Sprint Store
| Category: | Cell Phone Store |
| Address: | 18519 Mack Ave, Grosse Pointe Farms, MI 48236, USA |
| Phone: | +1 313-881-1144 |
| Site: | storelocator.sprint.com |
| Rating: | 3.7 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 12–5PM |
Location
Photos 1
Reviews 19
LI
lindsey bonus
oh. my. effing. god. if you are like everyone else in the world, there is not one thing on your to do list you hate more than having to go to the store for your phone carrier. There is nothing appealing about waiting in lines and being bombarded with upselling techniques that always seem to fail at mentioning the "fine print" statements that would send you and your poor wallet running in the opposite direction. -My expert advice; make your life less painful and go to NO OTHER sprint store than this one. I always walk in feeling defeated, insignificant, and unsure of what help I can even be sure to trust. but EVERY TIME i go here my whole world gets turned upside down and i walk out with not only fabulousness, but a sense of security. Whenever i come here they make me happier than Christmas day ever will. They go out of their way to solve your problems and they have never once tried to force misinformation in my face. Having a no bullsh*t phone carrier shop is the most valuable asset in my life. everyone has a car person, or a hair person, or an eyebrow person... but having a phone person that you trust is the most helpful and comforting relationship Ive come across thus far. I feel safe, my phone feels safe, and most importantly...my wallet feels safe.
NI
Niles Germain
This place gets more than one star because they followed up with me on getting a contract signed, through some technical difficulties. They get a crap rating because they lied to me. The assistant manager, Ashley, signed me up for equipment protection after I made it totally clear that I was not interested. She also told me that I would not be able to change my plan for a year. About three times. I called sprint after running out of data and found that this was not true. I changed my plan with no problems. The store is a third party retailer, Im pretty sure they dont get paid unless you keep the plan they signed you up with for a year. I hate being lied to, especially by people who, on the surface, appear to be helpful.
D.
D. Smith
Can I give a negative star rating??? This place was truly disappointing. Their customer service ethic is so non-existent that I wish I could rent an elephant, paint "dont shop here" on its side, and post him in front of the door. I was looking at phones in August, but my upgrade wasnt available til January. The young lady working there told me "youre wasting your time looking because we cant do anything for you til December at the earliest". I was in shock & disbelief. My upgraded eligibility date should not have trumped her desire to develop a rapport with me for future business. They get a fat 0 for customer IQ. I bought my Epic 4G from Shannon at Sams Club in Roseville, MI so ha! ;)
M.
M. A.
I have been going to this store for a few years now. I go back because the customer service is great, the staff is knowledgeable, and the tech support is stellar. I am not saying they are perfect, these are just human beings after all, but they do work to build relationships with customers and have an interest in providing quality service and work hard to the end. I recommend this store highly.
CA
catherine gattari
i have had the worst experience at this store. not only are the managers ignorant old men, they belittle woman and are misogynistic. i will never patronize sprint again, for these workers are disrespectful.
KA
Katie Sample
Did not help me with my cracked glass Screensaver at all. Within Warranty. Told me i had to go to store that sold me Screensaver. Wtf. Guess if theyre not making money they dont want to help you.
JO
John kopy
Maybe under new management or different workers from past reviews. I had a phone activated here I purchased online. The workers were very friendly and the service was sterling.
A
A Private User
Horrible place....dont bother!! Customer service? What customer service? Told us they ordered a part for our phone, went in a week later and they never ordered it.
MA
matthew mccullough
Service needs work but they did give me extra equipment for free for having to wait on my Samsung S3 just be concert they will take care of you.
TR
Trudy Gooden
Small store clean the Sprint workers are patient and well informed excellent in repairs. In a timely manner.
AS
Ashley Beghin
amazing customer service and overall great experience! highly would recommend to anyone!
MA
matt donofrio
Great customer service!! James and Ashley went above and beyond to help.
TO
Tommie Magee
they go beyond the call of duty to address all your entire concerns.
GW
Gwendolyn Johnson
Went threw for phone questions, park is not great at all
HE
Herbert Pettis
The people was real helpful
TH
Thelma Braziel
Love my Sprint ❤️❤️
AM
Amira Kizi
Best Sprint Ever
CR
Cris Marinescu
this place sucks
JA
JackieB Blessman