OfficeMax

Category:	Office Supply Store
Address:	5294 W Main St, Kalamazoo, MI 49009, USA
Phone:	+1 269-373-1680
Site:	officedepot.com
Rating:	3.7
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 10

Reviews 14

Allison Lance

Two experiences in last 4 months: During the first, the only information they could give me about printers was what was on the shelf tag, and I could read that myself. The tags had inconsistent information so I couldnt compare printer to printer, and shelf tag info didnt match the printer box information. The associate was nice, but very, very uninformed, and we spent way too much time trying to sort things out. I did not feel confident in purchasing, so finally left and drove all the way to Best Buy, and like magic, bought a printer and was home all in less time than I spent at Office Depot/Office Max trying to decipher what was what. This last time, I left with what I wanted, and the cashier was really nice even offering some additional, helpful information. However, the beginning of the shopping experience was less than stellar. I showed a manager the picture, name, and description of an item that Google Shopping said was in stock at their location. He repeatedly said "thats not our website" and went back to what he was doing without looking at the picture or name. ?! It shouldnt matter how item information is communicated--any good CSR or manager should help the customer find what they are looking for. Period. Verbally, I would have been able to only offer a fraction of the information I showed him, especially since I didnt know what the item was called. Finally, I walked away, then decided to click order online, and was taken to "their" website, which showed the SKU. Yay! I went back to him, showed him "their website" (and how it was linked to Google Shopping). As soon as he actually looked at the name/picture, he told someone to take me to "Aisle [6]". He didnt even need the SKU, once he actually looked at it, he knew right where it was! That should have happened in the beginning. I dont know his circumstances, and we all have bad days, and as for the uneducated associate, who knows..we have all had to learn our jobs at some point, somehow... Maybe these were oddball experiences. I am not saying I wont go back, but Im not exactly planning a visit anytime soon, either.

amy douglass

About what you expect. Big store, overpriced things when it comes to notebooks and paperclips. But great selection of planners and if you want stylish patterns for regular office supplies and are willing to pay almost double for it...this is your place. I was greeted at the door and checked on 1x while shopping. Both nice:)

Homer Rose

When I arrived at the store they were out of the item needed but a store associate offered to allow me to purchase 2 items for the discounted price of the double item. He continued to assist me in my shopping and I was able to purchase everything I needed and was checked out in record time. Best experience!

A Private User

I have a son at WMU whose old calculator died during last 2 weeks of the semester. This store processed an order by me while across the other side of the state, in minutes, so my son could pick up his new calculator before the start of his next class. Excellent customer service!

Deborah King

Had such an attitude from an employee that I asked for another employee to wait on me. I normally #have good service at Office Max. This was the first time I had been at this particular store. Disappointing to say the least.

Blaire Latulippe

We bought a binder for $26 and went to Walmart two days later and saw it in sake for$5. It is my fault for not shopping around, but will go elsewhere first.

Rebecca Newman

Cashiers were very friendly and they had some great back to school sales going on. I needed a yardstick and was able to purchase one here.

Troy Stevens

Always preferred Office Max to Office Depot, too bad it was Depot that bought out Max. They are still good though.

Arthur Kirk

Good selection and prices. Helpful staff.

Marty Richmond

Good prices, good service, easy to find

Shawn Taylor

Always have the supplies I need.

Ronnie Coleman

Great service..