Metropolitan Ford of Eden Prairie

Reviews 3

TI

Tim Kwan

HONEST REVIEW: I recently purchased a pre-owned vehicle from Metropolitan Ford of Eden Prairie several weeks ago. Upon my drive home that night, I found the windshield washer/wiper system inoperable, impairing my visibility, and the air conditioner system faulty. It was apparent that my vehicle was not thoroughly inspected prior to being sold to me and these were problems affecting safety. These were NOT minor issues; they concerned the SAFETY of the vehicle, especially in winter conditions where visibility is important. It is unethical that a dealer would sell a car with problems affecting the SAFE OPERATION of the vehicle. My expectation was that the purchase of a vehicle from a dealership should be free of major mechanical defects, particularly as the total transaction amounted to over $8,000. I am thankful that Eric Bjorgaard did assist me in repairing the vehicle and Mitch helped with the title/registration process. Sadly, the shop Metropolitan Ford took the vehicle to installed the WRONG thermostat in the car causing intermittent overheating, and the car has been diagnosed with bad suspension struts all around. It is DISHONORABLE a dealership would turn a car over to a customer without disclosing or repairing a vehicle like this. There are 2 concerns regarding the sales practices. Firstly, Mike Jones, my salesman, made a false statement that my car had gotten registered/titled when it had NOT been. I required tabs and he stated it was registered to me (recorded on my device - will post onto YouTube) and after waiting for 30 minutes at a deputy registrar, the official told me the paperwork had NOT been submitted. (Mitch helped me clear up the paperwork which was submitted the NEXT week) I was unhappy my time was wasted and I was misled by Mike Jones DISHONESTY. Secondly, the car was missing a windshield washer cap and Mike Jones stated he ordered the part and mailed it to me. 4 weeks later, it has not arrived. NOTE: It was a part of my sales agreement that the cap would be provided. Overall - I am very disappointed with my experience at Metropolitan Ford. Eric Bjorgaard/Mitch did make the BEST of a bad situation. MORALLY, this dealership should take the vehicle back - it is not my expectation, however. I will close the review with this: If you are a buyer interested in a pre-owned vehicle, I advise you to avoid this dealership. Do not be tempted by their low prices - there is a reason why this dealership will discount prices so readily. Do NOT put down a non-refundable deposit ($500). Most dealerships do allow refundable deposits but Metropolitan Ford does not. I will certainly warn everyone at my church and community council to be careful of this dealership. Please warn your family and friends to BEWARE of this dealership. I would hate for another young adult or family to be in a situation like mine. NOTE: Please read the negative reviews carefully - specificity is the key to an authentic review. WARNING: Users providing 5 star reviews often have only 1 review under their profile, and ONLY for this dealership. The general SYNTAX of those "reviews" is quite similar as well, raising red flags. RECOMMENDED RESOURCES: BBB is a good platform to share consumer grievances. Attorney General Lori Swanson is helpful in mediation. Dept of Public Safety - Dealer Services can record complaints on dealer records and Dept of Commerce is similarly helpful for transactions. Utilize all resources available to warn the public of poor dealership practices and prevent others from being victimized.

