Lush

Reviews 7

SA

Sarah Faith Kim

Normally, my experience at Lush stores is awesome, the staff are super friendly and helpful even if its busy, and I leave with a little more than I originally meant to buy, but Im glad I made the extra purchases. on Thursday, March 23rd, I had a VERY different experience. The store was practically empty (we were there around 3 pm) and the staff were just chatting with each other. Nobody greeted us when we came it, and it took us tapping someone on the shoulder to get a few questions answered, which is a very unusual Lush experience. Its more of what I would expect at, say, War Mart. Nobody introduced themselves, and I didnt actually see any name tags, so I have no idea who I interacted with. The two people we managed to pin down didnt seem to be very knowledgeable about the products, or store policies, nor were they very engaged with us. When I asked for product recommendations I got a blank stare, and then she grabbed the nearest product and started talking about it (a soap, I was looking for a lotion). She seemed really disengaged, and it was very off-putting. I also asked for a demo of the application of one of the products and had to ask two different people to finally have them wave over a third employee to actually show me the product, after which I think I was actually more confused about its application than before. Also, I asked about a dry shampoo, and Im pretty sure the employee started just making things up, which drives me NUTS. How is Lush any different from all the other companies if theyre going to do the same thing? I love the Lush has a policy of using all natural, good for you and for the earth kinds of ingredients, and that they want you to know exactly what youre getting, but when you tell me that a "self preserving" dry shampoo has "probiotics and active cultures" to help your hair "grow, shine, and get really clean", Im calling BS. 1, they wouldnt do that, and 2, "active cultures" shouldnt be in a dry shampoo, and 3, that makes me think it cant be truly "self preserving" at all. She also started to talk about how other dry shampoos were using oil to make your hair less oily because they used petrochemicals, and how they didnt work at all, etc. It left me aggravated and not wanting to return. I ended up buying just two items that Ive tried before and not really wanting to part with my money for them anyway. Im sure this is an outlier of an experience, but I was extremely disappointed.

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AN

Anthony Vaow

I absolutely love everything about this place. Im that very customer who loves shopping by himself. The associates never seem to be pushy, always answer your questions, may share their experience. You can tell they love their job and use the products at home. The assortment is pricey, but you can always ask for a sample before you buy it. Never felt like I wasted money.

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JA

Jason Cadell

I shopped at the Lush, Woodland Mall, 3195 28th St SE, Kentwood, MI 49512 and received great assistance from the clerk in the store. Great selection here at the Lush store and always fun smelling the store and seeing all of the colors on display.

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Redriding H

Natural, hand-made body and cosmetic products. Cruelty free at every stage of the process, 100% vegetarian, 80% vegan. Not your typical hippie-scented "natural" store. Friendly staff, I only wish things were in stock more often.

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Ethan

Super friendly staff make for an excellent experience. Dont forget to try out and smell everything. Your nose will be buzzing after all it senses. PS bathbombs are the... bomb...

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Ryan Allen

Pure stupidity, farms produce all our food, not the magic room in the back of Starbucks!

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Timilehin kumapayi

Staff is super friendly and super helpful!!!! Defiantly will come back again.

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