Freedom Cycles

Reviews 4

PA

Patrick Celeste

I bought a brand new Honda CBR1000rr from freedom cycle and ordered some accessories from the parts department. Staff said they will give me a call when the parts come in. My new motorcycle battery gave out after week. I called for service and the staff said to bring in the battery for a test. I also inquired about my accessories I ordered and they said it was in since last week. I didnt receive a call or message about it until I called about my battery giving out. I took the battery in for a test and the staff said it was faulty and I need to buy a new one. I explained about my warranty for new motorcycles. It was ignored and said I didnt pay for the in shop battery warranty but they will give me a discount. I went ahead and purchased a new battery for my new motorcycle because I wasnt being help. I also wanted to cancel one of my accessory order. A female at the counter was being rude and unprofessional about it because she was having a hard time cancelling the order on the register. I called Honda corporate and told them the situation. They are aware of the new motorcycle policy and said I will get my refund. I called multiple times and left multiple messages at freedom cycle and didnt get a return call or message. I called Honda corporate again and they told me to contact celeb from parts department for my refund. Caleb told me to bring it in to fix the warranty. I told him Honda corporate said I can take it to any Honda dealer which I wanted to do for my convenience. He insisted in bringing it in at freedom cycle. Seem like he wasnt sure if that was valid. He said he was going to call me back. So I waited a few days, followed up and left a message again without receiving a return call. I called Honda corporate once again and notify them about my situation and the general manager contacted me for my refund. I waited patiently and called multiple times to get my refund after two months of hassle, I finally got my refund for my new battery warranty I wasnt suppose to pay for initially. I hope no one ever experiences what Ive been through at Freedom Cycles. I have taken my business elsewhere. Its sad when I have to call Honda corporate to make sure people are doing their jobs. Seems like management and communication is poor in Freedom Cycles. I must say the show room floor is amazing with variety of gear. Good luck and dont be fooled!

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A

A Private User

i took my bike in to have it serviced before a big trip from KC to Indianapolis. They told me i didnt need to have the brakes fixed but needed to have the valves checked, I also had new tires put on, in all my bill was around 600, They worked with me in the price of parts which was nice, even price matched to a tire i found on EBAY. that was nice. But when it came to the service on my bike... I got it back and it ran like crap. It wouldnt take off and would drag. I had not reaction time. I drove the 800 miles to Indy like, didnt have any choice on any other transportation. I got back and took it back in for them to check it, because it worked better before they "fixed it" than when i got it back. They checked the valves again and said they were fine. Then they tried to charge me the full price for checking the valvs again. I was ticked. I didnt care what they did wrong I shouldnt have had to pay for them to fix it. after complaining they went down to 1/2 the full price. That still was crap! no one should have to pay a service department to fix a problem they created. I got it back the second time and it worked fine. After looking online fighting with them I assume they pinched my fuel valve the first time. After more complaining they refunded me all the money to fix their mess up. And when i got my bike back the second time the cap for my handle bar was missing. Their service I would recommend you buy from them. But dont pay them to fix or work on ANYTHING!. they will screw you over and then make you pay for it, or fight them for three days to get it taken care of the way it should have been right off the bat! This wouldnt have been that big of a deal to me if i didnf have to fight them to get them to fix their mess up for free.

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GR

Grover 525

Well, this place is SHADY to say the least. They literally lost me as a customer over a screw! (and now get a 1 star google rating from me) They worked on my bike, when I got it back, it was missing a screw that held the front fairing on, so it was sticking out, not flush with everything else. I noticed this and informed the front desk. They talked to the tech and he of course said he put everything back that he took off. After about 5 minutes of insisting they replace the screw he lost and them not wanting to (WTF! Its a F-ing screw, just replace it) the manager came out and said that they didnt even remove the fairing. I paid them for a diagnostic where they told me I had things to replace that would require the fairing being removed. So either they didnt do the work I paid them to do or the manager was trying to get out of replacing a screw!!! Guess what, the manager went and talked to the tech, and guess what, he had removed the exact fairing where the screw was missing! So what should have been a "here you are sir" turned into 10 minutes of frustrating debate and them basically calling me a LIAR and claiming that I brought the bike in with the screw missing. Way to go Freedom, you lost a customer over a screw.... next time, just hire better, more thorough, technicians.

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RO

Roderick Johnson

Difficult for me to give 5 stars. Great selection of Bikes. The manager is good but I get a lot of “I don’t know” answers when asking questions that the employee should have more knowledge than me about. Not sure about anyone else but if I worked here (or anywhere I was selling something) it would be a good idea to research more about the differences in the products you sell. To be honest it’s really hit and miss, some of the guys seem happy to be there others don’t make much eye contact and appear to take their time when stepping away... Not really much sense of urgency.. Bought a new Bike and wasn’t even made aware that it would need a new oil change are the first 500 miles.. would like to see more enthusiasm to assist customers from more than just a handful of employees, the entire staff should knowledgeable and upbeat. In this type of business customers are making impulse purchases and want to feel confident when doing so. Show some excitement when customers are coming in to spend hundreds if not thousands of dollars on items they don’t necessarily need and keep you in business. The girl with the short hair is really nice and very helpful every time I stop in, maybe just talk to her when you go in? Experiences may vary but just giving my honest feedback.

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