Motorcars of Lansing Inc

Reviews 3

JE

JeepsCarsAndGuns 814

I hope you spend the time to read this review. It will save you trouble and time. There are plenty of other bad reviews for these guys that i should have listened too. If I could Id give this place a 0 rating. I would never send my worst enemy to this place of business. Its one of the shadiest businesses Ive ever dealt with. Unfortunately I gave them far too long to make things right and Ive heard nothing from them. Told the sales lady multiple times that I wanted to hear from the owner. Now lets backtrack to the actual problem here. First i get in touch with them and tell them im interested in the vehicle ask if its still available and she says yes. I tell her i want to put a deposit on it and i get no response. Message back the next day to try and put a deposit on the vehicle and get told that another sales person has a deposit on it. At this point im livid since i asked a day or two ago to put the deposit on it. I tell her to let me know if it doesnt sell. Couple days go by I contact them again and she tells me that it didnt sell. at this point I get my deposit on the vehicle so It doesnt sell. 500 dollars.  I drive 5 hours to Michigan from Pennsylvania to buy the vehicle from them. I get there and this thing is an absolute mess. Parts were broken on the interior and just sitting on the back seat. Fresh dings in the door. The cover for the sunroof was not just removed it was torn out. Dings and chips all over the paint. The interior smelled like wet dog and cigarettes. It wasnt cleaned there was dog hair all over the interior. The coolant was full of a mud like substance and needed flushed. It had some sort of leak and they told me it was from changing the oil. At that point I told them that I was frustrated with it all. felt like they were trying to sell me junk and I was ready to leave. Livid once again. Drove 5 hours wasted a days pay at work to come in. Ended up being a 300 dollar trip not including food. Huge waste of time and money and Im not even to the best part yet. They told me they would have it all fixed and ship it to me and pick up my trade. Ok fine I can deal with that. So I drive home the next day.  Get home 3 or 4 days go by with no updates on the car. Finally get a reply and its sold... with my deposit on it. I tell her how displeased I am and shes like well I can send you a gas card. Ok that still doesnt fix the issue here you guys have my deposit and sold my vehicle. Took two and a half weeks to get my deposit back. Never got the gas money. was told after the fact that my deposit was only good for 3 days. I gave then the deposit 3 days before I could drive there. They didnt say one word about it only being good for 3 days. I know Im missing something here but that should be enough to get my point across.

DA

Daren Ferreira

I purchased a 2010 Ford Expedition. I wasnt able to come look at the car myself, so I had it taken to a Ford Dealership for inspection. They found a few things wrong and I sent a deposit in to have them hold it until I can come up and buy it pending the repair of the items. Motorcars of Lansing, and Simone in particular, went above and beyond anything I would expect from a dealer at this point. They held the car for 3 weeks while issues with the checks were sorted out. After many calls to the Post Office and Simone I had to get new checks issued.. Simone was great and VERY patient with me. I eventually got to Michigan and went in to sign the paperwork while they put some gas in it and cleaned it up. I was a little disappointed that the paperwork wasnt printed out already, but that was a minor inconvenience and nothing Im terribly upset about. Anyway, there were computer issues and I had to wait a little longer than I had liked, but I didnt mind. I got in the truck and the blower (one of the items on the list) wasnt working. A man named John, I think, had Tony take the truck back to the garage and ensure this gets fixed right with new parts from Ford. It was snowing and cold and I had my two kids with me. It took a couple hours, but the work was done and I was on my way.. During the drive I had problems with the touch screen/nav. I eventually got it to partially work, but it wasnt "right".. I informed Simone of this and they mailed me a new stereo (they would have installed it, but Im 5 hours away).. I was amazed that even after the purchase of the car they were still willing to make things right. Another thing of note. Simone informed me, when I got there, that the battery didnt seem to be strong enough, so they replaced it before i got there. When I was under the hood swapping the air filter the other day I noticed it was, in fact, a brand new battery.. These guys go way beyond what any dealer has every done for me, as a customer .. I have purchased many new cars, one being a brand new G35 coupe that would drink oil at a rate of 5 quarts per 3000 miles. The Infiniti dealer was no where near as helpful and courteous as Simone and John.. Im BEYOND impressed with these guys and will DEFINITELY go to them first before buying my next car...

HA

Hanna Emery

This message is for all who can read it. First and foremost let me just say that the MotorCars Family strongly believe in customer satisfaction. People need to understand the principles of business first before they judge the individual they feel may be responsible for receiving good/bad customer service. Business is all about taking risks on both the supplier and consumer simultaneously. There are great transactions and there are not so great transactions. When money is being traded for a good or service, it is in the best interest of both parties to understand their role in conducting themselves. I can honestly say that as a consumer John Badawi and his colleagues have done nothing but provide me with the utmost respect, and excellent customer service as if they were buying the vehicle themselves. Of course no one is perfect in this circle and mistakes will and do happen, but if some type of an agreement can be made to correct any issues, and it be honored by word of mouth or documentation, then moods will change in a more positive direction. It is always important for the supplier to maintain a professional attitude at all times, but this can be hard to do at times when consumers repeatedly misjudge the situation and vice versa. All I can say is I would and have been recommending customers to motor cars of Lansing, because they showed me love and didnt even know me from the next American consumer looking to purchase a vehicle. I will leave you all with this dont believe what everyone tells you, and never get caught up in he say she say. Seek the truth for yourself when dealing with John Badawi and his colleagues, because you just might be able to prove someone wrong that puts a bad taste in your mouth about MotorCars of Lansing. I concur: Dont buy any car, Buy a MotorCar Thanks for reading and I hope some good of opinion will come from this as you decide when you are ready to experience what I have.