Great Lakes Ace Hardware
| Category: | Hardware Store |
| Address: | 3182 Walton Blvd, Rochester Hills, MI 48309, USA |
| Phone: | +1 248-375-5740 |
| Site: | greatlakesace.com |
| Rating: | 3.3 |
| Working: | 8AM–6PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7PM 9AM–6PM |
Location
Photos 26
Reviews 7
A
A Ferrari
Great Lakes: Poor Customer Service. Went to this store to cut the profile of a spare transponder car key. The young guy behind the hardware counter looks at me raising both his eyebrows and informs me that it is store policy not to cut keys that are brought in.When I ask politely what is the reason for this, the youngster tells me that it is because of liability, if something goes wrong while they cut the profile I might ask for damages. Proposing a solution, I reply that the key is relatively inexpensive and I offer to sign a release of liability to protect from mistakes. He is confused and he need to call the manager. The senior supervisor shows up. After listening the request replies that it is store policy not to cut keys that are brought in. At my question about the reason; his brilliant reply is : "no reason in particular just a store policy". When I ask about alternatives he proposes to sell one of the blank keys he has on the shelf at an exorbitant price, but when looking for the car model/year no match to my vehicle is found. Then staring at me asks if he can do anything else. I am the one to be confused at this time and I think " anything else? You havent done one thing yet. Cutting the key profile was the only reason why I came to the store" but I choke my temper and ask if he can suggest any alternative locksmith provider. I end up leaving the store without a solution. I cannot recommend this store for customer service.
ST
Steve Basiewicz
This Great Lakes Ace Hardware used to be the old ACO Hardware prior to the merger a while back. This neighborhood hardware store is convenient if youre missing something, but only if that thing isnt too obscure. Given the small size of the store, they have a limited selection in each department, but they have the basics, so its worth heading up to Ace if it isnt for something hard-to-find. Additionally, the staff at this Ace Hardware are super-friendly and willing to help you find what you need. They are also knowledgeable on all manner of subjects and can make recommendations that will help to make life easier and get your project finished quicker. I patronize this establishment as much for the advice as I do the merchandise, it would seem!
DA
Daniel Potter
Service is pretty hit and miss...dont expect anyone to be too knowledgeable. Decent selection albeit pricier than the big box stores. The store is crowded and theres never enough room for carts. Im always reaching around pallets of stock to get to the plumbing supplies in the back...apparently their stock room isnt big enough either. Id gladly pay the higher price if I could more easily navigate the store (on multiple occasions Ive made the decision to go to the Big Orange Box Store just because I knew Id need a cart).
PA
Pat Pearson
Our family, my husband is retired from construction work, I have little hardware knowledge so I always need help---we have gone to this ACE for many years, even when in Rochester on Livernois. We always get great services from the knowledgable staff. Often can find hardware items not available at the big box stores. One of our favorites!
JI
Jim Builder
Dont get keys made here. The young guy doing the work took a half hour to make four keys for two locks and not a single one of them work. They return my money when I went back but the cashier admitted that they get a lot of key returns here due to the machine they use
CL
Clint Cross
Always have what you need in a pinch.
LA
Lauren
Well stocked, decent prices
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