AT&T Authorized Retailer

Reviews 3

BL

Blake Nelson

Stay away. Terrible experience. Visited to replace a defective sim card. Should be a 5 minute procedure. Left after 45 minutes without a working sim. I was given a new not-activated sim - which I had to pay for. I will have to invest additional time of my own to try and get it activated with customer service. The young customer rep couldnt activate the sim on my phone due to some code which was displaying against my account. He had no idea what the code meant. Decided to call HQ to straighten things out, but didnt know number for HQ. He says usually its just dial *8 on att phone, but - and get this - the AT&T retail customer rep running the AT&T store DOESNT HAVE AT&T PHONE SERVICE! He has Sprint for his phone. So, after 15 minutes watching him on hold with ATT general service service he gets transferred to HQ. The result... He receives a recorded greeting from HQ with option to leave a message for later call back during normal business hours. In short, I wasted nearly an hour of my time for what should have been a 5 minute visit. The AT&T rep hasnt been trained on status codes to change the sim on a phone, he doesnt know how to call for support when needed and doesnt even use the services that hes trying to sell me. Finally I have to pay for a sim that he could not activate, which I will need to try an activate spending additional amounts of my time. I guess I now know what the and in AT&T means ... AND you Mr Customer are screwed.

BM

bms381

When ever I go in it is usually something I have done to my phone they are always a pleasure. They fix the phone are courteous never condescending just great people. I have been going to that store for many years Freddy is the best and everyone who works there are fantastic. It restores my faith in humanity

RO

rose ol

will promise you certain plan price with a new phone, and then the actual bill comes much higher. Don’t care anymore after getting their commission.