Gander Mountain

Reviews 4

AS

Ashley Kelly

I am so blown away at the EXCEPTIONAL service my husband and I received tonight at Gander Mountain. It was our first time ever being to this store. After shopping around at Cabela’s and Bass Pro Shop for a Smith and Wesson 9mm gun my husband stumbled across Gander Mountains Website with a good deal. These guns were marked at 399.99 which is a $50-dollar difference from their competitors. On top of this deal they were running a few other great promotions, one of which involved their credit card. We decided to go ahead and jump on this deal and applied for a credit card online. I got approved right away. I then proceeded to call Comedity – Mastercard to inquire about getting my account number so that I could go ahead and make the purchase online. I was unable to do so, which I will go into further below, as this will be my only complaint throughout this process. After being unable to get my account information on the phone we made a last minute decision to go into the store to see if they could help us. Upon arriving we were greeted by two employees at the customer service desk ( I didn’t get their name) In which one of them directed us to the gun section. Once we got back there we were again greeted by Kevin and George (whom I did not know was the store manager and another manager). They begin to ask us what they could do to help us and we explained what was going on. Right away Kevin grabbed a phone and assured me he could get my information and we could proceed with the transaction of my sale. In the meantime, we mentioned my husband wanted to open up a separate credit card so he could receive the discounts as well on his gun. George immediately offered to do his credit app while Kevin assisted me in getting my account info. They were both very knowledgeable, patient, and personable. Walking us through each stage of the process. Kevin retrieved the two guns that we wanted from the back and then took us on a trip around the department showing us the things that we might need for a gun if we were first time gun buyers. After our trip around we then proceeded to the background check area where Kevin handed us off to Robert (a new employee in training) and then left. Robert finished our transactions and our background checks. We chatted with him for quite a while as the process took some time to finish. We actually ended up being in the store until 10:00pm (30 mins past closing) Not once did any of their customer service waiver. In fact, it wasn’t until the end that George came back by to do a second check at our information that he revealed he was the store manager. We chatted some more with him and I told him that I would make sure they got a great review from me. Good customer service is hard to come by these days and it means so much when people care about their job and genuinely helping us. Not one person complained or rushed about being there late. Robert took EXCELLENT care of us even though the store was closing and it was late. I cannot rave enough about how impressed I am. Due to this type of service my husband and I are now Gander Mountain shoppers and will likely not visit the competitors. In addition to this we were very impressed with the benefits of the credit card. Since we were spending a decent amount of money we qualify for several of the incentives making the prices of our guns that much more appealing. In the future we would like to buy a very large safe and several other items and we will definitely come here first.

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Josh Fancher

Horrible Customer Service - Bought a crossbow from Gander Mountain online, and when I went to shoot it for the first time to sight it in, it was shooting about a foot low even with the scope cranked all the way up. Took it to the Chesterfield location, where the "bow tech" immediately broke a bolt off the bridge trying to adjust it in front of me. They held onto it for a week, when I called to get a status on my Crossbow, they said they had just completed the adjustments and its all sighted in and done. This is where the real fun began. Second time shooting the crossbow, I cock it back, lay it on the table to put a bolt in, and barely have my hand out of my way when it misfired. Fingers no where near the trigger, safety was on. Suppressors flew off, the bolt went flying across a river. Gander Mountain was the last to touch my crossbow, and now the catch is completely broken. I take the crossbow back to Gander Mountain.They held onto it for a month, this time telling me the manufacturer will do nothing because it was mishandled. I have had my Crossbow in a hard case the entire time, sitting on a bed in my house, never been dropped or mishandled in any way by me... the only time I cannot account for this crossbow is when they had it. After which they call me telling me there is no refund or returns on my bow and they will do nothing to fix it because they are going bankrupt. THEY broke my crossbow and will do nothing to repair it or replace it. This store cannot go out of business fast enough. NEVER HAVE THEM FIX ANYTHING EVER. Kevin Thompson and every other person i dealt with were incredibly rude and I will do everything in my power to make sure this place goes out of business. Update: I found out by calling the manufacturer that Kevin Thompson straight up lied to me when he told me they had talked to the manufacturer and sent my bow in. They never did anything they said they did. Liars and Cheats at this store, Luckily for me the manufacturer is both helpful and accommodating.

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Justin Elms

This was the Creve Coeur location. My sister wanted to buy a Rem 30.06. We both grew up on a farm where we were taught to shoot all sorts of weapons and how to hunt. I own a .223 and 1911 45acp as my side arm, my wife whom is 120lbs owns a .223 and a 380 for her side arm. Our family is full of gun owners on every side and this was to be my sisters first official hunting rifle. Long story short not only was the rifle 200$ over online retailers, but they wouldnt sell it to her because "They didnt think she was buying it for herself because it is rare for a girl her size to shoot a gun that powerful" and they did not feel comfortable selling her the rifle because when they started harassing her about it her "lip started quivering" so they thought she was lying. She has a clean background, we have both shot plenty of hunting rifles. I find it HIGHLY unprofessional that this dealer refused service because she was a smaller woman buying a good hunting rifle. Apparently unless you are 260lbs of burly man sporting camo on a Monday and Cheeto dust in your beard all while smelling of beef jerky and onions, this is not the shop for you ladies wanting a deer rifle. Go elsewhere.

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Tim Kelly

We had a great experience here today buying our new handguns. My wife left a very detailed review so I wont go into too much information. our only complaint was the customer service of the actual credit card company. I’m not sure who’s department this would be but we almost went somewhere else. When a customer signs up for a credit card online they should be notified either via phone or email the ways they can use their card right away, should they want to. Most people don’t sign up for a credit card not needing to use it immediately. When I called their customer service line I got someone on the phone that brushed me off saying “ uh ya you will have to wait two weeks for your card to come in the mail before you can use it.” That was all the information I was given. It was because I called the store and asked if they could take care of me that we decided to go up there and eventually ended up spending $1,000 dollars by the time we get everything we want in the next few weeks. As a consumer I would have liked a better process for this.

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