SEPHORA

Category:	Cosmetics Store
Address:	2800 W Big Beaver Rd, Troy, MI 48084, USA
Phone:	+1 248-458-0100
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 38

Reviews 9

ayesha niazy

Even though I only had to spend less than 200 to keep my vib membership, I didnt. Although it wont make a difference to sephora, I would like to say you have lost a customer. The reason for this is the horrible customer service I got at sephora retail store at somerset collection mall in Troy, Michigan. Being a vib rouge member I went in looking for a mini eyebrow makeover. This was on a weekday and at 8.30pm- sephora closes at 9pm. All the staff were vacant and the one make up artist they had was cleaning her brushes. I enter red and requested for eyebrow makeover- mind you this was my first makeover request since I received my vib. I hadnt used his service before at all. The female in skincare said let me go get my manager, the manager walked towards me did not greet me but instead in a stern and annoyed voice said she cannot do that now as she only has one makeup artist and shes busy. I turned around to the the makeup artist who was still cleaning her brushes. I said she doesnt look busy to me, its just eyebrow makeover. The manager rudely replied nobody can help you now. I was so disappointed, I mentioned to her that I am a a vib rouge member and this is the service I can get. She unapologetically answered I only have one girl in makeup and she doesnt have time. The rude thing was not they couldnt do a makeover but how they talked to me. The manager was clearly annoyed, she never once in the whole conversation say sorry. Even after I walked she didnt say please come again, or give an option to schedule an appointment. After this horrible experience I left a review at the stores google page but didnt get a reply, and I think it was deleted. Anyways Sephora, you have lost a customer who spent a lot of $$$ at your store. I was a loyal Sephora customer but after this horrible experience I am not going to shop here.

Pastel Val

I went there to buy some makeup and an eye fifteen minute free mini makeover thingy. When I asked them for the mini makeover it toke them like ten minutes to get someone to do it for me. Then this person comes and says they can do it for me. I asked if I could remove my eye makeup and she said "I can just work over it." (At that moment I knew this was going to end up bad) She then asked me if I wanted it to look like anything I have had done before. So I show her this picture of a subtle brown smokey eye with winged eyeliner. After she was done I was able to look in the mirror. IT WAS AWFUL. I had red eyeshadow in my eyebrows the eyeliner was all over the place (she didnt even do the winged eyeliner!) I looked like my eyes bled. It was just terrible, I didnt say anything about it (I didnt want to hurt her feelings) . I walked around the mall all day with awful red everywhere on my face. I was so embarrassed. I couldnt wash it off, and friends made fun of me.

Emanii Murphy

Went on a weekday and wasnt busy at all I needed some help but all I saw was bunch of girls standing around, no one offered me any help or asked if I was finding everything okay. I put half of my stuff back because the customer service sucked I had questions that went unanswered and I bought a few items that they dont have at my Jcpenny-sephora but other than that I wont be coming here anymore. Even when I was checking out the customer service sucked(some Asian woman)

Savannah To

I went here twice. Both times the ladies checking me out couldnt find my membership in the system. They both acted like Im the crazy one. One of them created another account for me. Which turned into a hot mess. Im sticking to ordering online and going to the one in jcpennys.

Joceline Corral

I will not be going to this location anymore. I always have problems with my points and they make it a big deal I wish there was one closer to me. Some of the staff is nice and helpful but the rest are very rude.

A Private User

Because of the area and the mall, it may seem to be $$$. But it has the largest men area ive seen besides times square, ny. And they gave me a sample of le belle noir by guillian. Thanks!!!

Emily Skipton

Every store has the biggest selection. You are likely to come across items at this location that they wouldnt have at smaller store collections (Grand Rapids etc.)

Stephanie Hall

Very friendly employees! Had a lot of help when I needed it! Will always recommend this location!

刘奇

Just hate it