Dick Scott Motor Mall

Reviews 3

KE

Kelly Thompson

Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly because they had the car I was looking for, but also because it was convenient that they were in Fowlerville where I lived. Though to be fair, I looked at dealerships all over SE Michigan for the better part of a year before making a purchase decision. The Sales experience was not bad and probably better than most but also nothing that made me go "Wow!" I cant remember my sales persons name and havent heard from him since but thats typical, I think. When I purchased the car, I also purchased the extended warranty because I drive vehicles for a long time and I was concerned mostly about all of the electronics on the newer vehicles. I initially took the car to Dick Scotts service department for basic maintenance and a few minor issues that I was surprised were covered under the warranty I purchased like a rattling seat and stereo firmware upgrades. Each time took the car in, I left feeling impressed by the customer service and support. I always left feeling like I was the most important customer that day...sort of like I was flying first class. But the truth is, while I appreciate it, I really didnt think a ton about it until I recently moved and took my car to another Chrysler dealership only 3 miles from my new house. My car developed a noise that sounded a bit like a playing card in the spokes of a bicycle. The noise admittedly came and went so when I wasnt going to need it a few days, I dropped it off at the closest dealership. I am not writing a review about that dealership here, so I wont go into a lot of detail but I will say that while they had the vehicle for 4 days, they did not identify or fix the problem. The attitude and lack of desire or effort to address my concern stood in such stark contrast to what I had become accustomed to at Dick Scott was astounding. So much so that I drove an hour back to Dick Scott just to ask them for help. I spoke with Scott Combs, the service manager and explained the situation to him. It was like going home again. The welcoming attitude alone was enough to make me feel better, but over the next 2 days, I became blown away by how much effort Scott and his team (especially Nick Lennard) put into fixing the issue and making me feel appreciated and valued as a customer. It was so far over and beyond that this review does not even come close to describing my appreciation. The thing is, this experience made me realize how much different the service I had thought was normal before, was actually comparatively superb. It is definitely NOT convenient for me to continue take my car to a dealership an hour away, yet I will do so in the future. The value of their outstanding customer service makes any inconvenience absolutely worth it!

ME

Meg D

this is the fourth place I am placing this review because I want everyone to know! I had taken my 15 year old Chrysler van to Dick Scott in Fowlerville for repairs; they were a half an hour away. I contact another dealership much closer to my home previously, Champion in Lansing, talked to their service department about the issues I was having. They were rude, short, and condescending..because I am a woman? Because my van was so old? Because someone was having a bad day? Who knows..there was no way I was going to take my vehicle there after that one call.... I called the service department at Dick Scott and they were so opposite...caring about my situation and wanting to hep find an answer (complex alarm system/ignition issue) and really listened to me, even though they did not know me and I did not buy my vehicle there. They did fix the problem, and after I picked up my vehicle I started looking at new vehicles on the lot, for fun. I ran into another super person, Nelson Cypher who is part of the sales team. Nelson was extremely knowledgeable and took time with me even though I had told him I was not yet ready to buy. He was sincerely enthusiastic about the vehicles and their features and very personable. I told him that when I was ready to buy I would come back out and see him....a week or so later and I did! He paid attention to my needs and what I wanted... not what he wanted me to buy. His extreme knowledge of the models and past models armed me with info to help me make choices. Always professional and courteous and even helping customers of other salespeople..I saw him as a genuinely helpful and caring person. Knowing this and knowing the quality of the service department, which is so important for the next 5 to 10 years, made my decision easy. I must add that all the time I was at the dealership I had other transactions; with the sales manager Don Harley, the finance manager Ed Miller, and a few other friendly salespeople that just took the time to smile and say hi. Outstanding customer service, knowledgeable and obviously happy people who really love the product. And I really feel that everyone went above and beyond to help me with a good price and financing that fit my budget. Much thanks to everyone at Dick Scott...and if you are reading this review you owe it to yourself to shop for your next car at Dick Scott Motormall....the other dealership lost out on a repair and a sale from that one call. And a review like this that I will repeat to anyone who will listen!!!!

NI

Nick Simcheck

This is the longest and worst review Ive ever given anyone, for whatever that is worth. Please do not give any business to Dick Scott Fowlerville. I was given false promises, deceived and in the end cheated. Outright crooks. Was promised one thing and given another. Story as follows... Before signing on a new Jeep Rubicon, pre-delivery inspection revealed a damaged hood. Was offered to have the hood repaired, I suggested that a new should have a new hood installed, instead of attempting to repair the damaged one with paint/bondo. Salesman and Manager both agreed and I was given a letter stating the hood would be replaced with a new one. After months of run around and excuses that they were waiting on Chrysler to supply the hood, finally the service manager (Scot) said they had zero intention of replacing the hood. I reminded them in my hand was a letter promising otherwise and signed by Jud Scott. Finally it was agreed upon that the hood would be replaced and an appointment was set. I was shown a hood sitting in the shop and was given notice that it would take a while because of how busy they were. I paid attention, virtually nobody was in for service that day, yet I waited nearly 3 hours for them to swap the hood (mind you its 4 bolts that holds it to the hinge). When finished I was informed that Chrysler "forgot" to put the stickers on (thats funny because the hood I saw HAD RUBICON STICKERS ON IT) and that they would order a set of stickers for me. That was a red flag that the hood was painted... and it was. Color matched perfectly (non-metallic black) however the paint job was poor and it was obvious that it didnt match the finish on the rest of the vehicle. I also have proof in the form of green painters tape left over the tag on the inside of the hood. Funny how they wanted to keep the letter after the hood was "replaced", good thing I made a copy. In summary: I was lied to by many people numerous times just to sell the vehicle, then avoided, then they actually bait and switched me on a hood from what I assume was temporarily off another vehicle on the lot. Ive never been back, have zero intention of it either. I know that if I were to pursue this legally that I have enough evidence to make it stick... maybe one day.