Category: | Auto Parts Store |
Address: | 30200 Plymouth Rd, Livonia, MI 48150, USA |
Phone: | +1 734-466-9748 |
Site: | stores.advanceautoparts.com |
Rating: | 3.8 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM |
CA
Cassie Giordano
Im writing this on behalf of my husband because I was seriously annoyed at this stores management of the order he placed. We needed a new distributor cap for the car, something my husband thought he could do himself, so he ordered the part, which they said would be in by the end of the day. By closing, no call had come and when he called to check they said deliveries were delayed due to weather. Fair enough, but then the part didnt arrive for the entire next day, and again, we werent called with an update. The next day my husband decided to have his car towed to the shop and called auto parts to cancel the order. By now this is the third day after the order, and when he called the store they said something to the effect of "oh yeah, its been here two days, are you going to come and pick it up?" My husband pointed out that he now had no car to drive there with, since our other car was out of town with me for the weekend, so he wanted to cancel the order. To add insult to injury, he was now told that to cancel the order he had to bring his credit card back in before they could refund his money. A week and a half later we still havent got our money back.
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Leo Wonch
HORRIBLE; 18 yr. old daughter stopped to get wiper blades, They told her the only ones they had where also the most expensive that they carried. She bought them and had them install them on the car. a week later one of them fell apart going down the road, she was able to stop and pick it up but when she tried to get it replaced, she could not find the reciept they would not do anything to help her and where very Rude to her. I stopped at the store to try to get things straitened out they told me that there was no way that they could tell if it was one of there products, I took one of the blades off the shelf put it on the counter and told them that I could tell the difference between that one and there competitors, there General Manager Jeremy told me to leave his store or he was going to call the police. Real good customer service.I WILL NEVER DO BUSINESS WITH ADVANCE AUTO AGAIN/
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Marjus Hoxha
I ordered a part and it gave me a confirmation number that the order was placed and it should available for in store pick up. Went to the store and the lady at the front didnt seemed to understand why it let me place an order and take my money on the spot but yet no part in store at all. When asked why would it let me place an order and drive 25 min out of my way to pick up the part and the part wasnt available she just stated that she didnt know nothing. When asked if they could call another store she just stated to say well your money will be back after pending charges fall threw. I work customer service and I know how the pending charges work. Absolutely zero customer service and I will no longer do business with advance auto parts especially the one in Plymouth road Livonia.
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Tristan Mullins
Walked in, the employee sighed, and i asked him if he was dissapointed and he said "slightly" and then said someone else is working on a car and theyll be back soon." That specific employee was rude and disrespectful. Ive been here before and other employees have been nice, but thats very dissapointing.
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Richard Grant
Great service here. I went to see if they had a battery for a boat and they were very helpful and got me on my way. Very friendly employees.
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C Bsw
Said theyd install battery, but never worked on desl Yikes, I cant say I want some kid installing my battery. :) But otherwise all good
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John Maas
3 "employees "talking behind counter, walked around for 10 minutes no one said a thing to me, never going back
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Katelyn Garlick
Helpful and nice to work with. Didnt hesitate to come to the floor to help me find something
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Sam Hamed
Staff is very friendly and helpful. Bought a battery there and they installed it for free.
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Deqouya Carroll
Best dam store I now because I bought a plow truck light from here a service was great
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Jacob Cipcic
Ordered online... Pickup in store. Staff was friendly and efficient.
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Daniel Moroz
Got my check engine checked out. Very quick and friendly employees.
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Shane Vandecar
Guys are great here. Willing and helpful attitude. Thanks!
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Nole Love
Good service. Good parts. 4 stars because it is not NAPA
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John Blackman
Employees are always helpful when I go in!
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Ramy Boctor
Employees lack of auto knowledge
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Murry Tyler
Sometimes have cheapest price.
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justin brown
Best staff in town
A
A Private User
Great company.
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Raymond Labelle
Great service
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Ronnie Short
Very helpful
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MR. DEE LOVE
Great place.
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Bruce Baron
Excellent