Bello Opticians

Reviews 3

CI

Cindi Beeman

There is a reason Bello Opticians has poor reviews on Google, City Search, and Yelp plus many others review sites. They do not have a customer concept. Absolute worst experience I have ever had. Went for eye exam - nice guy, seems caring, but was an hour late getting in that day.... hmmmm. said he had not slept well. Went to shop for glasses, have a great eye plan from work. I am called "hon" from the owners son, who looks and acts stoned - they are all talking back and forth about the Madonna concert and how much it cost them to go.... excuse me, Im right here.... stop talking to each other and show me glasses. The kid working with me is critical of every choice I make.... finally, he advised me to come back when they have new choices from a show they went to. When I return I am assisted by the owner - again- the shop is like a circus... no real connection with me. He starts going through the store and gathering random glasses. Critical of my choice... Im too old for some glasses apparently. He goes over my package for the Lafont Glasses I chose - lenses, frames - tries to upsale me to way more than I need for no real reason. Add-ons, I select transitional lenses. Time to pick up glasses - I say to young kid, is the optomitrist available... "No hes with a patient", Why?" I reply "I just wanted to thank him for the thorough exam and follow up with the headache question he had." He then tells me to go on in his office - the guy has no patient, he is just sitting there... lied to, really? When I realize my lenses are NOT transitional - I call, the owner says "Oh thats okay, we never charged you for them, If you want that, just come in and pay and well add them." The total price for my glasses was over 1000.00 - I paid 400.00 out of pocket expecting all the features we spoke about. Now it will cost MORE to have the glasses he told me I would get? He keeps citing that it is human error... I bet if I had dropped and stepped on a pair of frames in that store I would not be able to excuse myself with "human error" as my excuse - I would have been charged for them. He is so condescending and belittling on the phone I am now fuming mad. If he told me for this amount you will get these frames, these lenses, and tansitional lenses, that is what I should be wearing. If he made an error in getting it all down, its would be up to the shop to absorb that cost. This ended up feeling like a SCAM place. The owner asked me if I could see with my new glasses, and If I liked the frames, I said yes. So I guess that he is happy with a customer that is only 50 percent happy, I was not happy with the missing transitional lenses or service. I have already gotten loads of compliments on the glasses, but each time I tell my BELLO NIGHTMARE STORY where I work only 2 miles from their front door, and am face to face with over 100 people daily... and I will the entire time I wear them and beyond. HON.

A

A Private User

I called for an appointment on May 16th. The person who picked up called me "bro," put me on hold, and then hung up on me. I called back, he made a sorry excuse for hanging up on a customer, and I went ahead and scheduled an appointment for May 24th. The day before the appointment, I got a call saying I would have to reschedule because the eye doc would be out that day. After that last minute notice, the earliest they could reschedule me was to 5/31, which I thought was pretty inconvenient. I went in and had to wait for about 20 minutes because the eye doc was running late. When filling in some basic info on my prescription card with the receptionist, she mentioned that the woman before me was a little crazy so she was sorry for the late. Im not so sure that customer would enjoy hearing that the place she was giving her business to thinks she is crazy. I went in for my appointment and the eye doc was ok for the most part. What bothered me was that he poked my eye with one of the machines so I told him to be careful, but of course he proceeded to poke my eye again with the machine with the blue light that tested me for glaucoma. I ordered my contacts. Two days after the appointment, 6/2, I received a call telling me to come pick my trials up. I was traveling that weekend so I came in on Monday 6/6 to pick up my trials. They were bi-weekly, so I gave Bello a call on 6/23 asking if my contacts had come in yet. The receptionist told me she couldnt find my card and would give me a call back later that day. I NEVER RECEIVED A CALL BACK. I called on 6/27 asking why I never received a call back and why my contacts had not come in yet. The guy who adjusts the glasses got on the phone and told me I was supposed to call in and tell them the trials were good before Bello ordered a years supply for me. He spoke to me slowly and clearly, but treated me in a patronizing manner. I told him I was never informed to call in to tell them the trials were ok, so he bounced it back on the customer and told me that he tells "all of his customers this." He did not tell me this, nor did Bello give me any sort of follow-up call to make sure the trials fit and to remind me that they needed to know this before ordering the years supply. This was insane. I do not know how a business can possibly function like this and not take ownership of a bad situation and make it right for the customer. Its like Im dealing with a bunch of teenagers running a business. I give Bello Opticians one star because they treat their customers poorly, talking behind their backs and telling them false information to resolve problems by redirecting any sort of blame on the customer. The optician does not know how to operate his machines and you risk being poked in the eye during the exam. They are rude to their customers, unreliable in their customer service, and only got my business because my insurance brought me there. ONE STAR.

LE

Letisha Harris

I went there two years ago and there was an annoying smelly dog running freely in and out of the business into the nasty sewage lined shrewsbury street that they were all picking up, they were unprofessional and swore in front of me. They also gossiped about their own clients. With the astronomical prices and environment they made me feel so uncomfortable that I decided to transfer my prescription to another optician and they held it captive even though I informed them that I would be leaving in a few weeks for college. After nearly a month my mother had to physically go down there and ask if they could fax the release so I could get my much needed glasses, they receptionist was so kurt and ignored my mothers presence for so long even though she was the only customer there that my mother asked if they treated all their customers so poorly. The disrespectful receptionist shot back that her boyfriend was Puerto Rican and she couldnt be racist. My family is Black so there was no relevance to that outburst. My vision was still not corrected to normal and I suffered for two years until my insurance allowed for me to receive another eye examination which revealed that the presription I was diagnosed with there was almost a full interger stronger than what I needed and that my glasses were too strong, I deduce that the optician may have to update his examination.