AT&T

AT&T, 28835 Gratiot Ave, Roseville, MI 48066, USA,

Category:	Cell Phone Store
Address:	28835 Gratiot Ave, Roseville, MI 48066, USA
Phone:	+1 586-776-6055
Site:	att.com
Rating:	2.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–8PM 11AM–6PM

Location

+−

Leaflet

Photos 24

Reviews 18

Larry Ahee

The managers are crap! I have never see a bunch of lazy and ignorant people in my life! DO NOT GO TO THIS STORE IF YOU WANT SERVICE! I was told when I signed up for ATT&T service that I have 72 hours to make a exchange with out a charge if I my wife did not like her phone, but the woman that told me this had lost her job!? I do not care this is what I was told and now they want to charge me $35.00 for turning her phone in!?? This came from one of the managers. But on the May-15th the manager told me she would not charge me, but now today May 17th they want to charge me!? What happened to NO CHARGE DO THEY NOT GET? I asked ONE OF THE MANAGERS TO PLEASE CALL THE MANAGER THAT WAS WORKING ON THE 15th but she told me no she could not? But she could charge me $35. to get my wifes new phone! but it gets better! I did not have my wifes id number so I when home to get it and she told me she would give me the new phone when I came back, it was 4:45 pm when I got back she then told me it was to late they where closing at 5:00 pm and there was not time to set up a new line!? Is she nuts? I think just LAZY! SHE SENT ME HOME TO GET MY PASS WORD AND THEN WOULD NOT HELP ME! WHY IN THE HELL WOULD ANY ONE GO TO AT&T! I THINK IF THIS IS THE WAY THEY TAKE CARE OF THERE CUSTOMERS I WILL GO TO SOME WHERE THAT WILL TAKE GOOD CARE OF ME! I like the fact that AT&T is not going to put up with the crap I had to put up with. they took all the charges away. But today I went in to take my Iphones in to get a samsung and before I found out what the manager did to me on sunday, she missed my pass word 6 times so the phone locked me out. Now I have to get it 24 hours before I can reset it to turn it in, do you think the manager would know better!? then it took 2.5 hours to set up my new phone? What takes 2.5 hours to set up now days? then I have to go back and get a new phone tomorrow!? Are they going to pay me for my time? If you want good service DO NOT GO TO THIS STORE! They do not care! I have over 5 hours in the store just to get two working phones!

Mark Nagengast

Very bad experience. We wanted to upgrade our phones in the store, but we wanted to see if they had the phone we wanted in stock first. Nobody answered the phone when we tried calling, and the person greeting customers would not look up whether they had the phones in stock until it was our turn to have our phone upgraded on the sign-in list. The wait time they suggested was about 2 hours. We waited 20 minutes and left. They suggested we schedule an appointment for the next day where we could be first-in-line for our time slot. When we came back for our appointment, we quickly got paired with a sales rep. The gentleman was nice and well-mannered, but we had to sit through an hour-long sales presentation before we could complete the upgrade. Even though I said we were only interested in upgrading our phones, we were presented cable and internet, home security, internet-connected devices, tablets, and a plethora of phone accessories. They also did not have the phone we wanted in stock, which we didnt find out until after the sales pitch. Ultimately, if this is what I can expect next time, I wont step foot in another AT&T store again.

Dana L

Clerks are rude. Wont work with customer over the phone due to possible criminal calling. Would not assist husband at counter while I spoke to clerk over the phone. Counted minutes I was on the phone and stated I was wasting their time and could have called Customer Service and been helped faster than the time I was taking talking to them. Clerk drones on and on like a robot constanting interrupting and saying the same thing over and over until you just want to hang up. RUN! DONT GO HERE!

Private User

THE WORST!!!!! Horrible experience...Couldnt believe AT&T would hire such rude, uneducated and immature managers and sales people - and this is my fourth visit there... If you have to deal with AT&T please go to the branch in front of the Macomb mall - dont deal with these incompetent idiots as they arent worth your business or anyone elses To be honest, AT&T should shut this branch down. I left here and had a great experience.

Vincent Von Hellsing

Was lied to back in December. They told me that my bill would go down the next billing cycle or the one after if I signed up for new non contract set up. I they did it just to make a sale and get me out of my old grandfathered in contract that was unlimited everything and could not be throttled.

Barry Lange

The staff is very knowledgeable and friendly but youd expect that if you ordered online to pick up that you wouldnt have to wait....but you do. The company needs to streamline their processes but overall great products and services with even better employees.

Nicole Beauvais

Besides the negative reviews, I decided to come here. Im glad I did. I waited a short time 5-10 minutes. Im sure it depends what time of day and what day you come. The employee was very helpful and steered me in the right direction. Walked me to the door

Al Palushi

The worst experience at any att locations and Ive been with att for 16 years. You have to wait for hours and you see employees coming and leaving the store. Basically they dont care about customers, first time thinking to get rid of att

Leandra Moore

I had a pleasant experience here . Even though I had a long waiting time , and someone was that came in after me was taken before me. Once I was assisted , everything went well . The associate was friendly , nice and very helpful.

Scott Suminski

Workers at times are lazy. ALWAYS ONE PAYMENT MACHINE DOWN WHICH IF THAT IS ONLY REASON YOU COME THERE THE 10 EMPLOYEES STANDING AROUND SHOULD QUICKLY TAKE A PAYMENT AND EARN THEIR PAY.

Anthony Mattia

Worst experience waited 2 hours while the store was empty and the employee that was helping was asking let her for some help all the did was laught and watch tv and play on there phones.

Pat Canestrelli

Place is clean and busy! Went in to have a used phone activated and the staff was very patient and helped. Had to wait quite a while, but overall I got the result I was looking for.

Lashay Mahone

I totally love this store. Everytime I go DJ is so helpful ..... and the manager was such a big help. I had a $300 deposit and she got it waived for me!!

Matt Anderson

Slow AF, and when the lady finally got to us her tablet died. The people are nice but be prepared to spend an hour waiting.

Becky Ray

Staff is awful. They flat out lied to my son and I if they dont fix their mistake we will change companies

Steven Keech

They force you to pay for a data package even if you have a phone that doesnt need it

Fog

Very helpful, never had a problem here. Fast and knowledgeable!

David Kozin

Excellent service for returning phone in 14 day with exchange