Category: | Baby Store |
Address: | 121 Chesterfield Towne Center, Chesterfield, MO 63005, USA |
Phone: | +1 636-728-1899 |
Site: | treasurerooms.com |
Rating: | 3.9 |
Working: | 10AM–6PM Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM |
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Shannon Maki
I have to share my recent experience. We picked out furniture and the sales woman was very knowledgable and helpful. We ordered everything we wanted and got the call about 6 weeks later that our stuff was ready to be picked up at the warehouse. We live an hour away from the warehouse so we did not want to pay $200.00 for delivery. After confirming our purchase we were then notified that the warehouse is only open 8-4pm mon-fri and they close 12-1 for lunch daily. My husband and father-in-law went to pick up the furniture one afternoon. They ask that you call at least 30 minutes before you arrive to the warehouse so they have your order ready to be picked up. My husband called 1 hour before he arrived to notify them. When he arrived to the warehouse he went into the office to tell them he was there to pick up his order, after 20 minutes of standing in the office and nobody assisted him someone finally came ask asked why he was there. He was told to go wait at a specific dock door to wait for assistance and after 10 minutes of waiting at that specific door someone opened the door and asked if he needed something. He was then told to move to a different dock door to pick up his order. After moving to several doors he was finally assisted and someone had his order to be picked up. They were of no assistance helping load the boxes or mattress at all. After leaving and the staff stating that everything was there we realized that the conversion kit was not with our order. We immediately called to notify the store and they did not understand. They stated that ours was on back order and that the warehouse was supposed to take the kit from another order at the warehouse and they did not do that. The store manager and sales rep at told us that they would have the kit at the store for us to pickup when we are in the area. we explained that we are an hour away from the store and are not in the are very often, they did not seem to be concerned with when we could pick it up from the store. At the warehouse they will offer that they can pre-inspect the boxes (contents) for you to make sure nothing is damaged, we requested that since we were driving an hour to pick up our order, they pre-inspect the merchandise and this what also not done. The box was not previously opened before bringing them home. My husband was working in the area a few weeks after them stating they would hold the kit for us at the store and called to let them know he would be there shortly. He spoke to our sales rep and she said that she didnt have it at the store and we would need to give them 3 business days notice to have it available at the store for us to pick up. This entire situation has been such an unorganized mess. I called the store shortly after being notified that our kit was not at the store as promised to get picked up and spoke to the owner. He explained that they do not keep or have anything delivered to the store because they do not have room to keep it in store for customers to pick up. This is not what was promised to me by the store manager and my sales rep. The owner stated that he would have it delivered to the store and I could pick it up Saturday at 10am but to call first to make sure it is there. I am very dissatisfied with the service I have received from this company and that nobody has taken ownership of the situation. This place is not cheap and you would think you would get treated with much better customer service especially after spending $1,300.00 for 2 pieces of furniture.
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Jessica Homann
If I could give less than a one star rating to this place, I would. Seriously. Four of us went in and shopped for an afternoon spending nearly $3K in bedding and furniture to include custom upholstered pieces. We had an enjoyable experience with Angela, the salesperson, and every single one of us left the store that day with the same understanding of how their shipping process worked and the general timeline of when the furniture would be delivered. Sometimes, things dont work out as planned, right? Expectations get dashed. People make mistakes. I get it. Its worth noting - had any of us suspected it was even a remote possibility that the furniture would NOT arrive in time for the babys due date, we would have went a different route. I mean, sure, we liked their furniture, but there was nothing on their floor that would have compelled us to extend ourselves beyond the due date just to have their product. In the unfortunate event the timeline didnt unfold as communicated due to unexpected circumstances - leaving the new mom high and dry without her nursery put together in time - while that certainly would have been disappointing, had the business taken ownership with an apology and demonstrated some sort of investment in our experience, I dont think I would be writing this review. Instead, we were continually told the furniture was "another week or two" out (until it did, in fact, delay to the point that it risked surpassing the due date - with pieces that were noted to be damaged at that). When we expressed our understandable concern and reiterated the timeline we were given at the point of purchase, we were informed that we (all FOUR of us, mind you) were: "Wrong" "Confused" "Had misunderstood" Additional dialogue with Danielle also proved fruitless. She let it be known that she is the "owners daughter" and that we would NOT be allowed to speak to her mom. When I mentioned to Danielle that there were a lot of negative reviews about their service that reflected our experience, she dismissively replied, "Well, no one is going to take the time to write a review unless its negative." Two things, Danielle: 1) Heres one more negative review for your records, and... 2) I would like to use my negative review to direct potential customers to just a few stores with better ratings - places where customers actually took the time to write "positive" reviews (imagine that): Buy Buy Baby - 4.5 Stars PB Teen and Kids - 4 Stars JC Penney (ever heard of them, Danielle?) - 3.5 Stars The impression we got from Treasure Rooms is that they do NOT care about their customers. How fortunate they must be that, on the heels of a recession that devastated so many other businesses, they can afford to so flippantly upset a consumer market that has other options.
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Andrew Sabin
Final update 5/27/17: Steve resolved by refunding us for the guardrails as one of them was affected by a lead recall and the product is discontinued. Upgrading to 3 stars as Steves resolution of this frustrating matter gives me hope that some of the top employees care now about satisfying the customer. First it took us 6 months longer than estimated to receive all our baby furniture. Then they gave us the wrong toddler guard rails for our twins cribs. Of course we didnt open for a few years as they werent ready for guardrails. The manager Donna, refuses to do anything to correct this except telling us to call the bankrupt manufacturer Babys Dream. She actually hung up on us twice. I wouldnt buy from them if they sold the same furniture for 50% less than the competition, its that bad. Update on 5/17/17: treasure rooms told us repeatedly that Babys Dream is going out of business due to repeatedly sending the wrong merchandise. Its simply untrue. A nice employee at Babys Dream had proof that Treasure Rooms repeatedly ordered the wrong product. She said they always used their letterhead to place orders rather than following the correct proces of ordering on a manufactured provided order form. After wasting 3 hours of my Sunday trying to install the wrong guardrails and hours on the phone being told its my fault for not checking the product when it arrived, blaming the manufacturer when it wasnt their fault--The truth hurts as does horrible service! Update 2: Steve from the store gave us the 2 correct guardrails (though one a different color)and genuinely cared about our frustration resulting from errors which occurred between the manufacturer and Treasure Rooms which left us in the middle of the debacle. Its shouldnt be the customers responsibility to solve a companys mistakes regardless of how it occurred. I would strongly advise Steve to train and retain other employees on good customer service as his care for exceeded the apparent manager, Donna.