Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	39755 Van Dyke, Sterling Heights, MI 48313, USA
Phone:	+1 586-795-8700
Site:	storelocator.pepboys.com
Rating:	3.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 64

Reviews 7

Lori Mavis

I have been to this store a couple of different times and had a great experience each time I came. The first time, I just went for an oil change and found the the staff to be very respectful, friendly, and courteous. (An uncommon experience for me, whenever taking my vehicle in to a repair shop) They did a good job with the oil change and also did a thorough job inspecting my vehicle for any potential issues. They found a couple things and provided recommendations on how much longer each issue could go before absolutely needing a repair, instead of trying to scare me into getting it done immediately and charging me for it. (Another uncommon experience when going to a repair shop.) I had them do some of the additional repair work for me and they got it done quickly and for a very reasonable price. Recently, I brought my vehicle back because of a lower ball joint problem. (I needed the repair done quickly on a weekend, to prepare for a roadtrip. And, this was the only place I knew that is open on Sundays!) Again, the staff was great to work with. They did another thorough job inspecting my vehicle and found additional issues with another ball joint and a control arm. (Work I dont have the tools or time to fix). Again, the repair was done quickly and for a very reasonable price. Keep up the good work!

Brian Robertson

This was my first time at the store to get my car worked on. The first visit wasnt bad, they got it done quickly for me. They had to order a part the following day and I would come back the day after to get it put in. Well the Service manager didnt order my part, charged me more for it than he told me on the phone. So when I came back they wasted my time and they didnt have the part. So they said they would order it. I would come back when they let me know. Well their online system reservation sucks and didnt give them my phone number so they couldnt call me. When I call them, they tell me the parts in. So I come in again to get the part installed. They ordered the wrong one, so that is another waste of my time. They when I say they overcharged me, the Manager asks and says a whole new price that was cheaper then what they told me originally. So with all of this I feel like it was a rip off and they were trying to scam me. I finally just got all my money back from them and said I would go somewhere else. its not worth the wasting of my time and patience. This was complete BS and I wouldnt recommend this place to anyone else at all. The part they over charged me was by 50 bucks. So I have to ask how many others are they ripping off that dont know about cars.

A Private User

First time Pep Boys user, and pretty disappointed. An unplanned breakdown on a Sat. Night left us with no option...Pep Boys was the only store available for service on Sunday, close to where we broke down (tow recquired). So they fixed the fuel pump, charging me 90.00 for an driveability evaluation (the car wasnt driveable so not sure what they evaluated), including a 50.00 charge for extended labor warranty upgrade - which they didnt tell me about/offer - which I didnt discover until I got home and 35.00 for shop fees. When I called to ask about some charges on my bill, they said I could get a refund for the extended warranty charge (thanks! Since I didnt agree to it), they defined shop fees as shop rags "and stuff" and told me "its expensive to run this place". Their person indicated they had given me a discount (which they did to help off-set the expense), which was a nice gesture. Regardless, when a customer calls to understand charges on an invoice, they shouldnt be met with defensive answers but answers provided without attitude. Well see how the repair goes, hoping it lasts so I dont have to continue with this fould taste in my mouth about Manny, Moe and Jack.

Bradley S

Im from a small town in the midwest (about 8 hours south of Troy) where you mechanic is your best friend. A person who is honest and open about the issues and tells you the truth. Since moving up here, finding someone who is on-par with that has been near impossible, until these guys. They were honest and up front about my older car telling me what I was looking at in order to get the issue replaced and being honest when saying, you know youre probably better off getting a new car instead of trying to repair this engine problem. THAT is what I want. Someone who is up front and honest about it instead of saying " We can repair it for $1,000" and fixing one small issue, knowing that there is a bigger issue that needs to be addressed. Ive tried Belle Tire for some things and they have been caught breaking things and charging my girlfriend for it when repairing a car. Ive tried a few other small places around here (backyard mechanics), but in all reality these are the guys I trust.

raymond schornak

I dropped $1400 into having my car repaired by a trusted mechanic (not Pep Boys) who told me afterward that all I need is a $60 front end alignment that he cant perform because he doesnt have the equipment to do this. He also told me that if whoever I end up going to for the alignment tries to tell me I need more than just the alignment to pull it out of there because I dont, truck is good. Went to this Pep Boys location where he first tryed to charge me $95 even though we called beforehand and was told $65 then proceeded to tell me that I needed another $500+ in work done in order to get a proper alignment! Immediately had them put the down and left, called my trusted mechanic (again not Pep Boys) and was reassured that it was not needed and thats why he didnt recommend replacing the parts. Its sad that we have to waste our time with crooks like this when we are all so busy already. I will never go back to Pep Boys again, not even for a simple oil change!

A Private User

This place employees a bunch of hacks, that they call mechanics, they can not even do a simple brake job correctly. I brought my vehicle in for brake service, they informed me I needed rear drums and shoes. I had those replaced, they charged me $400.00 which seemed excessive and was, but I am the type that is long as the job is done correctly and they use good parts, I do not mind paying for it. Big Mistake, they use cheap parts and have hacks. My rear brakes now make a terrible grinding and thumping sound, I have brought the car back 3 times and while they admit there is a problem, they still have not figured out how to fix it. Keep in mind this was a simple pad and drum replacement that you can teach a monkey to do. If you have plenty of time and money to waste then this is the place for you.

Lauren Eberling

Took my car in twice for them to look at it. My brakes were going all the way to the floor. First they told me I needed a whole front brake job. I thought it was the master cylinder but oh well. I replaced my rotors, calipers, and brake pads along with my brake lines. Brakes would work for a bit then gradually go to the floor. Took it in the second time telling them what I replaced and how it would help for a bit if I bled my brake lines. Dropped it off and got a phone call. They told me that the reason my brakes werent working was air in the brake lines. They bled them and told me to pick it up. I told them that that didnt fix it. They said to try it out for a few days. Of course it gradually went to the floor. I will never be back since my safety is so unimportant. P.S. It was the master cylinder