Category: | Boutique |
Address: | 1641 Hennepin Ave, Minneapolis, MN 55403, USA |
Phone: | +1 612-486-5720 |
Site: | chebella.com |
Rating: | 4.2 |
Working: | Closed 11AM–6PM 11AM–6PM 11AM–8PM 11AM–6PM 9AM–5PM Closed |
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Britt Thelemann Pangerl
I made an appointment at Che Bella and was very excited as they are one of only a few shops in the Twin Cities that carry some of the bridal lines I was interested in. I arrived with my family as stated in my appointment and we were disappointed from our arrival and were over come by a "bathroom" or musty smell. We were not greeted upon entering the shop but waited at their front reception. A woman came over to check me in as the bride and proceeded to have me fill out a quick form with my information. She asked me a few questions about my taste, instructed my family that they had no room for them in the back viewing area and offered the front green couch, even though I had an appointment. She told me to "look around" and walked away. My maid of honor and I started looking through the racks of dresses and were very disappointed. All of the dresses, except one small rack brought in for a trunk show, were dirty, yellowed, covered in makeup and ripped. We collected a few and flagged down our associate to help me. She placed the dresses in the dressing room and walked away. When I needed help zipping I had to ask her to come back. I would walk out and show my family and return to my room. She offered me no assistance or suggestions on other options to try. After trying on three dresses and receiving no help from the associate my maid of honor came in the dressing room to assist me. We proceeded to try on a few more, but sadly felt as though I was inconveniencing the sales girl with any questions even though I had an appointment. There were a few other girls there trying on dresses and each of their families were drinking water, champagne or soda and were treated graciously. My family and I were dressed in a clean manner, came at our scheduled time, were polite and professional but received no customer service. We left feeling very disrespected and as though our business did not matter. When we left the store no one said good bye, offered to write anything I may have liked down or anything. It was as if we did not exist and did not matter to their business. This was our second appointment of the day and we walked down the block to "a & be" bridal and although they were busy they made time for us even without an appointment and made our group feel welcomed and valued. As a former Miss MN USA and someone who has assisted pageant girls in dress shopping I am utterly appalled and disappointed by this shop, their gowns and their staff. I will NEVER recommend anyone I know getting married visit after how horribly both myself and my family were treated. I want it to be known that I fit into the oddly small sample sizes they had and had a very substantial budget so nothing warranted their ill treatment of me from a size or budget perspective.
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A Private User
I thought I would share a few Thank You notes received by the boutique... Jennifer & Staff ~ I had to write a formal thank you for the outstanding experience I had in working with your shop. I loved my dress and the workmanship of the jewelry and hair accessory was flawless! During every visit to your boutique, I felt taken care of. In fact, I simply cannot imagine a more diligent and conscientious staff. Perhaps this is a little strange, but I wanted to send you some pictures of our wedding - the Finished Product," so to speak. If nothing else, my eagerness to share these photos is further testament to what a fantastic job you did. I look forward to any opportunity to recommend your boutique. ~ Jessica T. 2010 Bride Jennifer ~ "Thank you so much for the exquisite earrings! They totally made my outfit and I love them! You are so amazing at what you do. Thanks so much." ~ Britney 2010 Bride Truly, with gratitude the boutique is honored to work with the 200 + brides a year, assisting them with making their bridal attire vision a reality. As custom design work is unique to the Brides vision, Che Bellas (Jennifers really) energy in creativity is near limitless - taking extreme measures to ensure the final product is Perfection and most importantly, never to miss the Big Day. Thank you 2010 Brides for all the fun!!!!
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A Private User
Jennifer the owner seemed so nice and sweet and gave me a great consultation when I first went to Che Bella. Then I dropped off lace from my mothers veil for a custom piece and I never heard from her again. She originally told me it would be 4-6 weeks. After that passed, I called and she said it was busy and would be a few more weeks. I called several weeks later and I was told it would be 10-12 weeks. Finally, I called a fourth time (14 weeks at this point) and she finally said it would be ready on Wednesday. I CANNOT believe how AWFUL her customer service was! If I hadnt taken the initiative to check up on my piece, I dont think it would have been ready on time. I dont care how busy June is, she should know her capacity limit and be able to honor the timelines she gives and not just do it whenever she feels like. When I finally did pick it up, she just said June was busy and acted very nonchalant about a situation that made me very stressed out. I have NEVER felt so utterly ignored and dismissed after giving someone my business. The piece came out fine, but definitely NOT worth the stress. Shes a nice person, but doesnt seem to know how to run a business. Ladies, go somewhere else.
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Katy Amann
I have recommended Che Bella to so many people and I will continue to, because I couldn’t have asked for better experience wedding dress shopping!! I went dress shopping at about 6 other dress shops and none of them compare to Che Bella! I not only got my dress at Che Bella, but I also got my shoes, sashes, and all of my accessories from there! The dresses are so gorgeous. I really wanted to find a simple, elegant/classic dress and Che Bella is the only dress shop I could find that had dresses fitting that description. Jennifer also makes the most beautiful accessories. Not only are the dresses and accessories amazing….. Jennifer and Stacy are wonderful to work with! They were both so accommodating and everything felt very personalized. I really appreciated their input and they made me feel so at ease and stress free. All in all, everything I bought from there for my wedding is PERFECT and I received fabulous service! If you haven’t shopped at Che Bella yet, definitely take the time to visit there!
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A Private User
When selecting the bridal and bridesmaid jewelry, we received excellent customer service. Jennifer was very friendly and helpful. However, as the deadline for our jewelry to be complete approached, we did not hear from Che Bella. After many phones calls, we were finally told that although the jewelry was going to take longer than anticipated it would be complete by the wedding. This was unfortunate because we placed our order many months in advance to prevent it coming down to the wire as it did. Because this took many calls to find out, no effort was made to contact us and the original deadline wasnt met, we were still not confident about this. Even though the jewelry turned out well, the extra stress and poor customer service after the order placed made it not worth it. I am not sure if it would have been complete on time if we had not made multiple phone calls expressing our concern. I wouldnt recommend Che Bella.