Art Van Furniture - Chesterfield

Reviews 3

T

T M

The worst customer experience I have ever encountered. I found a great deal for a sectional online. I noticed Art Van had the same sectional for a much higher price so I went to look at it on 2/26/17 to ensure I liked it before I made the online purchase. I had already read on their website that Art Van will not match an online price but the salesman kept pressuring me. I informed him of the deal I found and stated I would much rather give my business to a local store than buy from an online retailer. The salesman called his manager and was able to price match. I specified I wanted the sectional and ottoman in grey. I also specified I wanted the love seat on the left and the chaise on the right. The salesman ensured me that he understood and I would receive the same orientation that was on display. I scheduled to pick the items up the following day, 2/27/17. GREAT or so I thought... When loading the ottoman I noticed it was brown. Long story short, there order was entered wrong and a brown ottoman was order. I would now have to make an additional trip for Art Vans mistake. I asked for compensation for my time and the inconvenience. The manager said mistakes happen and it would not be reasonable to offer compensation. I informed him I would not return to the store in the future and left. Upon arriving home, unloading and unwrapping, I discovered that the salesman entered the wrong code again and ordered the incorrect orientation! The love seat is on the right instead of the left and vice versa. I immediately call Art Van and they say they give me a $50 gift certificate and I can exchange the couch on 3/1/17. First, I was not interested in a $50 gift card which would only result in me spending more money in a store I now despise. Second, what did they expected me to do with three pieces of packed and wrapped furniture for three days? And I must load and unload twice as a result of Art Vans error? I returned the couches that night, 2/27/17. Again, I asked for compensation for my loss of time and frustration. Again, I spoke to the manager who refused to give me any form of discount after ART VAN made not only one but TWO mistakes on my order. I had to threaten to cancel my order twice before the manager finally agreed to give me free shipping. The delivery is scheduled for 3/7/17, now I have an empty living room for a week as I have already disposed of my old furniture. The manager was extremely rude and not once did he apologize. I wish I would have asked for his name. Middle-age, Caucasian, dark hair and chubby face. His lack of administrative and managerial skills was obvious and is a direct reflection of the incompetency of his staff. How can a salesman incorrectly code an entire order? How did this order go through the hands of several individuals and not once was it questions that a brown ottoman was ordered with a grey sectional? I honestly still cannot believe how I was treated. I will NEVER return. Art Van does not value your business what-so-ever. Buyer beware! I cannot recommend in good faith.

JE

Jessica Leadbetter

My first review is regarding the mattress and bed set we financed back in March. I worked with Brandon and he was great. He wasnt overbearing and helped with all questions. He even made sure they could hold the bed and mattress until I moved in August. They were more than willing to help. It was great. I would have given them a 4 for this experience alone. However. My mother had the worst experience working with two people, Niki (who is a "manager") and Rick. She had financed the matching nightstand to the bed set, previously bought, for Christmas in November. Granted I did not learn about this horrific experience until after I was surprised with the nightstand. As stated, my mom purchased the nightstand in November and apparently had asked them to hold it until a later date for her to pick up. Since we were able to purchase an item and have it delivered at a later date previously that year, you would think this would have been possible. About a week before Christmas she called to let them know she was coming to pick up the nightstand. The initial person she talked to said they no longer had my mothers product. She was then transferred to the manager to help figure the situation out. This is when she met Niki. My mother explained what happened. Niki proceeded to tell my mom, "We are not Walmart. We dont do layaway." My mother then explained she financed it and that it was illegal to resell a purchased item. At that point my mom demanded a new nightstand or she would get a lawyer for fraud. She was transferred to another lady, who was extremely helpful, and I feel terrible I dont have her name. She located a new nightstand that was in another city and said it would be shipped. My mom got a call a couple days and was told it was in. When she arrived with my brother, she had two gentlemen open the package to check her merchandise. It was damaged in 2 spots. She asked to see the managert as it was now 3 days before Christmas. Lone behold the manager was Niki. She reiterated that they dont do layaway and they didnt have another nightstand in their store. At that point my poor mom was furious as she again told Niki she financed the item. She then told my mother to go to see the floor salesman "over there" and just pointed to a guy across the store. She didnt walk her over there to explain the terrible situation or try and help in anyway. This Rick fellow had no remorse of what had been going on and told my mom she could look herself and try to find a similar nightstand. She ended up finding the nightstand she originally bought on the floor set. After much debate, they finally packaged it up and my mom took it home. A person let alone a manager of customer service should never have treated my mother or any other person like that. The nightstand I received is so beautiful and I was shocked and excited to have it. Its sad a few bad apples can take business away from people who actually do a good job. My family and I will never purchase anything from here again.

LE

Leigh Gugle

Terrible customer service! Purchased some living room furniture a few weeks back. Once we had decided on a piece, the sales guy tried selling us a fabric protection plan that we adamantly and repeatedly told him we did not want. He even went as far as borderline insulting us by asking us why would we spend thousands of dollars on a couch AND NOT purchase the protection plan. When we went back to get our furniture the next day we find out he actually charged us for it anyways. We asked that it be refunded. They said it would take 3-5 days to refund. In the fifth Day I called to find out where my refund was. They had no idea why I hadnt been refunded yet. They did a little digging and got back to me. They said once we pick up our furniture it will be refunded. I advised them that the furniture had already been picked up days prior. She apologized and said it would be refunded within 3 to 5 days. Two weeks later the refund still has not hit my account so I called them back. They still have no idea whats going on. When they got back to me they tell me that there will not be a refund issued. That when we chose to opt out of the fabric protection it actually raised the cost of our couch to what the cost of the fabric protection would have been. I will never buy a piece of furniture from this art van again.