Advance Auto Parts

Category:	Auto Parts Store
Address:	27100 John R Rd, Madison Heights, MI 48071, USA
Phone:	+1 248-398-9146
Site:	stores.advanceautoparts.com
Rating:	3.7
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–7PM

Location

Photos 21

Reviews 23

Kyle Opalinski

Stay far away from this store. Far FAR away! WORST CUSTOMER SERVICE IVE EVER SEEN! I never write reviews on anything but this store I had to in order to prevent others from going through the hell that I went through. I have gone to many AAP stores over the years and the customer service at this store make me so sick. With 10 years in the Sales/Retail industry I cant believe the idiots that work at this store. Took me 5 days to put new brakes on my truck. They mislabeled the new calibers I bought, than gave me 2 parts for the same side. After that, they gave me a part that had a crack in it and was leaking brake fluid. On the 4th day they order me a caliber with torx bolts on it after they gave me a good one with hex bolts and I wanted them to match so I asked them to get me one with hex bolts considering the torx strip so easily. Day 5 I came in at 6pm and they got me the wrong part again. The part came in at 9am that morning and they didnt care to call the warehouse and get me the right one. The management and employees of this store do not care about the service or care for their customers. I was so angry how after 5 days they still could not get me the part I wanted correct. I returned everything back to that store and will never give them my business again. I took my business to Oreilly Auto Parts on Woodward and they were able to get me the parts I wanted at a better price AND gave me great customer service. If you want some teenagers who think they know how to work on cars and provide you with bad customer service with the know it all attitude than go here and deal with the splitting headache. You will be getting mislabeled parts, with tons of misinformation. I suggest going elsewhere and give your business to a store that will give you the right equipment the first time and not the 10th time.

TanVeeR AhMeD

Horrible experience. My car battery died after 10 months (I had 3 year warranty). I would have to jump start my car every morning. I contacted online support and they recommended to take the battery to the store. I took it to them and Anthony said it will take 35 min to do a quick recharge and then they can tell if its a good battery. I came back after 2 hours and asked about the battery and another person (he didnt have uniform) said it was just put on charge 15 min ago. I asked why? the reply was "I dont know, I wasnt there ". Then I waited until charge completed and they ran the test and said it needs a full slow charge but I have to come back next morning at 9am. I went there at 1 pm next day and the sales person (saw half of the name but I think it was Keith) took it out of the station and ran the test and said its a good battery but needs a full slow charge. I told him it was supposed to happen last night and the reply I got was "I dont know, I wasnt there ". So basically he gave me the dead battery and said it is good. I brought it home and tried starting the car for half hour in cold weather without any luck then I looked at the battery test results receipt they gave me. It said "Battery meets or exceeds industry specifications but is low on charge." I then went and bought a new battery from Autozone and my car started fine. This is the last time I went to Advance auto part and never going again. Thanks for giving me a battery that lasted 10 months and cost $128.99.

Morgan Lawrence

I went here to get new wipers when one of mine suddenly broke. Ive changed my wipers alone dozens of times before, but the person helping me offered to do them for me. He struggled so hard with them that he actually broke one of them by popping out the wires that hold the wiper in an arc shape. Then he slapped them on and acted like everything was fine. I thought they were fine until it rained and I had to listen to the screeching sound of metal across my windshield every time the wipers worked, until I was able to get out and fix it myself, which was a 30 second job. Its frustrating that apparently some of their employees cant even change wipers. I wont be trusting them to install anything else on my vehicle in the future, but they are helpful in finding the necessary parts quickly.

Rodney Golpe

I just buy basic filters, fluids, tail light bulbs, etc -- easy stuff. Too often they dont have what I need in stock. Last time, they didnt have the air filter reference book, so I had to wait in line so someone could look it up. It was out of stock. They ordered it for the next morning. When I picked it up, there was confusion because another customer had picked up their order and whoever helped him marked down that I had picked up my order instead. Not huge problems, but definitely not a 5-star place.

Eshtar Oraha

This place is great all thanks to its wonderful worker Derek Sylvester! He was so very helpful and extremely knowledgeable about the products. He helped me quite a bit on my Honda civic and would like to give him this five star rating personally! Honestly, I hope he reads this. If so, would you please marry me? I need a man like you in my life. <3

Mary Manzo

I think this place was the worst place i ever shopped at. The guy sold me the wrong hub cap and when I came to return it he did not understand how to use basic customer service skills. I will never come back again.

A Private User

Chris is just plain rude. Customers should feel welcome, not feel like we are bothering you at home. Sorry you actually have to work at your job. Needs to be in the back...cleaning the toilets

Fresh Movez

I come here all the time and receive customer service of the highest quality with powerful product knowledge. A personal recommendation for any vehicle owner who needs advice and/or parts.

Joshua Haveraneck

Quick and informative. I cut my finger on one of my wiper blades and one of the workers ran out there and showed me how to put them on the right way. Thanks.

Sarah M

The sales associate that helped me didnt really know what he was doing which ended up making me take unnecessary trips back and fourth.

Darryl Brown

They didnt have the part i wanted but the lady that was helping me knew her stuff and was nice to me. good customer service overall.

Tim Schmitt

They always have what I need and the employees are helpful. I wont go anywhere else.

Douglas Edington

Great service they were very helpful to me and got my battery replaced.

Kenneth Rogers

Parts guys know what they are talking about.

Josh Robinson

Great staff. Helpful, friendly, and cheerful.