WI

Wil Pape

TERRIBLE! THEY THREATENED TO CALL 9-1-1!? Went into Metro Ford to check out a "near mint" 2008 Mazda 3 after being told it was out on a test drive with someone who was very interested and was going to buy it as soon as there was a cosigner. It drove great! Car was clean, title was clean, even the CARFAX was clean (only oil changes & *VEHICLE INSPECTION MADE BY METROPOLITAN FORD*). I bought the car as is, but not before asking the obvious "does it leak or burn oil" question because I have experienced that scenario before. Had the car for 1 month, got an oil change less than 2 weeks ago (08/20/2016). Ran great until this morning (09/01/2016) when I heard an engine knock. Took it somewhere close, said it was about a quart low on oil and it might be burning oil without me being able to smell or see it (something a *VEHICLE INSPECTION REPORT* would have determined). They topped off the oil, and sent me on my way. Then it got worse. Nearly locked up on the freeway. Got it towed to METROPOLITAN FORD IN EDIN PRAIRIE where I purchased it. Mike Jones, the salesman I dealt with, stared back at me blankly when I told him the situation as he said, "I dont know what the problem could be". We talked to the "Used Car Manager" who wanted to hear the engine. He knew immediately what the problem was, but said service would have to look at it. It took them no time at all to say "it needs a new engine". How nice of them to waive the $140 INSPECTION FEE. Estimate came back $3000+ and when I said I wasnt paying for repairs, guy parks it literally in the middle of the lot and says, "sorry about the bad news". Already spent my roadside miles for the day and "Used Manager" said it couldnt be parked in his lot. As I was trying to figure out what to do, he comes put of his office and tells me I have to move the car. I ask him "where do i put it?" and tell him to do the right thing and replace the engine, which I believed he knew to be faulty from the get-go. He IMMEDIATELY starts talking over me, saying "You didnt put oil in the car and now the engines blown and you want to blame us!" I again mention the recent oil change and show him the sticker to prove it (from a FORD - QUICK LANE, might I add). He says, "how do you know they didnt do something?" He then goes on to say he is going to call the cops if Im not gone within 5 minutes. I follow him inside to try and reason with him. Several salesman gather around to BULLY me and not listen to my VALID COMPLAINT, telling me to leave. THE OWNER then shows up (I had never seen him before and doubt he knew of my situation) and says, "one more word out of you and I am CALLING THE POLICE." By this time there are 8 guys all pushing me out the door and talking over me, so I exclaimed "Im a CUSTOMER! Why arent you listening to me?!" Their response? Call 911. Thats right, 9-1-1 EMERGENCY. Heres the real kicker. After I left them with the car and the keys, my Mother informed me that she spoke with "Used Manager" who told her the car can stay there until we figure out what to do with it. Bottom Line: DO NOT TRUST THEM! They treated me like gold when I was buying the car, and then like an incompetent idiot scam-artist who sabotages his own car before making a complaint. Noticeable traits include: Condescending, sleazy, rude, indifferent....basically a smorgasbord of CRAP.

OL

Olivia Luterbach

I have nothing but praise for Metropolitan Ford Eden Prairie--especially Jes Summer and Kevin Hoppe. I purchased a used Ford Focus in January of 2015 with only 12,500 miles on it, and within the first few days of driving it, I noticed a shaking or shuddering when I shifted from 1st-2nd gear or inched through highway traffic. Additionally, the dealership from which I purchased the vehicle had neglected to clear the "parental controls" on Fords MYKEY feature when I picked up the car, so I had a speed limit, radio volume cap, etc. Im a student--and the Focus is actually my first car--so I was pretty discouraged that it was having problems already. I called Metropolitan Ford Eden Prairie, and described my issues to a technician, who assured me that the problem sounded like something they see fairly often in Focus/Fiestas. Apparently they have an automatic transmission but a manual clutch, so it likely needed a computer reprogram or potentially a new clutch, depending on how long the problem persisted with the previous owners. I dropped the car off to be serviced that Saturday, and spoke with Jes Summer, who was incredibly knowledgeable, polite, and reassuring. He walked me through the hypotheticals, and told me to expect a call on Monday. After class on Monday afternoon I had a voicemail from him saying that I needed a new clutch, but they were backordered with Ford and it might be a couple of weeks before they could get a replacement in stock. When I called him back to let him know I would be coming to get the car, he surprised me by saying that they had worked something out, and they were putting a NEW CLUTCH in as we spoke. As it turns out, another customer who needed the same thing hadnt made a second appointment and was noncommunicative, so he and Kevin Hoppe made the call to put it in my car since it was ready and waiting. The car was ready with a brand new clutch and cleared MYKEY settings by the next afternoon (Tuesday) and I could not have been more impressed with the speed and quality of service. As it so happens, I picked up the car during a surprise afternoon snow storm. On my way to HWY494, a teen driver lost control of his vehicle while attempting to turn onto Bush Lake Road from one of the neighborhood side streets. Because I now had the pickup to make it from slow, winter weather speeds to 2nd gear, I was able to avoid a t-bone collision, and Im not sure if that would have been the case without the new clutch. THANK YOU to Metropolitan Ford for the great service--in what was quite literally my first service center experience you have gained a lifetime customer.