfaction.

Colleen Stalnaker

I edited my initial review of this store after receiving an email from the President of Pharmacy and Retail Operations. I really appreciate them reaching out to me. They recognized their mistakes and apologized for them. I would like to keep using this pharmacy, as it is conveniently located and has great hours. I hope that the issues I have been experiencing are resolved. Overall, the Walgreens location is great. The staff is friendly, its open 24 hours, they have a wide variety of products, and the balance rewards program is fantastic!

gaurav bhatia

I went there for flu shots. Waited in queue for 15 min. Filled out all forms, waited again for an hour.. 12 customers who came after me were entertained before me.. frustrated, kid and wife sitting on chair for more than an hour. No response from physicist. They didnt tell me wait time, nor they asked me to come next day. Just made me wait. Physicist had been giving wierd response - Go and take seat, we will call you- no one called out for 30 + min. Felt discriminated and walked out.

Shane Yardley

No more, I have to switch pharmacies! They never have my prescription ready and today I have came back when they told me to and still not ready. They said we have had a busy day, well me too. I get that things happen, but I came here yesterday, and they could not fill my script as they were out. Came back today, said they had it in, come back at 4. I am here at almost 5, still not ready. This happens slot here and some of the employees are rude at times. I am done.

Koven Carlson

The store itself is standard Walgreens. The pharmacy is junk, dont go here for that. Ive been going here for a couple years, and about half the time prescriptions arent ready to be picked up after an hour. Tonight its been over an hour and a half for my son with a fever, done with this. Last time I go here, trying schnucks across the street for a while.

Marvin barahona

This is a great pharmacy, they have most of the products anyone would need and the staff is really great and friendly. The only issue is that it is typically crowded and they get quit slow on the service but even so sometimes its just the way it is in this popular places.

ISTIYAQAHMED SHAIKH

Pathetic service. Stood in line for my turn, they were not ready with pickup and asked to wait while they get it ready.! Once ready to pickup, they want me to stand in line again to get my drugs.! Representative was blank on process.!

Laretha Jackson

I arrived at the pharmacy at 9:55pm and they were already closed when it clearly shows 10:00pm as a closing time. I was unable to get my medication that I needed. This is the last time I will have my prescription called into this one.

Stephen Patton

For several years this location has been serving the needs of myself and fellow workers. They have proved to be a great benefit to the health of our community. I greatly appreciate the extra efforts of Gayle S. and Allison H.

Cloud 9 Reborn Nursery

Some of the employees are super rude and dont make you feel very welcome. In fact it makes you feel like you inconvenienced them when you check out. I like that its open 24 hours. And the store is kept nice.

Jianxian Pan

Very bad customer service and very unprofessional! If there is a choice, I will definitely give them ZERO star! Especially the store in Maryland Heights! Awful photo department!

John FamilyAuto

Take care clinic is a joke my wife was diagnosed wrong . Guess they always say its a virus when they dont know whats going on what a joke!!!!!

Lauren Jordan

Prescription is never ready on time. Always behind, and terrible customer service. Worst Walgreens Ive had the displeasure of expreriencing.

Terri Maddux

I work for a healthcare office and waited on hold for 26 minutes before being disconnected trying to leave a prescription for a patient.

Spencer Hering

This location is usually busy, but the staff is quick and friendly.

Janna H

The pharmacy is extremely slow every single time I have been there.

Jeselle Evans

Worst store ever! Im going to call corporate tomorrow.